Free Essay

Motorola Case Analysis

In:

Submitted By ravina10008
Words 791
Pages 4
Training and Development

Ravina Kuttikar

Roll No.: 1331

Department of Management Studies

Goa University

Employee Training and
Development at Motorola

Summary: * Motorola was founded in 1928 when the Galvin brothers, Paul and Joseph, set up the Galvin Manufacturing Corporation, in Chicago, Illinois, USA. * Its first product was a "battery eliminator," which allowed the consumers to operate radios directly using household current instead of batteries. * After the continuous invention in 1986, Motorola invented the Six Sigma quality improvement process. * It became a global standard.

What is training? * Training is the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies.

Evolution or growth of training function * For nearly eight decades, (Motorola) has been recognized as one of the best providers of training to its employees in the world. * Motorola began training its employees' right in 1928, the year of its inception, on the factory floor as purely technical product training. * Training, at that time, just meant teaching new recruits how to handle the manufacturing equipment to perform various predetermined tasks assigned to them.

Process of training a. Organizational Objectives and Strategies :
The first step in the training process is an organization in the assessment of its objectives and strategies. b. Needs Assessment :
Needs assessment diagnoses present problems and future challenge to be met through training and development. c. Training and Development Objectives :
Once training needs are assessed, training and development goals must be established. d. Conducting Training Activities : At the job itself. On site but not the job for example in a training room in the company. Off site such as a university, college classroom hotel, etc.

e. Designing training and development program :
Who are the trainees? Who are the trainers? What methods and techniques? What is the level of training? What are the principles of learning? Where to conduct the program? f. Implementation of the training programme : Deciding the location and organizing training and other facilities. Scheduling the training programme. Conducting the programme. Monitoring the progress of the trainees.

g. Evaluation of the Results :
The last stage in the training and development process is the evaluation of the results. Since huge sums of money are spent on training and development, how far the programme has been useful must be judge/determined. Evaluation helps determine the results of the training and development programme. * Motorola University's classroom training and e-learning courses: These focus on job functions as well as leadership, management and compliance. * External institutions, seminars and conferences: Employees use external programs to supplement internal training. * Technology-based learning resources: Content for resources such as podcasts and knowledge-sharing communities is generated internally by subject matter experts or by the user and reviewed by subject matter experts.
Benefits of training * As the business world is continuously changing, organisations will need to provide their employees with training throughout their careers. If they choose not to provide continuous training they will find it difficult to stay ahead of the competition. * The other benefit of training is that it will keep your employees motivated. New skills and knowledge can help to reduce boredom. It also demonstrates to the employee that they are valuable enough for the employer to invest in them and their development. * Training can be used to create positive attitudes through clarifying the behaviours and attitudes that are expected from the employee. * Training can be cost effective, as it is cheaper to train existing employees compared to recruiting new employee with the skills you need. * Training can save the organisation money if the training helps the employee to become more efficient.

* Benefits of innovative training at motorola university * Helped employees to achieve a certain level of expertise. * In a decade since 1987 Motorola reduced cost by US$ 10bn. * Productivity measured by sales per employee increased 139 percent. * The company was getting a return of US$30 in three years for every dollar spent on training.

The need for planning for training function * Whether the training and development function and the HR function are tightly integrated or more loosely linked, both at the centre and in local units * Whether the training function operates as a single centralised service reaching out to the business or as a devolved function, embedded in the business * How strongly key business functions control the content and delivery of development activities for their people across internal business boundaries * The degree of ownership which line managers take over plans for the training of their staff and training spend * How far and how fast the organisation is shifting from the provision of courses to other learning methods of a more tailored and experiential kind (such as projects, secondments, coaching and mentoring, team development and OD).

Similar Documents

Premium Essay

Ob, Arctic Minings Consultants, Case Study

...ARCTIC MINING CONSULTANTS Case Synopsis Arctic Mining Consultants is a mining company that deals with mineral exploration. In this case study, the project given is staking 15 claims in Eagle Lake, Alaska. The project Manager was Tom Parker, who has a wide experience and specialized knowledge in all nontechnical aspects of mineral exploration. He is a geological field technician and field coordinator for Arctic Mining Consultants. He assigned his previous field assistants John Talbot, Greg Boyce and Brian Millar to help him complete the project. The job required them to stake at least 7 lengths each day in order to be completed on time. However, the whole team has became very tense and agitated, especially Tom Parker, as the deadline was just around the corner and there’s still many to be finished within the limited time. The problem became worse with the way Tom managed and treated his team. The only motivation to the team was the $300 bonuses promised by the company when the job is done on time, otherwise, they might wished to give up already. This happened because working as a field assistant and in long-working hours only giving them low wages, which is considered unreasonable compared to what they have to do. During the eight hard days, everything had actually proved the strengths and weaknesses of each of the team members, including Tom. Case analysis symptoms 1) What symptom(s) exist in this case to suggest that something has gone wrong? The symptom(s) to suggest...

