...The Faculty of Business and Economics THE UNIVERSITY OF MELBOURNE Assignment Cover Sheet Student Name: Yu Liu Student Number: 608338 Subject Number: MGMT90140 Subject Name: Management Competencies Lecture day/time (Monday/ Tuesday/Wednesday/ Thursday) : Wednesday Assignment number: Final profile Word Count: 2680 IMPORTANT: Make and keep a copy of all assignments before submitting them for assessment; Marked essays will be returned in seminars unless your lecturer makes other arrangements. Plagiarism Plagiarism is the act of representing as one's own original work the creative works of another, without appropriate acknowledgment of the author or source. Collusion Collusion is the presentation by a student of an assignment as his or her own which is in fact the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more students in plagiarism or other forms of academic misconduct. Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please see the University’s policy on Academic Honesty and Plagiarism: http://academichonesty.unimelb.edu.au Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in University policy. Proven involvement in plagiarism or collusion may be recorded on my academic file in accordance with Statute 13...
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...Outsourcing: Outsourcing from the Employee’s Perspective Schillen & Steinke Mitigating the Adversity of Outsourcing: Outsourcing from the Employee’s Perspective Sarah J. Schillen Seattle Pacific University USA sschillen@gmail.com Gerhard Steinke Seattle Pacific University USA gsteinke@spu.edu ABSTRACT This paper explores how outsourcing activities and decisions put the well-being of the remaining employees at risk, ultimately affecting productivity and creating further costs to the employer. It highlights four potential threats to remaining employees: trust, job satisfaction, motivation, and stress. The paper provides several suggestions for mitigating these impacts, including communication to retain trust, acting ethically to ensure satisfied employees, seeking an understanding of employee perspectives to build employee motivation, and providing good planning along with training and development to reduce employee stress. INTRODUCTION Globalization provides organizations with more options than ever before. Business leaders are continuously encouraged to adapt, reevaluate, and strategically improve processes and approaches. Best practices are reinvented rapidly in attempt to keep up with market trends. The quest to recognize new methods for increasing revenue has become the inspiration for exploring new management techniques and strategies. One such rising trend in the advent of global markets is that of outsourcing. Common purposes for outsourcing include improvements to performance, cycle...
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...1. Discuss how communication in an organization influences behaviour 1. Motivation-In business, knowing how to communicate effectively in order to inspire the employees is a job that many managers are trying to achieve. The reason is simple; motivation eventually leads to more productivity. Motivation in workplace is often triggered when the managers find his way of speaking to his employee. Effective communication by the managers will result in changing the mood within the organization and inspire employees to work harder towards common goals. 2. Team work-proper communication leads to good team work and hence team work offers advantages such as increased productivity, heightened sense of morale and improved staff efficiency. When communication channels in a team are properly established and information flows easily between teammates, then that increases the ability of staff members to interact. 3. Stress management-excessive stress can interfere with employee’s productivity and impact employee’s physical and emotional health. Effective communication reduces stress while creating a work environment that fosters employees' motivation and commitment to work. Manager should clearly define the roles and responsibilities and make communication friendly and efficient. 4. Relationship-If a manger is not communicating properly, relationships in the workplace will suffer. When there is miscommunication or no communication, relationships will start to fall apart. Employee’s...
