Free Essay

Motivation, Stress and Communication

In: Business and Management

Submitted By bookkeeper326
Words 1288
Pages 6
Motivation, Stress and Communication
Strayer University
Bus 508

Motivation, Stress and Communication
Create a brief job description for a position within the company you research that you would like to fill. The ideal position would be a criminal investigator within the U.S Department of the Treasury. This position is through the Internal Revenue (IRS) which is one entity of the Department of Treasury. The agency is under the immediate direction of the Commissioner of Internal Revenue. The IRS is responsible for collecting taxes and the interpretation and enforcement of the Internal Revenue Code (IRS.gov, 2012). It headquarters are located in the Washington, D.C. area, and does most of its computer programming in Maryland. It currently operates five service centers around the country. The IRS publishes tax forms which taxpayers are required to choose from and use for calculating and reporting their federal tax obligations. The IRS also publishes a number of forms for its own internal operations, such as Forms 3471 and 4228 which are used for filing income taxes (IRS.gov, 2012). In addition to collection of revenue, the IRS exposes tax cheaters, issues administrative rulings such as revenue rulings and private letter rulings. In addition the Service publishes the Internal Revenue Bulletin containing the various IRS pronouncements (IRS.gov, 2012). The controlling authority of regulations and revenue rulings allows taxpayers to rely on them. A private letter ruling is good for the taxpayer to whom it is issued, and gives some explanation of the Service's position on a particular tax issue. As is the case with all administrative pronouncements, taxpayers sometimes litigate the validity of the pronouncements, and courts sometimes determine a particular rule to be invalid where the agency has exceeded its grant of authority. The IRS also issues formal pronouncements called Revenue Procedures, which tell taxpayers how to correct prior tax errors.
Discuss ways that goal setting could be used to motivate your performance after you fill the position. Goal setting is very difficult aspect of achieving career success in the workplace in today’s society as well as in any endeavor. Goals generate passion towards great performance. It also helps employees manage themselves. Employees should set goals that are specific, measurable, achievable, realistic, doable, and timely. Goals represent expectations and if employees have higher expectations then they will have improved performance as long as employees achieve their goals. When setting goals, employees need motivation and purpose in their jobs and if employees set worthwhile goals, they will find life but work more specifically more fulfilling and exciting. When setting goals, one must be completely honest with his or her self. According to the textbook, goals are future outcomes and results that individuals and groups desire and strive to achieve (Hellriegel & John W. Slocum Jr, 2011). The textbook also talks about goal setting, which is the process of specifying desired outcomes toward which individuals, teams, departments, and organizations will strive and is intended to increase organizational efficiency and effectiveness (Hellriegel & John W. Slocum, 2011).
Analyze your own reactions to stressful situations and discuss the steps you could take to manage the stress associated with your new position. Managing stress for most people is learned. On other hand for others it may come natural. At some point in life everyone will experience stress. Managing stress is very essential to living a healthy life because stress can and will kill you. I tend to do a good job in managing stressful situations. Stressful issues do not cause me to crumble. However I realize that the coping mechanisms must be in place in order to function at a mastery level. In stressful situations there are various techniques that I utilize to manage stress. These techniques include exercising; moderate, frequent exercise allows me to release tension and maintain a sense of humor. This is done whenever I have a desire to engage in it or 3 to 5 days a week. Another technique would be reading. Reading is very essential to the fact that it pumps knowledge and soothes the brain. The textbook emphasizes steps to manage stress. Laughter lowers the blood pressure therefore it keeps you healthy. These steps include: planning ahead, good time management, getting plenty of exercise, a balanced diet, viewing the difficulties that you encounter as opportunities to learn from rather than being trampled over by them, recognizing and minimize the tendency to be a perfectionist, and balancing the work schedule and the personal life (Hellriegel & John W. Slocum, Jr. 2011).
Imagining yourself in the position you have described, discuss how you would address nonverbal and cultural barriers to communication.
Nonverbal communication, or the expression of messages through facial expressions, gestures and body language is essential to successful relationships in the workplace. Examples of this are types of communication including eye contact, posture and voice speed. Employees and managers should be aware of how they communicate in these nonverbal ways in the workplace (Nonverbal Communication with Workplace Interactions, n.d.). “About 65 to 75 percent of all communication is nonverbal in nature,” says Susanne Jones, associate professor of communication studies at the University of Minnesota (Nonverbal Communication with Workplace Interactions, n.d.). With clients, the key to good nonverbal communication is observing what the client needs and wants. Also, it is important to remember that in the U.S. politeness and friendliness are key behaviors in a business interaction. It is the businessperson’s job to pick up on nonverbal cues and facial expressions, or note when someone is increasing physical distance or using blocking gestures. Employers are satisfied when you can perceive what they want by their unsaid communication, such as posture, tone of voice, voice speed or body position. Cultural differences in a nonverbal behavior are common sources of misunderstanding and conflict in the workplace. For instance many westerners like to make eye contact, interpreting it as an indication of interest and honesty, and friendliness through relaxed body language. If these behaviors do not happen, it can be interpreted as shiftiness, coldness, or disinterest. In some cultures, averted eyes and non-demonstrable behaviors are sign of courtesy and respect. Being aware of these nuances will help you to reduce negative impressions intercultural communications in the workplace. Starting a new career at a company something can have it good and bad effects on you. It is good to set goals that will help motivate your success, and also learn steps on handle new job stress and overall life stress. It important to learn that not all stress is bad stress but to stay in good health and that no stress is worth you health. Learn how to have good communication nonverbal and how to be diverse with your new careers.

