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"Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh"

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LETTER OF TRANSMITTAL

June 17, 2012

Syeda Mahrufa Bashar
Lecturer
Institute of Business of Administration
University of Dhaka

Subject: Writing report on “Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh”

Dear Madam
We are submitting our term paper on “Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh”, as a part of fulfilling your instruction for acquiring the learning objectives of ‘Financial Markets and Institutions’ course.

We thank you for assigning us this exercise as it has provided us with an eye opening valuable opportunity of improving our knowledge on this new technology as well as our research skills. We sincerely hope that the analysis work will meet the level of your expectation.

Sincerely Yours

Md. Farhan Imtiaz
Md. Momenur Rahaman

Md. Sohel Sagar

Mohammed Zuber Alam

Tanveer Mahmood Miah

Sharif Taufique Atique

ACKNOWLEDGEMENT

It would not have been possible to complete this report and submit this report without the extensive support of some special people and it is high time to show our gratitude towards them. At first we would like to thank our honorable Course Instructor, Syeda Mahrufa Bashar, Lecturer, Institute of Business Administration, University of Dhaka, for giving us her valuable time and for providing guidelines to carry out the academic research. We would also like to thank Sania Mahmood, Head of Marketing, bKash and Mezbahul Alam, Assistant Vice President, Mobile Banking Division, Dutch-Bangla Bank Limited for giving us their

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