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...| Motivation, Stress, and Communication Assignment 3 | Organizational Behavior-Business 520 | Samantha Dowdy | Dr. Donald DeMoulin | 5/13/2012 | State of Tennessee Department of Intellectual Disabilities Job Description Regional Program Manager Profile Source: Management Professional-Director of Program Operations Reports To: Executive Director Classification: Salaried-Exempt Department: Administration KEY ROLES (Essential Job Responsibilities): Oversees operations and programs with primary concern for services, program development, and implementation of policies and procedures developed by the DIDD Central Office; which are designed to ensure that there is consistent application of services and supports across the State of Tennessee. Monitor of Intermediate Care Facilities (ICF/MR), Supportive Living, and Residential and Day Services Facilities throughout the state. Monitor of Evaluations and Surveying. Supervision of assigned staff. WORK ENVIROMENT: Work is performed in an office setting with frequent interruptions. Requires excellent verbal and written communication skills. Ability to handle multiple tasks simultaneously. Ability to provide effective supervision of assigned staff. Ability to make sound judgments. Occasional travel required across the region. ESSENTIAL JOB FUNCTIONS: 1. Oversees the implementation of services and supports provided by DIDD. 2. Monitor of surveys, guidelines and assessments throughout facilities in the state...
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...Motivation, Stress, and Communication Chantey Strayer University BUS520 June 12, 2012 DR. Edward Olanrewaju Abstract In the paper discussed will be a description of a chosen position with a desired company. Described will be ways that goal setting could be used to motivate performance after filling a position. In the paper analyzed will be the reactions to situations and discussed will be the steps that can be taken to manage the stress associated with the new position. Presented will be how to address nonverbal and cultural barriers to communication. The company researched will be Lincoln Financial Group which is a diversified financial services organization with a strong focus on four core business areas- life insurance, annuities, defined contribution, and group protection; and three distribution platforms- wholesales, retail, and worksite. Create a brief job description for a position within the company you research that you would like to fill. The brief job descripition I have put together is as follows: HR generalist will partner with the Group Protection business function and develop and execution of HR strategies to support business goals and objective. Some of the HR focus and initiatives for this role will include HR organizational development, policies / processes, talent Primary Responsibilities include (Lincoln Financial Group , n.d.): * Provide HR support and guidance to Group Protection clients. * Implement organizational development process...
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...seeks to apply the concepts of Motivation, Stress and Communication to real life processes through creation of a Job posting for a desired job. The job posting will be analyzed and interpreted to see how motivation, Stress and Communication can impact an employees self-efficacy as well as desire to try. Motivation can be influenced by Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject or to make an effort to attain a goal. “Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need, (2) incentive or reward value of the goal, and (3) expectation of the individual and of his or her peers. These factors are the reasons one has for behaving a certain way”. Motivation comes in many forms but it is necessary for the completion of many tasks within a job or the process of applying for the job. “Stress is mental, physical, or social, force or pressure that put real or perceived demand on the body, emotions, mind, or spirit, and which (when it exceeds the stress-handling capacity of the individual) lead to a breakdown”. Stress can interfere with the way an individual function on day-to-day bases. It can also cloud ones judgment making it hard for them to make simple decisions. Stress is one of the main factors that can meet an individual from functioning at their maximum ability. “In business, Communication it is a key function of management—an...
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...the work environment and generated issues that would impact the employees of the IT Department. After the abrupt dismissal the remaining employees began to exhibit unprofessional behaviors such as socializing, taking longer breaks, tardiness, and missing departmental meetings. They began to physically and psychologically withdraw from the company becoming disengaged with the department revealing their true issue, stress and job satisfaction. B. Framework for case analysis: Workplace stress is common in today’s uncertain jobs market; however, an abundance of stress can interfere with employee’s productivity and impact their physical and emotional health (Segal, Smith, & Robinson, 2013). Studies show that employees who have high stress levels tend to underperform and cannot work to their full potential, which in turn cause companies to lose profits. Employees who underperform during their job tend to have low job satisfaction. Studies have shown that workplace stress can be directly linked to job satisfaction; although, most researchers find that workplace stress is viewed as a predecessor of job satisfaction (Mansoor, Fida, Nasir, & Ahmad, 2011). Job dissatisfaction can be linked to the organizational structure of a company, lack...