REFERENCES Hellriegel, D., & Slocum, J. W., Jr. (2011). Organizational behavior: 2011 custom edition (13th ed.). Mason, OH: South-Western Cengage Learning.

Internal Revenue Service (2012). www.irs.gov

Cultural Communication Barriers in the Workplace. (n.d., n.d. n.d.). Retrieved from http://smallbusiness.chron.com.

Goal Setting as a Motivation Tool in the Workplace. (n.d., n.d. n.d.). Retrieved from www.ehow.com.

How to Deal with New Job Stress. (n.d., n.d. n.d.). Retrieved from www.streetarticles.com.

How to Reduce and Manage Workplace and Job Stress. (n.d., n.d. n.d.). Retrieved from http://helpguide.org.

Non-Verbal Communication Modes. (n.d., n.d. n.d.). Retrieved from http:// www.andrews.edu.

Nonverbal Communication with Workplace Interactions. (n.d., n.d. n.d.). Retrieved from http://smallbusiness.chron.com.

Understanding Common Cultural Barriers. (n.d., n.d. n.d.). Retrieved from http://www/eeo.nsw.gov.au.

What Is Stress? How to Deal With Stress. (2009, April 11). Retrieved from http:// medicalnewstoday.com.

Similar Documents

Premium Essay

Motivation, Stress and Communication

...Motivation, Stress, and Communication Chantey Strayer University BUS520 June 12, 2012 DR. Edward Olanrewaju Abstract In the paper discussed will be a description of a chosen position with a desired company. Described will be ways that goal setting could be used to motivate performance after filling a position. In the paper analyzed will be the reactions to situations and discussed will be the steps that can be taken to manage the stress associated with the new position. Presented will be how to address nonverbal and cultural barriers to communication. The company researched will be Lincoln Financial Group which is a diversified financial services organization with a strong focus on four core business areas- life insurance, annuities, defined contribution, and group protection; and three distribution platforms- wholesales, retail, and worksite. Create a brief job description for a position within the company you research that you would like to fill. The brief job descripition I have put together is as follows: HR generalist will partner with the Group Protection business function and develop and execution of HR strategies to support business goals and objective. Some of the HR focus and initiatives for this role will include HR organizational development, policies / processes, talent Primary Responsibilities include (Lincoln Financial Group , n.d.): * Provide HR support and guidance to Group Protection clients. * Implement organizational development......