Words: 2346 - Pages: 10

Premium Essay

Imp Case Analysis

...1. Would a TNA be needed in this situation? Why or why not? If yes, who would you want to talk to? Training Needs Analysis is a formal process required for the purpose of identifying the training gap that is in existence and its related training need. Considering the IMP case analysis, training needs analysis is required since there are different sectors within the organization which require an individual to possess the necessary skills to perform the expected work within that department. In addition, training is also offered to people working within the ‘different sectors’ in that organization despite the fact that equality is not displayed while offering that form of training. Talking to the HR manager at North America International Airport’s about training needs analysis is a good idea since the HR manager is the one with the authority over the individual’s directly concerned with training such as Mr. Pettipas. 2. Based on the case as presented above, what KSAs need to be trained? From the case analysis at IMP, it is evident that there are several knowledge, skills and abilities that have to be addressed during training to all the employees within those departments. Leadership skills need to be addressed since the HR was not able to assist Ms. Dillman in her case which portrayed that he lacked the leadership skills. Technician skills required for the metal sheet shop needs to be trained since Ms. Dillman lacked knowledge on the requirement of a metal sheet shop technician...

Words: 733 - Pages: 3

Premium Essay

Craddock Cup

...✓ Materials Needed Performance Measurement & Control Systems for Implementing Strategy: Text and Cases, by Simons, Robert. Prentice Hall, ISBN #0-13-234006-2 Cases in Management Accounting & Control Systems 4th Edition, by Allen, Brownlee, Haskins and Lynch, Pearson-Prentice Hall, ISBN #0-13-570425-1 Freakonomics: A Rouge Economist Explores the Hidden Side of Everything, by Steven D. Levitt and Stephen J. Dubner, Harper Collins, ISBN#0-06-073132-X ✓ University Communication with Students All email communication from the University is sent to the student’s wsu.edu address. Please be sure that you have set up the link to forward your personal email address (aol, hotmail, etc.) or you will miss announcements and information that is very important to you. This is the email I use to contact you regarding class matters. If you change your email address, be sure to update again. ✓ Catalog Course Description with Prerequisitites 3credits: Managerial evaluation of budgeting, cost accounting, and financial analysis techniques; their utilization in control of operations. (pre-requisite acctg 550 or equivalent). Please note that pre-requisites are strictly enforced and that students will be disenrolled if they do not have course pre-requisites). ✓ Instructor Course Objectives Knowledge and Skill Expectations: Students should have the knowledge and skill level to record economic events, read and analyze financial information through the topic areas covered...

Words: 3504 - Pages: 15

Free Essay

Ritz-Carlton Case

...Title Page Course – MKTG 6300 Fall 2007 Service Marketing Student Name: Maria E. Kobayashi Individual Case Analysis Individual Case Summary: Ritz – Carlton Hotels 1. Key issues Ritz – Carlton (RC) wants to be perceived as the premier luxury hotel, with differentiated and personalized service, high levels of guest retention and guest recovery rates, and low levels of service defect incidence. The group wants to achieve this goal by optimizing the balance between human relationships and the systems. Nevertheless, the systems and databases RC had in place at the time of the case do not deliver the level of information needed to reach their objective. Moreover, they do not allow for smooth interaction with the RC team, who are able to gather highly valuable information regarding customers’ preferences, dislikes, or potential problems experimented by the guests. 2. Recommendations First of all, the Encore system should be modified to include real-time updating of customers’ preferences and of potential problems the guests might have experimented during their stay. This should be standardized across all RC properties. Guest categorization should also be standardized and input into the system. This system should be available in a user-friendly way to any member of the RC staff in convenient locations. It should also include a common defect reporting module with the functionality to cross data between different locations. After all these processes...

