...Misunderstanding # 1 Who was the sender? A supervisor was the sender of the message. Who was the receiver? A coworker was the receiver of the message. What was the message? A change to the work schedule. What channel was used to send the message? The supervisor posted a new work schedule What was the misunderstanding that occurred? My coworker did not see the change in the work schedule and did not show up to work. How could the misunderstanding have been avoided? It could have been avoided if the supervisor informed verbally to the workers there was a work schedule change. 1. What did you learn about the communication process from this activity? I learned that there are different ways that can be used to improve communication between employers and employees. It is the supervisor’s responsibility to notify all employees of any change in the work schedule. He assumed that by posting in it on the bulletin board every employee would see it. By choosing this method of communication the supervisors does not give the employees to provide any concerns regarding the changes. A chain email would be the method I think would be most appropriate. By doing this the supervisor can request that an email is sent to him as soon as the email is read. 2. What seemed to be the main causes of the misunderstanding? The main cause of the misunderstanding is that the supervisor assumed that by posting the schedule change on the bulletin board every employee would see it. It was his...
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...Business Communication 275 Kohl Fiarri 7 August, 2013 Week 1 Assignment 1.1 Choose 2 misunderstandings you experienced and fill out the chart for these. Message: (manager channel) “you are being insubordinate” Encode/negative comment Decode/joking Sender/supervisor receiver/myself Decode/misunderstanding Encode/misspoke Feedback- manger, supervisor, myself in office discussion First misunderstanding example took place on one of my last days of work where I was called into the office by my manager. The manager had heard a message from one of his supervisors that I made a negative comment during work. The supervisor contacted the manager and he called me into the work office. I came in, sat down and was told that I was being negative at work that day and that I must be unhappy. The manager proceeded to tell me what he had heard I had said from the supervisor on duty. The comment that I made was somewhat negative yet I had meant it as a joke. The supervisor heard it differently, not as a joke and was upset. So the comment that I had said was misunderstood first by my supervisor and then she proceeded to tell the manager my comment what she conveyed her perception of what I said rather than what I meant. The comment became all misconstrued by the time I went into the office. We all sat down. I was told what I did wrong before I had a chance to give...
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...Identify 5 different IT systems that have affected business in the past five yeas and briefly not the following: 1. Name of system 2. 2. Area of business affected 3. 3. Changes the system brought to the business world. 4. What business processes changed because of this system 5. Likely future affects of the system 1. Skype is a new system that allows conferencing and video conferencing which is just as effective with business meetings as it is when communicating with family and friends. By using Skype the business world is able to save thousands of dollars on things like travel expenses because they are able to do meetings in what amounts to the face to face situation that several meetings require. I have used Skype for both professional and business purposes and find it very effective. It brings more to the business world when you are able to view your co-workers while speaking to them. In the future, I believe that this will continue to grow in usage as well as in recreational use and will lead to better and more secure communications. 2. E-commerce allows businesses and individuals to utilize smart phones and computers to trade commodities and stocks any where that they have access to the internet. Instead of having to go to the office and log in at work, people can now pick up their smart phone or lap top in the middle of a meeting to make an immediate investment. Quick access to investments allows companies the pleasure of not missing...
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...First Misunderstanding Who was the sender? [Writing suggestion: Unless in a quote or a title, avoid rhetorical questions in academic writing. A good idea is to provide answers, not questions] Me (Daniel Diggs) Who was the receiver? An employee that [Check word usage--If this word refers to a human being, people are never "that" or "which," they are "who"] I [Avoid use of the first person (I, me, my) in academic writing unless writing about a personal experience. First person use may be allowed by the instructor. ] am responsible for supervising, we [Use "we," "us," or "our" to mean yourself and coauthors, not general humanity (or yourself and the reader)] ’ll [Contractions are inappropriate in academic writing--write it out] call him Joe. What was the message? The tasks that I needed Joe to complete while ["While" is accurate in linking simultaneous events (meaning "during"), but if that is not the case here, use "although," "whereas," "and," or "but"] I was on vacation. What channel was used [The passive voice is a form of "be" (was) and a participle (used). Over-use of the passive voice can make paragraphs officious and tedious to read. Prefer the active voice. For example, passive voice = The paper was completed on time. Active voice = the student completed the paper on time. See Center for Writing Excellence > Tutorials & Guides > Grammar & Writing Guides > Active & passive voice] to send the message? Face to Face [As an adjective, the previous three words are...