Words: 1421 - Pages: 6

Free Essay

Motivation, Stress and Communications

...Motivation, Stress and Communication Sebena Foust Dr. Kimberly Carter Organizational Behavior February 17, 2013 Job Title: Director of Human Resources, Central Region Job Description: Create and maintain an effective approach to recruiting and selection throughout the region. Support Central Region managers in proper hiring and orientation of new employees. Work with managers to retain and develop employees through effective performance planning and review, supported by appropriate training and development and appropriate Employee Relations (ER) support. Support managers in making appropriate promotion and transition decisions, in order to help assure the right person is in the right job. Manage regional HR staff to fulfill their responsibilities and develop professionally. Work as full member of the regional senior team to fulfill the business goals. Key Responsibilities: * Help managers identify personnel needs and create job descriptions for those needs. * Help managers select most appropriate candidates, based on interviews and experience. Support managers in creating clear performance agreements with new employees. * Work with managers and facilities to assure that new employees have all essential tools and resources when they begin work. * Support managers to make effective use of the performance review process. * Establish a system for employees to get needed training and or/coaching. * Support managers......

Words: 1631 - Pages: 7

Premium Essay

Motivation, Stress, and Communication

...Job Description Position: The Sales Representative position provides support to the sales and marketing functions in the Marketing Department by assuming direct responsibility for collection of data necessary for the preparation of various company forms required for the installation of new electric facilities and providing outbound telephone support for marketing campaigns such as market research, sales, event notification, and customer studies. The Sales Representative position includes the successful processing of applications for electric service for residential and small commercial projects in accordance with Peco Energy policies, procedures and accurate Tariff interpretation and application. Responsibilities include: performing outbound calls for the Marketing campaigns in order to solicit new customers, gather market research, gain participation in special programs and notify customers of special events. The Sales Representative must collect data necessary for the preparation of various company forms required for the installation of new electric facilities and perform data input using software as determined by the company. The Sales Representative is the single point of contact that coordinates the business process between the customer and the various internal departments of Peco Energy-in a professional and competent manner. In addition they answer all questions regarding the installation of electric service. The representative must respond to inquiries and......

Words: 2208 - Pages: 9

Premium Essay

Motivation Stress and Communication

...Motivation, Stress & Communication Leadership & Organizational Behavior Browder CoateS August 12, 2012 To find the right job for you, you'll need to figure out what type of person you are, and what your interests are. For many jobs available, you will need the proper training or education. However, a lot of jobs do offer on the job training, which would enable you to apply for that particular field. Try to match your personality, interests, knowledge, and age, with a position suitable for you. Where you work can be just as important as what you’ll do there, in terms of determining whether a job is right for you. The Company that I would choose to work for is Redstone Arsenal, which is a United States Army base. Originally a chemical weapons manufacturing facility for World War II, the Arsenal became the focal point of the Army’s rocket and space projects, including development of the first U.S. ballistic missiles and space launch vehicles in 1950s. Huntsville Arsenal was established in 1941 to create a second chemical weapons plant in addition to the one in Edgewood, Maryland. The military installation was originally composed of three separate entities: The Huntsville Arsenal and the Huntsville Depot, which were operated under the auspices of the Chemical Warfare Service, and the Redstone Ordnance Plant, operated by the Army Ordnance Department. The name Redstone drew on region’s red rocks and soil. The ordnance plant was renamed Redstone Arsenal in......

Words: 1745 - Pages: 7

Premium Essay

Motivation, Stress and Communication

...Motivation, Stress and Communication Dr. Gail Ferreira BUS 520- Leadership and Organizational Behavior May 13, 2012 Introduction A job description is a written statement of what the worker actually does, how he or she does it, and what the job’s working conditions are. Most job descriptions contain sections that cover the following: 1. Job Identification 2. Job summary 3. Responsibilities and duties 4. Relationship 5. Standards of Performance The job identification section contains several types of information. The job title specifies the name of the job such as supervisor of data processing operations, marketing manager, or inventory clerk. The job summary describes the general nature of the job, and includes only its major functions or activities. The responsibilities and duties list the job’s major responsibilities and duties. The relationships statement shows the job holder’s relationship with others inside and outside the organization. Some job descriptions contain standards of performance section. This lists the standards the employee is expected to achieve under each of the job description’s main duties and responsibilities. This paper will address the following topics: * A brief job description for a position within the company I researched that I would like to fill. * Discuss ways that goal setting could be used to motivate my performance after I fill the position * Analyze my reactions to stressful situations and......