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...class. Most of the time we human beings self-realize by pursuing outwardly: money, power, fame, etc., rarely we look introspectively into our heart and pursuing inwardly, to be a better self. I regard OB class as a guide leading my journey to be a better self, in my first year of life in Tsinghua campus. Understanding my emotions For a long time, I have been assured of my Emotional Intelligence. Most of my classmates and my friends said I have high emotion intelligence and I readily accepted the praise. For myself, I think I can control my emotions well that I remain in a peaceful state most of the time, including pressure situations. I think I can remain calm and composed facing difficult tasks and complicated situations. Besides, motivation, perseverance, get-along well with people made me satisfied with my emotional intelligence, until one day, in this class I came to know that all of these do not mark an elevated emotional intelligence. Instead, these are dangerous illusions of Emotional Intelligence. We did Self Awareness Assessment in the beginning of our second class. My EI assessment results showed that I performed poorly in emotional awareness, which means lack of ability in understanding my own emotions. Then I learnt that emotional intelligence is all about the ability to recognize and control their own emotions as well as recognize and respond...
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...Motivation, Stress and Communication Research a company at which you would like to work Introduction This paper is a research on motivation, stress and communication on a company chosen to work for. It details a job and how the employee will build motivation and set goals after accepting the job. Stressful situations on the job can decrease an employee’s motivation, which is why steps to managing stressful situation are also pointed out in the paper. The paper also mentions a few ways to cope with non-verbal and cultural barriers to communication, which is essential factor in maintaining employee satisfaction and motivation to help achieve the company’s goals. The Company SAS Institute Incorporated is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 55,000 sites improve performance and deliver value by making better decisions faster. SAS specializes in software used for business analytics, data warehousing, and data mining activities employed by corporations to gather, manage and analyze huge amounts of data. Clients, mainly financial services firms, government agencies, and telecom carries use its applications to find pattern in customer data, manage resources and target new business. SAS also offers software and support packages for other segments such as leisure, manufacturing and retail. SAS employees 12,701 people around...
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... ------------------------------------------------- Title Page Introduction (p5) Part 1: 1.1 Primary roles, functions and activities of different management levels including their interface with organisational behaviour. (p5) 1.2 Concepts of organisation and behaviour and the characteristics of organisational culture (p7) 2.1 Individual contribution and assessing alternative approaches to personality and its measurement. (p9) 2.2 Process of perception and any distortions that may arise. (p10) 2.3 The concept of attitudes and the problems of attitude change including solutions like the learning process and its key theories. (p11) Part 2: 3.1 Comparing and contrasting need theories, behavioural models and process approaches. (p12) 3.2 Problems of motivation and the implications for management of the different theories. (p12) 3.3 The main approaches and recent developments in improving job design.(p15) 4.1 The concepts of morale and job satisfaction and their relationship to performance. (p16) 4.2 The sources of and reactions to frustration and alienation at work. (p17) 4.3 Analysing stress, appreciate its links to personality and recognise how best to handle stressful situations. (p18) Part 3: 5.1 Distinguishing formal and informal groups and their effects on behaviour. (p20) 5.2 Key characteristics and functions of...
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...CONTENTS Page Number 1. Package of Personality Development 1 2. Leadership 4 3. Interpersonal Relations 7 4. Communication in organizations 9 5. Stress Management 13 6. Group Dynamics and Team Building 15 7. Conflict Management 18 8. Performance Appraisal 21 9. Time Management 24 10. Motivation 27 Package of Personality Development Aim The training module is aimed at the promotion of the strategies for the personality development of the participants. The rationale behind this endeavor is the recognition of the multifaceted influence of the personality of the employees upon organisational effectiveness. Objectives The objective...