Words: 382 - Pages: 2

Free Essay

Moto Case Analysis

...In the case, a man who goes by the name Moto is sent to Chicago to do business. Here his “responsibility was to hire a contracting company and check on the pricing details.” He works for an auto parts supplier, KKD, who had been researching American contracting companies for the past year and a half. They decided to use Allmack due to it having the best track record. Moto went to meet with a man who worked for the company and was shocked by his rudeness and unprofessional manner. He wasn’t prepared for this and had no idea what to think of it. Also, he was not so used to moving so quickly and rushing around. In America, people are very fast passed and try to get things done as quickly as possible. He presented Mr. Crowell with a gift and he just stated that his daughter would love it. When Crowell said this, Moto should have gone in to a discussion explaining what the dolls meant and the importance of them. This way he could have shown Crowell the value in the gift he was giving him and he would have taken back the comment about his daughter loving them. Throughout the case there are many differences that Moto is shocked by. One of these is the fact that he is used to being called by his last name. He was surprised when Crowell asked for his first name and began calling him by that instead. Also, he wanted proof that the Allmack group was actually as good as they say they are. He asked for records and one of the workers got offended and was wondering why he did not trust them...

Words: 415 - Pages: 2

Free Essay

469362181

...to time to write a good CAR. So, once you “get” the Big Picture of the Case, and recognize the major analysis elements (focal system(s), main problem/Alternatives, etc.): o focus on analyzing those Alternatives and coming up with some significant Findings, and especially Recommendations. o As your analysis results “solidify,” focus more and more on Writing a Good CAR and submitting by the Due Date! • Cases can contain more than 1 major “track” for their analysis, allowing for alternative versions of a CAR. So, do NOT simply imitate this Example CAR blindly for its “specific content.” Worse, DO NOT simply copy any of its parts. • Instead, use this Example CAR by way of “Reverse Engineering:” See how its contents arise logically if our Case Analysis Method (Guide) is applied to the Case. This will help you understand how our analysis method works! Then, use the same general analysis method (actually, the Approach) on the Case assigned for your CAR. • Don’t just imitate the pattern of alternative found here! Analyse and find out what alternatives make most sense in the particular Case you are working on. • No Case contains ALL the facts you want to know for its analysis. So, when analyzing Cases, be pragmatic! Do not worry about any facts beyond the Case (unless specifically instructed). Instead, conduct the “best possible” analysis using available Case-facts. • Leave Enough Time to Write a GOOD REPORT based on your...

Words: 1972 - Pages: 8

Free Essay

Power and Influece

...discussing “case” materials in light of theoretical arguments advanced in “readings.” Case materials include standard Harvard Business School cases, book chapters about individuals (Robert Moses and Henry Kissinger), corporations (e.g., Lehman Brothers and Time Warner), and industries (e.g., the auto industry), and in-class videos (e.g., a “Bill Moyer’s Journal” segment on David Rockefeller). COURSE REQUIREMENTS Final course grades will be based on student performance on three written assignments and on student participation in class discussions. Written Assignments. Each student will be expected to submit two individual case analyses that indicate what the student learned from reading and discussing the case in question. The case analyses should be one single spaced typewritten page long and should be submitted the week after the case that they address is discussed in class. Individual case analyses will be graded on a scale from 1-3 and together will comprise 10% of a student’s final grade. Each student should also form a group with three to four other students to complete a case study of a real organization. The research for this case study can be carried out using primary sources (e.g., participation observation and/or interviews) or secondary sources (e.g., books, articles, or prepared cases about a target organization). Thus, group members need not have worked in an organization to use it as the subject of their final case analysis. Other case analysis topics...

Words: 1326 - Pages: 6

Free Essay

Ase Analysis Research – Striving for Best Academic Practice

...ZhiQing | Student ID No.: | 22012511 | Unit Code & Name: | MNG91002 | Campus: | MDIS | Tutor’s Name: | Frankie-Lim | Assignment No: | 1 | Assignment Title: | Case Analysis Research – Striving for Best Academic Practice | Word Count: | 1193 | Due Date: | 21 Apr 2014 | Date submitted: | 20 Apr 2014 | Declaration: I declare that this assignment is my own original work and has not been submitted for assessment elsewhere. I acknowledge and irrevocably agree that the assessor of this assignment may, for the purpose of assessing this assignment: * Reproduce this assignment and provide a copy to another member of faculty for review and comment, including whether the work is an original work; and/or * Provide a copy of this assignment to a plagiarism checking service for review so that it may determine whether the assignment is an original work. The checking service may retain a copy of the assignment on its database for the purpose of future plagiarism checking. I have read and understand the Rules relating to Awards (Rule 3.17) as contained in the University Handbook. I understand the penalties that apply for plagiarism and agree to be bound by these rules. CHEN ZHIQING 20 Apr 2014 Signature (please type) Date Tutor's comments: Paper Title: Case Analysis Research –...

