...Running Header: Mobile Commerce Mobile Commerce Management Information System December 3rd, 2013 Abstract The popularity of m-commerce devices, especially mobile phones among consumers high-lighted a new source of revenue for businesses. An industry review in mobile commerce found a variety of current trends and business models that will affect future strategic uses from a project management perspective. This paper explores m-commerce technology from a business perspective; how it is similar and differs from e-commerce technically; and tries identifying and exploring potential strategic uses for this new technology. Introduction The Global Mobile Commerce Forum, which came to include over 100 organisations, had its launch in London on 10 November 1997 and Kevin Duffey was elected as the Executive Chairman. Over 100 companies joined the mobile commerce forum within a year, many forming mobile commerce teams of their own, e.g. Mastercard and Motorola. Of these one hundred companies, the first two were Logica and Cellnet. Member organizations’ such as Nokia, Apple, Alcatel, and Vodafone began a series of trials and collaborations. Mobile commerce services were first delivered in 1997, when the first two mobile-phone enabled Coca Cola vending machines were installed in the Helsinki area in Finland. The machines accepted payment via SMS text messages. The first mobile phone-based banking service was launched in 1997 by Merita Bank of Finland, also using SMS. It is increasingly...
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...Mobile Commerce Mobile devices used the alleviate shopping More than four billion people - and more than half of the world population - have mobile phones. More and more people now switch from normal phones to Internetenabled smart phones whose performance is as high as that of a computer. How the smartphone developed Although devices combining telephony and computing were conceptualized as early as 1973 and were offered for sale beginning in 1994, the term "smartphone" did not appear until 1997, when Ericsson described its GS 88 "Penelope" concept as a "Smart Phone". The first cellular phone to incorporate PDA features was an IBM prototype developed in 1992 and demonstrated that year at the COMDEX computer industry trade show. A refined version of the product was marketed to consumers on 16 August 1994 by BellSouth under the name Simon Personal Communicator. The Simon was the first device that can be properly referred to as a "smartphone", even though that term was not yet coined. In addition to its ability to make and receive cellular phone calls, Simon was also able to send and receive facsimiles, emails and pages through its touch screen display. Simon included many applications including an address book, calendar, appointment scheduler, calculator, world time clock, games, electronic note pad, handwritten annotations and standard and predictive touchscreen keyboards. 1 The Apps A mobile application (or mobile app) is a software application designed to run on smartphones...
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...e-Commerce & m-Commerce BB has issued directives for the banks for starting e-Commerce activities. Permitted transactions are - Online payment of utility bills from client's accounts to recipient�s accounts, Transfer of money from one account of a client to another account in the same bank, Payment/collection of money from/to buyer�s bank account to seller�s bank account for buy/sale of products and Transaction via internet using credit card in local currency. From March 11, 2011 following transactions has been given permission. Not-over TK.5,00,000 can be transferred from one clients account to another clients account lying in the same bank using internet/online facilities subject to the fact that it will fully comply with prevailing Money Laundering Prevention legislations and related circulars. In order to start M-Commerce in Bangladesh, mobile network operators have been given permission to sell railway tickets and tickets of cricket matches organized by the Bangladesh Cricket Board (BCB) using mobile technology. Three Telcos have got permission for m-Commerce related transactions. Approximately 425,000 utility (water, gas and electricity) bill payments are made and 12,000 train tickets are sold per month. Besides, tickets of the cricket matches organized by Bangladesh Cricket Control Board are also sold via m-commerce. Mobile commerce (m-commerce) is basically an extension of e-commerce on the mobile phone which enables consumers to make payments for goods and services...
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...Program: MBA Course Title: Management Information System Assignment on “Mobile Commerce in Bangladesh’’ Submitted To: Submitted By: Group REFLECTIONS Member’s Name | Member’s ID | Md. Shaydul Islam | 09 | Uddipan Chakma | 12 | Md. Rukunujjaman | 26 | Date of submission: 30th November, 2012 Letter of Transmittal To Rakibul Hoque Professor, Faculty of Business Studies Dhaka International University Dhaka. Subject: Prayer for submission of Mobile Commerce in Bangladesh. Sir, We have the honor to state that, we are the member of ‘Reflections’ group have prepared this Mobile Commerce in Bangladesh , the report as a course requirement of your course ‘Management Information System’. We are requesting you to receive the report. We have done our level best to complete the report with our little experience and knowledge. We are apologizing for any kinds of errors and mistakes. We will be delighted to clarify any queries regarding the report. Yours faithfully Members of the group (Md. Shaydul Islam), ID. 09 (Uddipan Chakma), ID. 12 (Md. Rukunujjaman), ID.26 MBA, 30/b Dhaka International University ______________ INTRODUCTION M-commerce or Mobile Commerce refers to wireless electronic commerce used for conducting commerce or business through a handy device like cellular phone or Personal Digital...