Words: 1603 - Pages: 7

Free Essay

Motivation, Stress, and Communication

...MOTIVATION, STRESS, AND COMMUNICATION LaTonya Woodrow Professor Thomas Schaefer BUS5200 August 12, 2012 As a kid, I remember wanting to be lawyer. I used to defend any kid that was being picked on in the neighborhood or if an argument breakout I was that kid that tried to resolve the issue. I couldn’t even tell you why I did. I remember my mom always telling me to be a lawyer while I grew up. Although, I followed in her footsteps and became a nurse deep down I wanted to be that lawyer. Now, one day I’m hoping it becomes a reality. The other day, a friend asked me why I wanted to be a lawyer, and I was a bit surprised by the question. I never really even asked myself that question. Why do I want to be lawyer? What kind of law should I practice? Talking to individuals in the field, it seems to be a process of give and take. The private sector, although lucrative, is time consuming. If I want to go that route, I will have a six figure salary and live well, but I doubt I would have time to enjoy it my first ten years. With first year associates needing to acquire anywhere from 1800-2100 billable hours a year, you’re looking at a 60-80 hour workweek. However,...

Words: 1738 - Pages: 7

Premium Essay

Motivation Stress and Communication

...| Motivation, Stress, and Communication Assignment 3 | Organizational Behavior-Business 520 | Samantha Dowdy | Dr. Donald DeMoulin | 5/13/2012 | State of Tennessee Department of Intellectual Disabilities Job Description Regional Program Manager Profile Source: Management Professional-Director of Program Operations Reports To: Executive Director Classification: Salaried-Exempt Department: Administration KEY ROLES (Essential Job Responsibilities): Oversees operations and programs with primary concern for services, program development, and implementation of policies and procedures developed by the DIDD Central Office; which are designed to ensure that there is consistent application of services and supports across the State of Tennessee. Monitor of Intermediate Care Facilities (ICF/MR), Supportive Living, and Residential and Day Services Facilities throughout the state. Monitor of Evaluations and Surveying. Supervision of assigned staff. WORK ENVIROMENT: Work is performed in an office setting with frequent interruptions. Requires excellent verbal and written communication skills. Ability to handle multiple tasks simultaneously. Ability to provide effective supervision of assigned staff. Ability to make sound judgments. Occasional travel required across the region. ESSENTIAL JOB FUNCTIONS: 1. Oversees the implementation of services and supports provided by DIDD. 2. Monitor of surveys, guidelines and assessments throughout facilities in the state...

Words: 2136 - Pages: 9

Premium Essay

Motivation, Stress and Communication

...WEEK SIX (6) ASSIGNMENT TITLE : MOTIVATION, STRESS AND COMMUNICATION. PROFESSOR : LAURA POLUKA COURSE TITLE : BUS 520 – LEADERSHIP AND ORGANIZATIONAL BEHAVIOR DATE : DECEMBER 05, 2012. 1. Create a brief job description for a position within the company you research that you would like to fill. PepsiCo is a company of my choice. Brand Pepsi is part of a portfolio of beverage brands that includes carbonated soft drinks, juices and juice drinks, ready-to-drink teas and coffee drinks, isotonic sports drinks, bottled water and enhanced water. Pepsi is a company full of strong and talented leadership, and it’s widely known for its family friendly work environment and senior leadership’s support for work life balance. This company is divided into four major sectors of the PepsiCo family: PepsiCo Americas Beverages, PepsiCo Americas Foods, PepsiCo Europe, PepsiCo Middle East and Africa. Pepsi Beverages Company (PBC) is PepsiCo's beverage manufacturing, sales and distribution operating unit in the United States, Canada and Mexico. Pepsi Beverages Company handles approximately 75 percent of PepsiCo's North America beverage volume, and produces some of the world's most widely recognized beverage brands like Pepsi, Mountain Dew, Sierra Mist, Gatorade, Lipton, and Amp Energy. Having worked as a Human Resource assistant in a busy organization has enabled me gain enormous experience in the Human Resource Management field, and moving to the next level is my goal. I would love......