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...A Discussion of Workplace Misunderstandings It is a fact of life that if human beings communicate with each other, at times there are bound to be some misunderstandings. Even with our “higher level” reasoning capabilities and “intelligence,” we are not smart enough to always get our point across to another human without sometimes having “crossed wires” and hurt feelings. This paper will discuss two such episodes that I personally encountered in the workplace. I will discuss how the misunderstanding occurred as well as what I learned from the experiences. Did you call me irresponsible? In my current job, I work as a supervisor of tech support personnel for a wireless service provider in an inbound call center. Recently I had a customer that called in at around 3 a.m. and demanded to speak to a supervisor because his device had been lost and he wanted to order a new device. We were willing to make an exception to accommodate him even though he was not eligible for an upgrade, however the customer did not have a credit card with which to pay for the order and was not eligible to bill the order to his account due to his very poor payment history (he had two returned checks within 90 days and his service had been temporarily disconnected for non-payment four times within the past year). As I attempted to explain to the customer that our options were limited and I would not be able to override the inability to bill to account, he asked me to put myself “in his shoes” and understand...
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...Individual assignment. I sped through the syllabus and doing my homework and I finished it, and then I read the syllabus to make sure my homework assignment was correct. Then it turned out that I was writing a whole different homework assignment on week2 instead of doing week1 and I wasn’t familiar with the homework, which means I misunderstand the entire layouts of the syllabus, let me remind you that this was my first course as being a new student. The very next week I was comfortable with the syllabus, knowing the processing details of reading and assignments. | ------------------------------------------------- The Experience of Misunderstand: The Meaningful Misunderstanding: In general the misunderstanding, within the business ethics certain critics around countries find responsibility since clearly their misunderstanding of the purpose of business...
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...Mirrored Proposals University of Phoenix, XBCOM/275 Mirrored Proposals Technology has become an evolving method of communication. From Morse code to video phones, technology continues to evolve with the sole aspiration of efficiency. However the aspiration of efficiency can sometimes go drastically wrong and lead to complications within a given workplace. This paper gives you a brief glimpse into a complication driven by communication and technology. Email has become a primary method of communication within business operations. It is an efficient way of passing a message to someone to do something, request something, deliver something, or ask them to send something back to someone else. It provides a concise and clear paper trail. In addition, speed and accessibility play a vital role in the efficiency of email. Although there are various pros to email, there are also some overwhelming cons. Email is regularly misread and misinterpreted. In addition, someone who may not be technically savvy may find email complicated and somewhat confusing. For example, back in 2010 my organization put out a Request for Proposal for various vendors to bid on our Nursing Services Contract. This solicitation was emailed to several staffing and Small Business Enterprise companies in hopes to competitively receive the best and final proposal on staffing this component of our operation. The Procurement Officer inadvertently openly sent the solicitation to all competing vendors...
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...The Misunderstanding of Internet Freedom The public governance has been a significant part of every system. People as citizens always discuss their opinions with each other. In accordance with the system which they are ruled, their discussions have an effect on the rules and regulations of the government. In modern societies which embrace democracy as management system, the influence of public determination is predominant. As it is mentioned above sharing and declaring public decision is the milestone of governance in such societies. Therefore, the more advanced ways people have to communicate, the more they can contribute to the improvement of democracy. If it is compared with the past, people have faster, cheaper and much more effective communication tools in order to exchange and spread their ideas. The Internet and new communication technologies enhance democracy by making any kind of information accessible and by providing people with rapid and cheap communication. The Internet enables the improvement of democracy because it gives people the opportunity to be aware of current issues. It offers a wide range of information to everyone regardless of their status. People who are interested in a topic can access plenty of data about what they are looking for. It is not anymore the case that people have to delve into books in libraries in order to find a useful resource which contains relevant information. People already have a well-organized library which searches and introduces...
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...Cultural misunderstanding can arise when we least expected and any member of any culture can misinterpret each other even when they speak the same language, but it can also be easily avoided. During the negotiation process it is important for both parties to have clear understanding of each other’s cultural differences that can influence the process. This is done with the proper and careful preparation of each party involved, usually the host country expects the other side to do their research and be more understanding of their background. While Americans for example in a negotiation process want to get straight to the point and reach a decision as fast as possible, other groups such as Asians and Brazilians stall. These cultures believe in relationship building for mutual trust and an American negotiator who did not do his research might not want to partake in the activities and might see the nontask sounding as a waste of time which would be an insult to the host country. This article listed some things one can do to avoid cultural misunderstandings such as being conscious of body language and non-verbal, eye contact, listening, etc. This could all be done with again preparation before the negotiation. Cultural differences can significantly impact and influence the decision making process and understanding these differences can definitely help negotiators. In the persuasion stage of the negotiation process for example, while some negotiators might present their case and...
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...novel, To Kill A Mockingbird, there was plenty of misunderstanding, prejudice, stereotype, and bias. But misunderstanding was an idea that came up the most. To Kill A Mockingbird shows misunderstanding in society from a child’s point-of-view and not an adult’s point-of-view because adults are more mature and they don’t have as much imagination as a child does. This is shown from a child’s point-of-view because children have more creativity and are more energetic than adults. In society, misunderstanding can be seen when people do unusual things. This can be seen on page 24 where Scout, one of the main characters in the novel, doesn’t know why Walter, another character in the novel, pours syrup on his vegetables. The reason why Walter pours syrup on his vegetables is because Walter is poor and he has never tried sugar. People do things like this because they’re hungry or they’ve never tried sweets. Misunderstanding shows how people don’t understand...