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...Mobile Commerce Research June 22, 2013 M-commerce and its applicability in Egypt Prepared by Mahmoud Youssef Hany Nemr Mahmoud El Sayed Research Paper Title: Mobile Commerce and its applicability in Egypt 1. Abstract 2. Introduction 3. Mobile commerce features 4. Mobile commerce opportunities 5. Mobile commerce success factors 6. Mobile commerce adoption barriers and challenges 7. Mobile commerce applications 8. Future trends in mobile commerce 9. Conclusion 10. References ABSTRACT F ast−growing ability of wireless devices to handle a wealth of data content as well as voice transmission is opening the door to the creation of new products, services, markets, and revenue streams. According to research projections, mobile commerce will cross $30 billion by end of 2016 growing at 40% compound rate at U.S. only. Globally, consumers are likely to spend $119 billion by 2015 through their mobile phones, which will account for 8% of all ecommerce activity. Mobile commerce is gaining increasing acceptance. The need for mobility is a primary driving force behind mobile banking, mobile entertainment and mobile marketing, and is supported by an ever increasing convergence of computers and mobile telecommunication devices. So this paper is a descriptive study for the overall picture of mobile commerce and its features, opportunities, success factors and challenges and its applicability...
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...Mobile Commerce Research June 22, 2013 M-commerce and its applicability in Egypt Dr. Eman Arafa Prepared by Mahmoud Sayed Hany Hassan Hussein Nemr Mahmoud Mohamed El Sayed Research Paper Title: Mobile Commerce and its applicability in Egypt 1. Abstract 2. Introduction 3. Mobile commerce features 4. Mobile commerce opportunities 5. Mobile commerce success factors 6. Mobile commerce adoption barriers and challenges 7. Mobile commerce applications 8. Future trends in mobile commerce 9. Conclusion 10. References ABSTRACT F ast−growing ability of wireless devices to handle a wealth of data content as well as voice transmission is opening the door to the creation of new products, services, markets, and revenue streams. According to research projections, mobile commerce will cross $30 billion by end of 2016 growing at 40% compound rate at U.S. only. Globally, consumers are likely to spend $119 billion by 2015 through their mobile phones, which will account for 8% of all ecommerce activity. Mobile commerce is gaining increasing acceptance. The need for mobility is a primary driving force behind mobile banking, mobile entertainment and mobile marketing, and is supported by an ever increasing convergence of computers and mobile telecommunication devices. So this paper is a descriptive study for the overall picture of mobile commerce and its features, opportunities, success factors...
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...PROLIFERATION OF MOBILE PHONE IN E-COMMERCE Proliferation of Mobile Phone in E-Commerce Gertrude Nyandat Grantham University Abstract This Paper explores five published articles that reiterate the proliferation of mobile phone in E-Commerce and how mobile phone has penetrated in the day to day commerce industry. These articles agree that mobile phone usage is growing at a faster rate its future in E-Commerce is very bright. Zorrille Ltd (Ecommerce article) explained how the field of wireless technology is tremendously increasing. Ferner (2011) gave us 21 ecommerce applications for mobile phone that are being used to facilitate ecommerce, and how businesses are coming up with applications after another to make it easier for them to conduct business. Consumers and businesses are conducting their business on a mobile device through an application (commonly known as apps) that can be downloaded on the mobile device. Once the app is downloaded, users have the power to use the mobile device to make purchases from virtually anywhere. Lui (2011) wrote on the usage of mobile phone and how it is reshaping the E-Commerce virtually anywhere. He explained how living in a constantly connected world makes mobile phone a preferred mode of business. Akei &Mbiti (2010) and Ochieng(n.d) analyzed the impact of mobile phone in our financial transaction and touched on how the African continent has benefited in mobile financial transactions by using M-PESA (“M” stands for mobile; “PESA” stands...