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...----------------------------- Course Description: The management of complex organizations requires an understanding of the nature of human behavior in corporate and other organizations, styles of motivations, personality and perceptions, company leadership, power and authority, strategies of organizational design and change, teamwork, conflict and collaboration, and culture. Organizational Behavior explores individual and group behavior within work organizations and helps students understand, describe, and explain human behavior at work. Course Objective: The course shall be completed in 33 sessions and after completing the course the student will be able to: * Apply and analyze different concepts related to organizational behavior * Define the purpose and nature of the field of organizational behavior * Understand and learn how to Manage individuals for high performance by developing your understanding of individual and interpersonal behavior * Understand and learn how to manage groups for high performance through an exposure to theories, concepts, and principles of OB Prescribed Textbook: Organizational Behavior, Stephen P Robbins,Timothy Judge and Neharika Vohra 14e, Pearson. S.No. | Topic | Case | No. of Session | Concepts covered | 1 | Management Thought and OB: Definition of Management, Approaches to Management: Classical, Behavioral, Management Principles of Taylor, Weber, Fayol; Hawthorne Studies, fields contributing to OB, Managers’...
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...John Becker a man with a good history in organisational management became the General Manager. Becker introduced an empowerment strategy as an aspect that would increase employee motivation and satisfaction. The practice reduced the bureaucratic governance that was embedded in the past management. The employees were now able to get involved in decision making, creativity, and innovation. Interaction with top management was also encouraged. Becker's policy however did not improve the performance of the organisation, he spent a great deal of time solving employee problems, there was an increase in the number of complaints by customers and an increase in mistakes made by the employees. The performance of the organisation therefore deteriorated. Symptoms & Causes of Deterioration of Performance: Symptoms & Causes of Deterioration of Performance, Cultural factors, Communication factors, Staff performance: 1. Personality and organisational fit 2. Job design and role ambiguity 3. Espoused and enacted values Power hierarchy & decision making process 4. Stress 5. absenteeism, 6. high staff turnover and 7. Job satisfaction Major issues in the case: Major issues in the case Organisational change inadequately managed. • Following this, Becker did not employ a communication strategy that supported the dissimilarity between management and employees and their different cultures. • Unclear decision making process and power hierarchy within organisation...
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...Motivation, Stress and Communication Dr. Gail Ferreira BUS 520- Leadership and Organizational Behavior May 13, 2012 Introduction A job description is a written statement of what the worker actually does, how he or she does it, and what the job’s working conditions are. Most job descriptions contain sections that cover the following: 1. Job Identification 2. Job summary 3. Responsibilities and duties 4. Relationship 5. Standards of Performance The job identification section contains several types of information. The job title specifies the name of the job such as supervisor of data processing operations, marketing manager, or inventory clerk. The job summary describes the general nature of the job, and includes only its major functions or activities. The responsibilities and duties list the job’s major responsibilities and duties. The relationships statement shows the job holder’s relationship with others inside and outside the organization. Some job descriptions contain standards of performance section. This lists the standards the employee is expected to achieve under each of the job description’s main duties and responsibilities. This paper will address the following topics: * A brief job description for a position within the company I researched that I would like to fill. * Discuss ways that goal setting could be used to motivate my performance after I fill the position * Analyze my reactions to stressful situations and discuss...
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...[Type the company name] | Assignment 3: Motivation, Stress, and Communication | Research a company at which you would like to work | | | | BUS 520-Leadership and Organizational Behavior August 12, 2012 Introduction The paper is a research on motivation, stress, and communication on a company chosen to work for. The paper outlines how employees outline their goals, and motivate themselves to achieve those goals. The paper also details how stressful situations within a new job environment can affect employee’s motivation and decrease productivity. Finally, the paper mentions essential strategies that can be used to manage and cope with nonverbal and cultural barriers to communication. Create a brief job description for a position within the company you research that you would like to fill. Veterans Health Administration strives to offer employees a better quality of life, both on the job and off, in return for their dedication to providing veterans with exceptional patient care. The Veterans Administration accomplishes these benefits with competitive salaries, a robust federal benefits package that begins on your first day of employment, flexible schedules, and of the most comprehensive education support program in the nation. Part of the VA’s motto is stated as “your goals will be our goals, and your family will become part of our family”. The Registered...
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