...cascading information down to all levels. Absence and engagement with colleagues. Threats; New out of town shopping centre opening. Local competitors. Action Plan Sales; I would look at the local competitions trading hours, extending opening hours in the evening would encourage office workers & students to come in and shop in the evening. Can we offer home delivery with groceries? How feasible is this with the restriction on parking locally? I would look into moving food to go to a more prominent position within the store to increase the lunchtime sales from local offices. With the local college are we selling enough 'value' food. As sales are strong I would look at increasing space on Per Una & Womens. Possibly reducing space on GM, but pushing online ordering. This would increase the range of items available. Can we offer any incentives to pull customers into the café? Cost; Focus on GM damaged and soiled. Why is it so high? Is it due to handling in back of house? Are there any issues with damaged stock coming in from depot? Are we wasting items that could be reduced and sold? Investigate what is causing till shorts, are there any patterns or do colleagues need retraining? People; Within the first week I would hold a listening group for all colleagues. Listen to the feedback and then draw up a list of actions and make them available for all colleagues to see. Reassure colleagues that bullying of any kind...
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...supermarket chain in the world. This enabled Walmart to enter the UK market but also gave Asda access to the full range of expertise of the Walmart company. Walmart currently employs over 2 million colleagues worldwide in 27 countries. In the UK, Asda is one of the largest employers with over 175,000 colleagues working across its many formats. These include a variety of roles in its Superstores, Supermarkets, Home Office, Distribution, George and Asda Living. Asda continues to expand its operations in the UK and recently acquired a number of stores from Netto to increase the number of local Asda Supermarkets. Asda wants to be a trusted employer. Its success as a leading retailer is dependent on its trained and engaged colleagues providing excellent customer service. This case study demonstrates how Asda’s recruitment and selection processes, teamed with effective leadership and its colleague engagement strategies, are helping the company to achieve its mission. Asda’s philosophy is that if your people enjoy working with you, your customers will enjoy shopping with you. Consequently it aims for all colleagues to be passionately engaged in supporting each other in a safe family environment of trust and respect. Asda has won numerous awards that recognise its commitment to its colleagues including The Sunday Times Top 100 Best Companies to Work For, The Times Top 100 Graduate Employers and Stonewall...
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...chain in the world. This enabled Walmart to enter the UK market but also gave Asda access to the full range of expertise of the Walmart company. Walmart currently employs over 2 million colleagues worldwide in 27 countries. In the UK, Asda is one of the largest employers with over 175,000 colleagues working across its many formats. These include a variety of roles in its Superstores, Supermarkets, Home Office, Distribution, George and Asda Living. Asda continues to expand its operations in the UK and recently acquired a number of stores from Netto to increase the number of local Asda Supermarkets. Asda wants to be a trusted employer. Its success as a leading retailer is dependent on its trained and engaged colleagues providing excellent customer service. This case study demonstrates how Asda’s recruitment and selection processes, teamed with effective leadership and its colleague engagement strategies, are helping the company to achieve its mission. 1.2 Asda’s philosophy Asda’s philosophy is that if your people enjoy working with you, your customers will enjoy shopping with you. Consequently it aims for all colleagues to be passionately engaged in supporting each other in a safe family environment of trust and respect. Asda has won numerous awards that recognise its commitment to its colleagues including The Sunday Times Top 100 Best Companies to Work For, The Times Top 100 Graduate Employers and Stonewall Top 100...
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... * All about impressing shareholders b. Characteristics of fixed mindset leaders in business * Believe in human potential and development * Emphasis on teamwork * Nurture people * Take on feedbacks and ask questions * All about serving customers III. 3 Strategies That We Will Implement: c. Careful how we praise colleagues * If we praise the smartest idea, then it leads to fixed mindset. If we praise effort and right behavior, we are promoting growth mindset. d. Reward teamwork, not individual talents * Organization is about growth, not self-importance, so fill people with passion and a desire to get things done together. e. Provide corporate training * The growth mindset can be taught to managers. Provide workshop and training that deal with effective communication and mentoring. IV. 2 Concepts That We Want To Share With Our Colleagues: f. When bosses become controlling and abusive, they put everyone into a fixed mindset. Instead of learning, growing, and moving the company forward, everyone starts worrying about being judged. g. A recipe for success in business is taking on challenges, showing persistence, and admitting and correcting mistakes. V. 1 Key Implication for Our Future Leadership...