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...‘8-second rule’ of the Internet and why is it important to m-commerce technology? We can define the 8-second rule as an old rule of the Internet. Also, it is the rough unit of measure of the performance of a web server. In a fact, if the loading time of a web page exceeded eight seconds, Internet users would not wait any longer while Internet users have reliable Internet connections, which allow them to upload almost all websites in less than a second. M-commerce is the ability to conduct a transaction while using a mobile. There are two frequent types of usage of the m-commerce .Firstly; a mobile user can buy something online from his mobile web connection. Secondly, he can use his mobile device as a way of physical payment in a shop which thus replaces money, checks or credit card. 2. Why might it be useful to m-commerce providers to have records of their users’ purchase histories? It is useful for m-commerce to provide and show the records of their users’ purchase which is help keeping track of the past users’ purchases .Also, it can be useful to providers in both the two aspects of m-commerce, shopping via mobile phone and mobile payment. The old records will give information to the provider about the specific tastes of individual clients which is enable providers to promote personalized offers to their clients based on the client’s interests. On the other hand, regarding the mobile payment side, past records can provide information about...
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...personal computer but is used on mobile devices such as cell phones. The synergies created by coupling business transactions with mobile devices and the Internet has created a new type of technology called mobile commerce-where business transactions to take place over mobile devices. The purpose of this report is to analyze the mobile commerce technology and the values it adds for its users. It will also evaluate the applications and risks associated with use of mobile commerce. Based on the analysis, a set of recommendations will follow. The research conducted for this report consists of information gathered from secondary sources. Academic journals found in the Business Source Complete database and business news and industry websites were used. Mobile commerce adds four main values for its users. These values include ubiquity, the ability to access information anywhere, anytime; personalization, the ability to access information relevant to a specific set of preferences; localization, the ability to send and receive information that is relevant to a person’s geographical location; and convenience, the ability to create efficiencies in time and place. There are several risks involved with the implementation and use of mobile commerce. In some jurisdictions, use of a mobile device while operating a motor vehicle is illegal and violators are subject to fines and penalties. In addition, research has indicated that drivers who operate a mobile device while simultaneously...
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...Personality of Sir Fazle Abed Extraversion: Sir Fazle Abed is very friendly to his subordinates. Sir Abed was eloquent but soft-spoken, almost surprisingly so for the leader of such a large international development organization, illustrating the qualities of ‘quiet leadership.’ He was inspiring in his humility and down to earth nature, without a trace of arrogance in his demeanor. And perhaps most of all, he was open about the challenges BRAC has faced and continues to face over the years. An intern asked Sir Abed how he feels 40 years later, having built such a large and incredible organization. Did he feel proud of all he had achieved? His response was that BRAC still has a long ways to go in improving development in Bangladesh; their work is far from over. He was glad, certainly, to note BRAC’s progress – but recognized how much more there is to do in Bangladesh. He was focused on the future, on improving the organization, on pushing to be better. He realized that BRAC could not afford complacency. Agreeableness Fazle Abed sir is highly agreeable person because he meets with his subordinates when he is going to take any decision. These principles have helped BRAC constantly innovate and never take its progress for granted, and I believe that these leadership qualities are essential for the next generation of leaders in social justice, human rights, and development efforts. Conscientiousness He is very conscientious person. He is very responsible of his work. He tries...
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...even talked about 10 or 15 years ago; e-commerce – that is, the explosive emergence of the internet as a major, perhaps eventually the major, worldwide distribution channel of goods, for services, and, surprisingly or managerial and professional jobs. But the impact may be even greater on societies and politics, and above all, on the way we see the world and ourselves in it” (Drucker, 2002) Electronic commerce (EC) is the process of buying, selling, transferring, or exchanging products, services, and/or information via computer networks, including the internet. However, Mobile commerce also known as mobile business includes any business activity conducted over a wireless telecommunication networks. Mobile commerce comprises of B2C and B2B commercial transactions as well as the transfer of information and services via wireless mobile devices. Mobile commerce is a natural extension of e-commerce. The mobile device provides an easy way to deliver new services to existing customers and to attract new customers. The advantage of using mobile devices to carry out transaction cannot be over emphasized. This has to do with the mobile penetration rate all over the world. Over the last few years, e-commerce has impacted on many companies such as Amazon.com, ebay, AOL, and Yahoo, Google, Wal-Mart online, General Electric, IBM, and others. Few innovations have as many benefits as EC commerce does. This is to say that E-commerce and mobile commerce provides numerous benefits to organisation...