Words: 2059 - Pages: 9

Premium Essay

Motivation, Stress and Communication

...Assignment #3 Motivation, Stress, and Communication BUS 520 Leadership and Organizational Behavior Motivation, Stress and Communication This paper outlines a position within a company, and the job you would like to fill. It will discuss ways that you will use goal-setting methods to motivate your performance on the job. In addition, it will analyze your reactions to stressful situations and discuss the steps you could take to manage the stress associated with your position. Finally, the paper will discuss the essential strategies that can be used to deal with nonverbal and cultural barriers, to communication within the job (Hellriegel & Slocum, 2011). The company that I would be interested in working for is Starbucks, and the position that interests me is of Senior Vice President of Business and Training operations. Starbucks is a type of business that falls under the specialty eating industry and provides regular and decaffeinated coffee beverages, Italian-style espresso beverages, cold blended beverages, iced shaken refreshment beverages, premium teas, packaged roasted whole bean coffees, and soluble coffees. Starbucks stores also offer various fresh food items, including pastries, prepared breakfast and lunch sandwiches, oatmeal, and salads, as well as juices and bottled water (Symon, 2011). Today it operates 6,705 company operated stores and 4,082 licensed stores in the United States; and 2,326 company operated stores and 3,890 licensed......

Words: 2578 - Pages: 11

Premium Essay

Motivation, Stress and Communication

...terminal. Hours are 8:30AM - 5:30 PM, Monday - Friday. Requirements: Minimum high school diploma - a 4 year degree is preferred. Candidate must possess a high level of self-control, self-confidence, patience as well as good mathematical and communication skills. Candidate must complete the Credit Union's basic module program within 24 months of hire date as a condition of employment. Credit and criminal background check will be performed.”(State Employees Credit Union 2012). “A credit union is a cooperative financial institution owned by, and operated for, the benefit of its member-owners. These members share a common bond—in our case, state and public school employees and their family members. Credit unions are not-for-profit organizations that allow a group of individuals to pool their money, lend it to one another at fair rates of interest, earn reasonable rates of return on their deposits and receive other financial services at low costs. All this is done with the focus squarely on improving the economic and social condition of the member-owner (https://www.ncsecu.org/AboutSECU/WhatisSECU.html 2012). Individuals goals are have an impact on one’s performance. Researchers have found that allowing individuals to set their goals enhances motivation and self-regulation; perhaps self-set goals produce higher goal commitment (Schunk, 1995). According to chapter Hellriegal/Slocum ‘For some employees, having too much work to do and not enough time or resources to do it is a......

Words: 1280 - Pages: 6

Premium Essay

Motivation, Stress and Communication 1

...Create a brief job description for a position within the company you research that you would like to fill. The company I researched and would like to work for is Coca Cola. Coca Cola is an American multinational beverage corporation and manufacturer, retailer and marketer of non–alcoholic beverage concentrates and syrups. The company offers more than 500 brands, primarily sparkling beverages but also a variety of still beverages such as water, ready to drink teas and fruit juices in over 200 countries or territories. Outside the United States, it also sells concentrates for fountain beverages to its bottling partners and in the United States it manufactures fountain syrups and sells them to fountain retailers, such as restaurants and convenience stores who use the fountain syrups to produce beverages for immediate consumption. The company is headquartered in Atlanta, Georgia. The position I would like to fill is District Sales Manager and it is described below. The District Sales Manager leads the execution of sales initiatives. • The District Sales Manager will have full responsibility for sales execution in all local, regional and national assigned accounts • Responsible for the execution of all sales priorities and initiatives • Understand P&L and manage budgets • Responsible for identifying and developing core talent, including stewardship of the People Development Forum at the Account Manager level. • Coach and develop the team of direct reports while ensuring......