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...Introduction This report evaluates various aspects of customer care that the supermarket ASDA employs. I have chosen to base this report on ASDA as I have worked there for three years and have had plentiful experience is differing roles within the business. ASDA is Britain’s second largest supermarket by market share at 17.2% [1].behind Tesco, whom rests at 28.7%. Although ASDA is behind Tesco in terms of market share, it performs better in the Customer Satisfaction aspect. In 2013, ASDA had a customer satisfaction percentile of 53% whereas Tesco had a percentile of 45%. [2] ASDA employs roughly 165,000 employees throughout Britain and Ireland and serves over 18 million customers per week [3] As a result, customer care is a key-stone in ASDA’s core values, as its position as one of the market leaders in the retailing industry increases pressure to maintain that position. This report will be compromised of a detailed examination of the different aspects of customer care such as; their mission statement, their standards in care, role of feedback and any methods of improving care. Asda.com outlines this in more detail. Mission Statement A mission statement is a presentation of a company’s goals and values. Like any other business, ASDA needs a mission statement to show staff and customers what ASDA strives for, an objective to help to achieve. ASDA’s mission statement is; ‘To be Britain's best-value retailer exceeding customer needs always’ ASDA Employee Handbook (Page...
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...D. Braggs Argosy University Abstract In this exercise, the writer was asked to explore the philosophical theories and practices of four of her colleagues. She will select and define Realism and Perennialism and explain how each teacher demonstrates their beliefs in these theories and how they apply them in their teaching. Her purpose will be to show how these modern day educators skillfully use the historical teachings and methods to instill a progressive education in their students. She will discuss two colleagues per theory and offer a comparison and differentiation in their methods. Keywords: realism, Perennialism Philosophical Theories and Practices The writer selected colleagues one and two based upon the theory of Realism in education. According to Pulliam and Van Patten, realists believe division between objects and form does not exist and humans know reality through examination of objects and through reason. Colleague I is a fourth grade teacher whose classroom consists of a mixture of average and below average students from mostly low-income families. Due to these demographics, she finds it imperative to use experiences familiar to the students to effectively convey the subject matter at hand. She presents all objectives in a simple and concrete manner prior to instruction for learner attainment before moving on to that which is more complex and abstract. The materials are highly precise and there is no guess work involved in determining the student’s progress...
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...transition and those concerning moving to a foreign land. I would make sure that the company offering the assignment is on the same page you are on for as what would be expected. I would be sure to ask detailed questions about the overseas assignment to determine if your perception of it matches your employer's. In regards to the details of the assignment, I would confirm my job description, expected performance results, compensation, and relocation package. This would avoid any unexpected surprise. Ask if you can talk to the person now in the position. Talking to the incumbent or potential colleagues can yield valuable information about the job and office culture. Management's failure to provide access to these people may mean there's something to hide. Have the company explain your compensation package because this has a tremendous impact on your lifestyle. A good relocation package includes added compensation for increased living expenses school educations and flights home to visit family and friends. There should be assistance with healthcare benefits and emergency evacuation if needed. I would ask the company to pay for a flight overseas to visit the location where your assignment would be to get an idea of what to expect. This will allow you to make changes to your compensation package. Ask questions about the country culture and what kind of behavior will be expected from you. Ask whether speaking the native language is important to colleagues and customers. Also find out...
