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Mktg Team C Paper Week 5

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Submitted By rachaelmonica
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Magnolia Bakery opened its doors in 1996 as a quaint coffee shop/bakery in the heart of Greenwich Village, New York, where the customer could take a step back in time and enjoy coffee and fresh baked pastries. In 2007, ownership changed hands and Magnolia Bakery became a renowned bakery in cities such as Chicago, Los Angeles, New York, and abroad. Magnolia Bakery carries a variety of baked goods, cakes, cupcakes, icebox deserts, pies, cookies, and bars. In addition, Magnolia carries a variety of apparel including t-shirts, hats, aprons, baby clothes, and oven mitts as well as offers a large assortment of gift baskets and other home décor ("Magnolia Bakery", 2011). Magnolia Bakery’s website states, “Our philanthropic efforts are guided by the notion that charity begins at home and then extends to the global community” (“Magnolia Bakery, 2011”). Magnolia Bakery shows true dedication toward customer satisfaction; Magnolia is committed to ensuring that employees not only offer friendly, attentive, and informed customer service, but also that employees are capable of creating Magnolia’s famous hand crafted deserts and delicacies. In addition, Magnolia Bakery participates in many charitable acts locally, collaborates with approximately 300 charities, and contributes to concerns such as Cancer, Autism, childhood literacy, and international relief efforts ("Magnolia Bakery", 2011). This presentation is to introduce Magnolia Bakery to a service that is not exactly new, but rather, one that expands on a current service that Magnolia Bakery and its competitors already provide. Currently, Magnolia and its competitors ship via FedEx anywhere within the 48 contiguous states; however, since Magnolia bakes the old-fashioned way, making small batches throughout the day, without preservatives, Magnolia Bakery must freeze its pastries before shipping.

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