Words: 1822 - Pages: 8

Premium Essay

Northco Case

...Northco Case Analysis Johannes Röder, 154BB14B 1. How should Michaels think about the costs of over and under-stocking? Identify the elements of over and under-stocking cost in this case. These two cost factors result from the lack of the ability to match supply with demand. The costs of overstocking depict the cost per unit that arise if actual demand is lower than the expected one. In this particular case the elements of overstocking are the orders of customers in advance without payment, the obsolescence of the goods owing to seasonally and frequently changing trends, the large number of variants and variety in fabrics as well as the requirement to order in considerable quantities. The costs of understocking show the loss of profit per unit if actual demand is higher than the quantity ordered. The components of understocking are the significant variation and the high uncertainty in demand, which lead to difficulties with the forecasts in the beginning of the season. Moreover, the fitting processes and managerial actions to avoid leftover inventory are influencing the understock. The shortcomings in delivery are substantially important in this special case, since the failure for one product could result in the loss of a whole account. With a relatively small customer base of 91 schools as well as the two largest clients representing 14 percent of the sales a loss of a customer would result in sharp decrease in profits. In addition, the defect of a...

Words: 546 - Pages: 3

Premium Essay

Hallington Case Study

...Connor Ferguson Admin 351 Jo-anne Goodpipe January 29, 2016 Full Case Analysis of Hallington Utilities Services Company Case Analysis: Case overview 1. Summary of the situation Hallington Utilities Services is first introduced as a utility that distributes electrical power to customers in the municipality of Hallington. In the mid-1990s, the Ontario government decided it should move to deregulate the electrical power market because residents and businesses in Ontario were drastically overpaying for services and were considered the third-highest electricity generation rates in Canada, with no choice of suppliers. HUS was reorganized. It now responded to a Board of Directors. This Board adopted the vision: Excellence in customer service with competitive electricity rates and knowledge of power that is 1st class, which meant focus, was now going to be mainly on providing second to none customer service in attempt to please the public. After this shift there became the growing concern that HUS would face major restructuring and reorientation challenges Hallington employees were beginning to be concerned about their future within the organization. With this growing uncertainty, employee’s morale can be greatly affected. After this introduction about what HUS was and the new regulations facing the company, the case shifts focus on to the human resource specialist, Marion Forbes. Forbes starts by meeting with CEO J. Swatridge. He highlighted three major concerns that have...

Words: 3681 - Pages: 15

Free Essay

Manager

...handle the numbers in case analyses. It contains hints and tips to guide such analyses, and it is intended for all functional areas of business analysis. The hints and tips range from the conceptual to the practical, from the complex to the blatantly obvious. The note's underlying philosophy is that, in case analysis, it is not true that there are people who are good at numbers and people who are bad at numbers. Ability to do numbers is not innate; it's all a matter of approach. How you attack numbers is what counts. There are good numbers habits and bad numbers habits. This note has been written to help the reader develop good numbers habits. Part One: The Essentials • Take it slowly: more haste, less speed. • Never pick up your calculator until you know why you are doing a calculation— what you intend to do with the result, how you plan to interpret it. • Always seek a reaction to the calculation's result by asking questions such as: What does this mean? What does it imply? Am I surprised? Is it good, bad, or indifferent? • One useful trick is to guess at the answer before you perform the calculation. Then, when you do it, you can see whether you are surprised or not. If you are surprised, you have found something to think about. Is your intuition just off, or is the result sending you a message? Either way you benefit: you make progress with the case and/or you train your business intuition. • In the final analysis (pun intended), calculations...

Words: 2323 - Pages: 10

Premium Essay

Progressive Insurance Case Study

...Ateneo de Davao University School of Business and Governance Entrepreneurship Department Progressive Insurance: A Case Study Submitted to: Mr. Rey Navacilla Submitted by: John Paul Dela Vega Jose Antonio Kintanar Clarence Mitchell Sy Dayle Lois Tulang John Way Keith Medina Table of Contents I. Introduction…………………………………………………..…… II. Statement of the Problem…………………………………..…... III. Objectives of the Case Study………………………………..…. IV. Methodologies and Approaches…………………………….… V. Analysis of the Case a. Qualitative Tool: Fishbone Diagram………….…. b. Quantitative Tool: Decision Tree Analysis……. VI. Alternative Courses of Action (ACAs) c. Alternative Course 1……………………………..… d. Alternative Course 2……………………………….. e. Alternative Course 3……………………………..… VII. Significant Findings…………………………………………….. f. Positive Findings…………………………………… g. Negative Findings………………………………….. VIII. Recommendations…………………………………………….... IX. Conclusions……………………………………………………… I. Introduction Progressive Insurance, an automobile insurer company, which is based in Mayfield Village, Ohio. On the year of 1991 Progressive Insurance had approximately $1.3 Billion in their sales. When the year of 2006 came that $1.3 Billion in sales suddenly became $14.5 Billion. What did they do to make this figures increase so high? Nothing. For 15 years Progressive insurance just did little advertising...