Words: 2480 - Pages: 10

Free Essay

Assignment 3: Motivation, Stress, and Communication

...Assignment 3: Motivation, Stress, and Communication Audrey M. Wells Dr. Christopher Hase BUS 520- Leadership and Organizational Behavior Strayer University May 13, 2012 1. Create a brief job description for a position within the company you research that you would like to fill. Unilever USA is a hugely successful business, which provides product brands and services throughout the world. Currently, products are widely sold all over the world, with billions of consumers using Unilever products daily. Unilever’s many brands fall into 4 major categories: Personal Care Products, Home Care Products, Foods, and Refreshments. Personal Care Products, specifically, Multi-Cultural Hair Care Product Brands is the division that I have worked in for the last 29 years. Having experienced major success in Sales, Education, Marketing, and Consulting via Trade Shows, Seminars, Road Shows, Presentations, and Internet Website Expert (Ask the Expert), moving to the next level is my goal. I would love to fill the position of Sales Manager, Domestic and Canadian Sales, OTC Channel. The Sales Manager, Domestic and Canadian Sales, OTC Channel will contribute to the growth of sales and profits by effectively coordinating and managing the movement of Unilever’s Multi-Cultural Hair Care Brands through OTC Distributors and Retailers to consumers and salon operators. Essential duties are: * Consult with Senior Management and identify ongoing goals and objectives ...

Words: 1417 - Pages: 6

Premium Essay

Women and Gender Studies

...seeks to apply the concepts of Motivation, Stress and Communication to real life processes through creation of a Job posting for a desired job. The job posting will be analyzed and interpreted to see how motivation, Stress and Communication can impact an employees self-efficacy as well as desire to try. Motivation can be influenced by Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject or to make an effort to attain a goal. “Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need, (2) incentive or reward value of the goal, and (3) expectation of the individual and of his or her peers. These factors are the reasons one has for behaving a certain way”. Motivation comes in many forms but it is necessary for the completion of many tasks within a job or the process of applying for the job. “Stress is mental, physical, or social, force or pressure that put real or perceived demand on the body, emotions, mind, or spirit, and which (when it exceeds the stress-handling capacity of the individual) lead to a breakdown”. Stress can interfere with the way an individual function on day-to-day bases. It can also cloud ones judgment making it hard for them to make simple decisions. Stress is one of the main factors that can meet an individual from functioning at their maximum ability. “In business, Communication it is a key function......

Words: 1992 - Pages: 8

Premium Essay

Regency Grand Hotel Case Study

...John Becker a man with a good history in organisational management became the General Manager. Becker introduced an empowerment strategy as an aspect that would increase employee motivation and satisfaction. The practice reduced the bureaucratic governance that was embedded in the past management. The employees were now able to get involved in decision making, creativity, and innovation. Interaction with top management was also encouraged. Becker's policy however did not improve the performance of the organisation, he spent a great deal of time solving employee problems, there was an increase in the number of complaints by customers and an increase in mistakes made by the employees. The performance of the organisation therefore deteriorated. Symptoms & Causes of Deterioration of Performance: Symptoms & Causes of Deterioration of Performance, Cultural factors, Communication factors, Staff performance: 1. Personality and organisational fit 2. Job design and role ambiguity 3. Espoused and enacted values Power hierarchy & decision making process 4. Stress 5. absenteeism, 6. high staff turnover and 7. Job satisfaction Major issues in the case: Major issues in the case Organisational change inadequately managed. • Following this, Becker did not employ a communication strategy that supported the dissimilarity between management and employees and their different cultures. • Unclear decision making process and power hierarchy within......

Words: 2896 - Pages: 12

Premium Essay

Changing How to Store Information. Synopsis

...the work environment and generated issues that would impact the employees of the IT Department. After the abrupt dismissal the remaining employees began to exhibit unprofessional behaviors such as socializing, taking longer breaks, tardiness, and missing departmental meetings. They began to physically and psychologically withdraw from the company becoming disengaged with the department revealing their true issue, stress and job satisfaction. B. Framework for case analysis: Workplace stress is common in today’s uncertain jobs market; however, an abundance of stress can interfere with employee’s productivity and impact their physical and emotional health (Segal, Smith, & Robinson, 2013). Studies show that employees who have high stress levels tend to underperform and cannot work to their full potential, which in turn cause companies to lose profits. Employees who underperform during their job tend to have low job satisfaction. Studies have shown that workplace stress can be directly linked to job satisfaction; although, most researchers find that workplace stress is viewed as a predecessor of job satisfaction (Mansoor, Fida, Nasir, & Ahmad, 2011). Job dissatisfaction can be linked to the organizational structure of a company, lack...

Words: 2358 - Pages: 10