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...Different countries have their own culture. Their background of history affects their life style, such as language, religion, food, fashion. Those of things can caused people have culture shock because of misunderstanding. How people can avoid the culture shock? Understanding different countries' body language and idea of time would be able to help the visitors are easier to adapt the new culture. A Method to adapt the culture shock easily which is understands the counties' body language. Some people have culture shock or misunderstanding caused by non-verbal behavior. For example, According to Davis that South American during their conversation they like has eye contact, touching, and smiling. Also, they have about a foot of stand distance while talking (20). On the other hand, Asian don’t like have eye contact while they talk. They feel uncomfortable of direct eye contact. But for family or teacher, they do have eye contact for respect. The other example is Asian very restrained and introverted. They don’t like to touch people. They feel weird to hug people and cheek-to cheek social kiss. If someone smiles to them on the street, they feel that person is crazy. However, American likes touch people while they talk and give hug to everyone they know and kiss their cheek. If we don’t understand their culture, we may have misunderstood caused of non-verbal communication. When I first time to Hawaii, people like to give me cheek’s kiss to greet or say goodbye. I was shocked and...
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...In 1692 a terrible event happened in Salem that might have just been a misunderstanding. In 1692 a few girls decided to disobey the strict orders in Salem, in the middle of the night and in the middle of the woods they danced and sung like no tomorrow. That's how the whole misunderstanding started. Once the story got out that there might be witches among the little town, disaster struck. There were all sorts of trials, accuses and denials about who were the real witches. 25 people were accused and hung, more than half of them innocent. The town was in chaos already before the girls had to stir up more trouble. The town had no governor and the towns people were in a really hard time. All the children had to live with other family's because people couldn't afford anything. The town had made their church and religion very strict. Everything out of church schedule was considered a sinful distraction. If you didn't believe in God, then you were accused of worshiping the devil. The girls hated the strict rules, they were always punished for small acts and breaking adult code....
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...some very interesting characters they are curious, funny, and they love drama. They love watching fights, and some even like participating in them. Some characters fight just to fight. Other characters love drama and get into arguments for no reason. I believe that people love drama and all arguments are not misunderstandings. In today’s news with everything you see about terrorists and criminals it’s hard to believe that arguments are just misunderstandings. Some people are just out to cause trouble. In the opening scene of Romeo and Juliet, The Montague Family and The Capulet family are about to have a random fight, for the reason that the Capulets are name calling because they hate...
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...Running Head: DECISION MAKING STYLES AND CROSS CULTURE Decision Making Styles and Cross Cultural Misunderstanding Name: University: Course: Tutor: Date: Abstract In an organizational setting, the employees might be of different cultures and therefore have different values. This is likely to bring about a clash in the operations in an organization. Managers normally have difficulties in making decisions based on the fact that those decisions mar rub a certain culture the wrong way. This Essay looks at the ways in which cultural differences could impact decision making in an organizational setting. It also determines whether there are any ways in which this cultural difference can be exploited for the benefit of the organization. These cultural differences do affect the company’s decision making process and therefore slows down business activities that depend on decision making in order to run. This is a great challenge in a business environment and might bring the performance of a business to a halt. This essay therefore looks into ways in which this challenge can be minimized. The distinct cultural differences between employees of an organization play out in the day to day running of the organization. These cultural differences may be in the form of dressing, values upheld, punctuality, overtime working, teamwork, etc. For example, we look at the Russian managers and the Chinese managers. Chinese managers are...
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...Bernard Carabello, an advocate for developmentally disabled, "the main problems in the field today involved community relations: neighborhoods often do not welcome group homes and those who live in them are often isolated from their communities"("Recalling a Victory for the Disabled"). The lack of unity within a community is disheartening. The National Alliance on Mental Illness, states "Approximately 60 percent of adults, and almost one-half of youth ages 8 to 15 with a mental illness received no mental health services in the previous year." Emma Lewell-Buck, Member of a parliament in United Kingdom, took part in World Mental health day and tackle mental health stigma. Lack of education means that many people still have a fundamental misunderstanding of what mental illness is. For many people mental illness is still something characterized by strange, erratic or dangerous behavior. So the vast majority of mental health problems, those which don’t fit the stereotype, often stay hidden or go unrecognized. Because a depressed person’s behavior doesn’t fit the stereotype, there is a belief that their illness is somehow less real, or at least less serious. It is too easy to dismiss as ‘just sadness’, when in fact it is entirely different. For some people with depression they are unable to feel anything at all. Some people have described it to me as like being dead and alive at the same time. Buck advocates for awareness of Mental health. It is important that our community...
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