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...the May 2008 issue of the Journal of Nursing Administration, Dr. Linda Aiken and her colleagues confirmed the findings from their landmark 2003 study (see below) which show a strong link between RN education level and patient outcomes. The noted nurse researchers found that every 10% increase in the proportion of BSN nurses on the hospital staff was associated with a 4% decrease in the risk of death. In the January 2007 Journal of Advanced Nursing, a study of 46,993 patients conducted by researchers at the University Toronto found that hospitals with higher proportions of baccalaureateprepared nurses tended to have lower 30-day mortality rates. The findings indicated that a 10% increase in the proportion of baccalaureate prepared nurses was associated with 9 fewer deaths for every 1,000 discharged patients. In a study published in the March/April 2005 Nursing Research, Dr. Carole Estabrooks and her colleagues at the University of Alberta found that baccalaureate prepared nurses have a positive impact on mortality rates following an examination of more than 18,000 patient outcomes at 49 Canadian hospitals. This study, The Impact of Hospital Nursing Characteristics on 30-Day Mortality, confirmed the findings from Dr. Aiken’s landmark study from 2003. In a study published in the September 24, 2003 Journal of the American Medical Association, Dr. Linda Aiken and her colleagues at the University of Pennsylvania identified a clear link between higher levels of...
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...Karen Horney-Pioneer in Woman Psychology Latascha Purdie PSY 310 June 4, 2012 Professor Meadowlark Karen Horney-Pioneer in Woman Psychology Men dominated the world of psychology but in 1885 a woman was born that was going to challenge his or her theories. Karen Horney was considered a pioneer theorist in personality, psychoanalysis and “feminine psychology.” Her life and works contributed to the change in how female psychology was looked at and studied. From birth to death Karen Horney was born September 16, 1885 in Blankenese, Germany that is near Hamburg, to a family of seven. Her mother Clothilde Marie was the second wife of widower Berndt Danielsen, and he was in his 40s when Horney was born (Hitchcock, 2005). She had little interaction with him because he was always away at work and during the times he was home, his four older children required most of his attention. She was very close to her mother and younger brother, so to her that was her family. In those times girls went to school up until 8th grade and after that they were groomed to be wife’s and mothers. This was not what Horney wanted to do and her opportunity came because in 1894 the first Gymnasium (our equivalent of high school) for girls opened in Baden, Germany, and finally in 1900 they started to offer classes for girls in the Gymnasium in Hamburg (Hitchcock, 2005). Horney was determined to join because the plans she had laid out for herself was to one-day attend a university. Both of her parents...
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...protect those in social care settings by ensuring there is a structured way to carry out all tasks required. 1.3 A Social care worker is responsible for the day to day general providing of care and the reporting of any issues or concerns. The employer or manager is responsible for the recruitment, training, policy enforcement and support of care workers. Others in the health care setting are responsible for the overall legislation's and policy writing. They are also responsible for ensuring that all investigations are carried out correctly and professionally. 1.4 Patient moving and handling, nutrition, personal care, providing support and day to day activities. 1.5 All tasks should be carried out within the guidelines of training received to ensure the safety of the resident and to reduce the risk of injury. 1.6 Additional support and information relating to Health and Safety can be accessed through colleagues, literature, internet, management and helplines. OUTCOME2 2.1 Risk assessments are important to enable tasks to be carried out correctly and safely to reduce/eradicate injury to all involved. 2.2 In a risk assessment the presenting risk(s) is identified and the control measures currently in place are assessed and should there be a requirement for more these are added. 2.3 Should you identify further risks then these are to be reported to a quaified person. 2.4 Where the risk outweighs the right. The activity will be reduced/topped if unsafe. 2.5 Promoting Health and...
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...The Teachers of Promise study (2005-2011) is a longitudinal study of 57 promising new primary and secondary teachers from their third to seventh years of teaching. The research aimed to uncover the factors that sustained and developed the commitment of a group of highly “promising” teachers over time — from their initial teacher education programmes, throughout their induction period and the following six years of teaching. Teachers shared their perspectives on the factors that helped them make a good start (or otherwise) in their careers and assisted them to build their teaching expertise and that of their colleagues. We chose to focus on this period because: •provisionally registered teachers have been, and are currently the focus of other studies •this is the period when teachers typically make critical decisions about their careers such as whether to stay in teaching, to advance up the career ladder, or to continue with professional learning; and •research demonstrates that teachers play a critical role in students' enjoyment and engagement in school, and their success as learners, so it matters how well teachers are prepared, mentored and supported as early career teachers. Participants were interviewed in 2005, 2006 and 2011, and surveys were undertaken in the same years. The surveys from 2006 onwards included versions for those who had left teaching or who were teaching overseas. We asked them to reflect on: • the reasons they decided to become teachers • their...
