In the case, a man who goes by the name Moto is sent to Chicago to do business. Here his “responsibility was to hire a contracting company and check on the pricing details.” He works for an auto parts supplier, KKD, who had been researching American contracting companies for the past year and a half. They decided to use Allmack due to it having the best track record. Moto went to meet with a man who worked for the company and was shocked by his rudeness and unprofessional manner. He wasn’t prepared for this and had no idea what to think of it. Also, he was not so used to moving so quickly and rushing around. In America, people are very fast passed and try to get things done as quickly as possible. He presented Mr. Crowell with a gift and he just stated that his daughter would love it. When Crowell said this, Moto should have gone in to a discussion explaining what the dolls meant and the importance of them. This way he could have shown Crowell the value in the gift he was giving him and he would have taken back the comment about his daughter loving them. Throughout the case there are many differences that Moto is shocked by. One of these is the fact that he is used to being called by his last name. He was surprised when Crowell asked for his first name and began calling him by that instead. Also, he wanted proof that the Allmack group was actually as good as they say they are. He asked for records and one of the workers got offended and was wondering why he did not trust them. Here trust plays a major role in the way people do business. Another thing is that he is not used to encountering rudeness within the work environment. For example, while talking to a partner from Allmack he encountered a situation where they were at a bar and he was not paying attention to Moto and focusing on a blonde girl sitting at the end of the bar. He realized that after taking time to get to know one another, over an activity outside of the work environment, that this employee of Allmack was very unhappy with his job and this helped to build more of a bond between the two. By the end of his work, Moto realized again that “the Japanese stereotype of the lazy American was false.”