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...Girnar (FT174072) E-commerce is any form of economic activity that is conducted via electronic medium. M-commerce is a subset of E-commerce. Consumers can choose different devices to shop online. The devices are personal computers, laptops, mobile phones, tablets etc. There is a huge increase in number of mobile phones in India and this is expected to be leveraged by the E-commerce industry. There are more than 286 million debit cards in India and additional security (via security codes) enhances the scope of Ecommerce (Deshmukh, Sujata, & Deshmukh, Prashant, & Thampi, G. T 2013). Initial consumers prefer to shop those goods which don’t have touch and feel factor, but this trend is gradually changing. Customer satisfaction depends on information quality and service quality (Joshi, Priyanka 2015). There are some challenges in m-commerce. Small screens and sparse internet connectivity are some of them .One set of researcher looks at how M Commerce should be adopted. There are articles like "Effective optimization of Web Sites for Mobile access" which talks about technical problems that occurred while introducing E Commerce website over mobile phone screen. (Marci Troutman, Steve Timpson, 2008). Further researchers talked about who are the first adopters of E Commerce mobile applications and their patterns. When M Commerce was introduced the initial users were mostly web users. (Liren Einav, Igor Popov and Neel Sundaresan 2012). E-commerce consumer behaviour has...
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...University Introduction Commerce is the conducting of business; it could be buying, selling, marketing, or providing services. The newer forms of commerce are electronic commerce (e-commerce) and mobile commerce (m-commerce). The types of e-commerce are business-to-business, business-to-consumer, and consumer-to-consumer. The traditional commerce practice required consumers to buy at a retail location, order from catalogs over the phone, or fill out order forms to mail in. These processes where lengthy and inconvenient to consumers needing products fast or even business needing a rush order could still take weeks. E-commerce emerged eliminating the long processes of ordering and waiting on receipt of order, then processing; to just clicking buttons and shipment within hours or days. E-commerce and M-commerce have many benefits to businesses and consumers but as with any great thing there are challenges. In attempting to implement a multi-stage model for e-commerce with global systems, the key challenges are; cultural, language, time and distance, infrastructure, currency, and state, regional, and national laws. Cultural challenges Culture includes difference in morals and beliefs, language, currency, laws and the way individuals as well as businesses function. Cultural challenges occur when the major understandings and assumptions of the business leaders is different from the consumer or other business, in which business is to be conducted with. Within e-commerce cultural challenges...
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...E-commerce Name: Institution: Date: E-commerce Electronic commerce refers to a form of industry where entrepreneurs and customers buy and sell their products through electronic systems such as the internet and computer networks. Some of the technologies involved in this line of business include internet marketing, mobile commerce as well as transfer of funds electronically. In this new world generation, electronic commerce technically uses World Wide Web (www) on most occasions (May, 2000). This form of business covers different types of business ventures such as online auctioning, online exchanging of goods and services among corporations. E-commerce grants the consumers the go ahead to exchange products electronically with setbacks of distance or time. As a result, more businesses are operating online since online market is expanding at a faster rate. Businesses opt to indulge in online businesses since transacting electronically provides a huge competitive edge over the traditional methods of transacting. When the conditions of implementation are favorable, electronic commerce is more often than not cheaper, faster and to a larger extent convenient. This is contrary to traditional methods of trade that are tough to execute (Fazlollahi, 2002) With all the good packages that come by with the use of electronic commerce, the pathway to establishing a very successful online business store can be very bumpy. This especially affects those individuals that are unaware...
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...Overivew of Alibaba’s Business Alibaba is the largest e-commerce (online and mobile) company in the world based on gross merchandise volume in 2014. It is also the biggest e-commerce company in China dominating more than 80% of the country’s e-commerce market share. Alibaba operates a similar business model to eBay by providing technology infrastructure and marketing reach in the form of online marketplaces for merchants to conduct online transactions with cosumers and businesses. Unlike Amazon, Alibaba does not hold or sell any merchandise. Instead, Alibaba plays the role of a middleman to connect buyers and sellers and facilitating the transactions between them (MarketWatch: Alibaba, 2015). Thus, purchase of the physical merchandise is made directly from the 3rd party businesses (eCommerceFuel: Alibaba vs Amazon, 2014). Supporting Alibaba’s business through maintaining buyer’s confidence is its secured online payment platform, Alipay that provides escrow services. Alipay manages the bulk of the transactions that take place on Alibaba’s China marketplaces. Alibaba operates both China and global marketplaces. Its China marketplaces include Taobao, Tmall and Juhuasuan whose presence continues to dominate China’s e-commerce marketshare. At the end of 2015, Gross Merchandise Volume (GMV) transacted on these retail marketplaces was RMB964 billion (US$149 billion), an increase of 23% over 2014. Alibaba’s global marketplaces include Tmall global –an extension of Tmall, Aliexpress...
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