Words: 2124 - Pages: 9

Premium Essay

Case Analyses

...Questions for Individual Case Analysis: Case 1: Thomas Green 1. What is your analysis of Thomas Green’s actions and job performance in his first five months? What mistakes has he made? 2. What actions, if any, would you recommend for Thomas Green to take? (Be sure to explain WHY these are the actions he should take.) Case 2: Advanced Laser 1. What are the major issues in this case? What should Elizabeth Ryan do? 2. Assuming that Elizabeth Ryan decides to speak with Gretchen Moore, how should Ryan prepare for the meeting with Gretchen Moore? Case 3: Lee & Li 1. Who are the parties affected by this embezzlement? What was the magnitude of the harm to these parties? 2. After being informed about the embezzlement, what actions should Lee and Li take to ensure the firm survives? Be sure to discuss the actions in order of priority. Explain. Case 4: Overhead Reduction Task Force 1(a). If you were Larry Williams, what would you seek to accomplish in your noon meeting with Georgia Dixon? How would you approach her to increase the likelihood that you would achieve your purposes? (b) What would you seek to accomplish in the initial meeting of your task force? What would you do or say in the first few minutes of the first task force meeting to get the task force off to a good start? Consider the following after reading the case: Larry Williams convinces Dixon to come to the first meeting of the task force to "launch" the team. At that meeting, she emphasized...

Words: 441 - Pages: 2

Premium Essay

Case Analysis - Zumwald Ag

...Case  Analysis  :  Zumwald  AG     Zumwald   AG   is   a   German   company   specialized   in   the   production   and   retail   of   medical  equipment.  In  August  2002,  the  launch  of  a  new  ultrasound  imaging  system,  X73,   triggered  a  transfer  pricing  dispute  between  two  of  its  six  divisions,  ISD  and  Heidelberg.  A   third  division,  ECD  is  indirectly  involved  because  it  usually  provides  some  components  to   Heidelberg.       The  origin  of  the  dispute  between  Heidelberg  and  ISD  is  the  choice  of  supplier  for   some   components   of   the   X73.   Zumwald   has   a   culture   of   being   highly   decentralized   :   it   is   organized   in   six   operating   divisions   and   partially   vertically   integrated   however   the   company  policy  is  to  let  division  managers  choose  their  suppliers  internally  or  externally.   Nonetheless,   in   the   case   of   the   X73,   the   division   manager   of   Heidelberg,   Paul   Halperin,   challenges   the   choice   made   by   ISD   managers   to   supply   themselves   externally   for   obvious   cost-­‐‑based  motivations.  The  managing  director  of  Zumwald,  Mr.  Rolf  Fettinger,  is  asked  to   help  settle  the  dispute.     The  situation  is  very  tricky  for  Mr.  Fettinger.  Indeed,  freedom  of  sourcing  has  been   the  policy  of  the  company  as  of  now  and  a  settlement  in  favor  of  Heidelberg  could  create  a   disturbing  precedent...

Words: 542 - Pages: 3

Free Essay

Case Study for Student Analysis

...A Case Analysis of Carl Robins By: Paul Van Berkum Comm/215 April 6, 2015 Instructor: Gary Tandy A Case Analysis of Carl Robins Introduction: Utilizing a case analysis of Carl Robins, the new campus recruiter for ABC, Inc., we are going to examine the processes in which new recruits will be selected, hired, and processed for orientation in a timely manner. From this analysis, we will develop new processes as we identify key issues, evaluate alternative solutions, and present possible solution to the issue. Background: Carl is charged with hiring and assuring that all recruits complete all necessary requirements and are ready to begin orientation on June 15th. This being Carl's first recruitment effort and having been at his new position for only six months, he will need to be well organized and efficient at scheduling conflicts in order to accomplish his goals. Carl will be coordinating the needs of the new recruits as well as the needs of the company with Monica Carrolls, the Operations Supervisor. Key Problems: Carl is off to a great start as he has already hired 15 new trainees, but already, there are several problems. Carl has hired more people than he is prepared to accommodate. Because there wasn't a specified number of new recruits required, he discovers that he doesn't have enough materials to complete the orientation as scheduled and he hasn't acquired a facility large enough to accommodate the large number of new recruits. Additionally, he discovers...

Words: 1091 - Pages: 5