Mkt/571 Week 2

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Submitted By marcobeliardo
Words 917
Pages 4
Applying the Learning Curve theory

Beliard, Jean
University of Phoenix
OPS 571 – Operations Management
September 20, 2010
Dr. Alavaro Carreras, Jr.

Mario’s Pizza Simulation
The learning curve is a very useful tool organization can use to ensure a more efficient and profitable business. This tool allows organizations to manage their entire staff from top to bottom. The simulation help organizations make more educated decisions and ensure that they are doing the best for the company. Furthermore, the simulation help many organizations have a better understanding of how their processes need to be accomplish. According to Nicholas J. Aquilano, Richard B the decisions need to be made and processes changed to enable Mario to reduce its wait time allowing more customers to be served within a reasonable amount of time while keeping balance between the demand for service and the capacity of the system to provide the service. The process must be defined and appropriate metrics identified in which to measure the process efficiently.
Mario’s Pizza Scenario
In Mario’s Pizza Simulation, Mario is a man who opened the pizza parlor in Palm-Springs, California in 1950 with his wife. This pizza parlor is in indoor mall where there are a group of potential customers. Mario is becoming concerned with the increased amount of time that his customers have to wait. The customers are dissatisfied with the services and there are numerous cases of customers leaving without making a purchase. In order for Mario to keep all of his customers happy and to continue to bring in new customers, there must be some major changes made. The waiting time must be reduced, down from nine minutes, when a customer has to wait longer than eight minutes he or she become impatient and concerned. According to the Pizza Store Layout simulation, mario’s Pizza Parlor needs to ensure that…...

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