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...distances, climbed trees, attend college and also do the amazing task of riding a bike. Daniel was able to go through life without the limitations of being a blind man by learning echolocation at very young age. To echolocate, Daniel learned to click his tongue sending out sound waves from his mouth and when the sound waves hit an object they produce echoes. This is the same concept that bats use to get around and that is how Daniel got the name Batman. Daniel was able to persevere because his mom refused to put limitations on him. In fact the mother was told by doctors and family that she needed to wrap Daniel up in some cotton as a toddler so that he would not hurt himself. However Daniel's mom chose to not limit him and let him learn things on his own as a seeing child. As Daniel encounter other blind individuals he realized they were very limited in how they moved through life and he want to help children that were blind to use echolocation so that they too can go life without limitations however Daniel and his college came to a great stumbling block love. Parents were very skeptical to give their children the freedom that Daniel's mom gave him. One example of this is when Daniel and his colleague were working with this 5yr old boy Nathan learning echolocation. They had Nathan...
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...Pearson BTEC Level 1 Award in Health and Safety in a Construction Environment (QCF) – Workbook Pearson BTEC Level 1 Award in Health and Safety in a Construction Environment (QCF) Level 1: 4 Credits Learner name: | | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | | Your job role (if applicable): | | Main Organization:(This will either be the organization the Learner is employed by or, if the Learner is not currently employed within the construction sector an organization they are familiar with.) | UNIT SIGN OFFI confirm that the answers given within this workbook are my own work. Learner signature: Date: | I confirm that the evidence in this workbook has been assessed against the assessment criteria for this unit and has judged for validity, authenticity, currency, reliability and sufficiency.Assessor/tutor signature: Date: | Assessment Guidance It is expected that the majority of learners who will be undertaking this qualification will be preparing for employment within a construction role in an organization. The expectation is that learners will choose to complete this workbook in the context of their own job role. This method should allow learners to access the material required with ease and utilize the information in the workbook as evidence against a knowledge-based qualification where appropriate. However, it is necessary...
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...attachment From this 3 days course on the 7 habits of highly effective people, I had gained knowledge and how to diligently apply these habits in my workplace as well as improving the quality of life. It may take several weeks of concentrated effort to break free from the "gravity" if old habits until new habits "kick in". Once developed, however, habits come naturally with little energy expended. In order to develop the habits, there is the maturity continuum where it shows the relationships among the 7 habits. It illustrates the stages of progression, how to become highly effective through moving from dependence to independence. For instance, we experience the private victory when we learn self-mastery and self-discipline (Habits 1-3). We then experience the public victory when we build deep, lasting, highly effective relationships with other people. (Habits 4 - 6). Habit 1 which is the habit of choice. It also means to be proactive in whatever we do.It results in increased influence, more self awareness, to become more initiative and to become the creative force of my life .The principle behind this habit is that one is free to choose and am responsible for the choices. By using proactive behavior instead of reactive behavior, the respond made will be based on principles and desired results rather then allowing outside influences to control their response. In my workplace, for example in Portable X-rays, when the workload gets too heavy, one should seek help from another colleague...
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...requirements across organizational levels” by Mumford, Campion, and Morgeson (2007). A comparison of the research questions, sample population, and limitations will be discussed. Salimi and colleagues (2011) investigated personality traits with regard to management styles. They wanted to find out if personality traits had any affect on a leader’s management style and conflict resolution. They found that extraversion and when conscientious leaders were more successful. Northouse (2010) in regards to personality traits gave perfect examples on how personality traits in fact can affect how leaders resolve issues and tribulations. Northouse (2010), stated how leaders are more tolerant for uncertainty, openness, and curiosity. When leaders are confident they are more inclined to be helpful in sudden situations that involve conflict. Mumford and colleagues (2007) addressed the skills needed by a leader to help perform their daily job functions within an organization. They suggest that cognitive, interpersonal, business, and strategic skills all have separate outcomes and importance in the role of being an effective leader. The skills approach suggests that all of us have leadership potential, and by learning from our experiences, we can become more effective leaders. This approach is different from a “what leaders do” approach and centers on capabilities that make leaders effective (Mumford, Zaccaro, Harding, et al., 2000;...
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