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Msem

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Submitted By alhammadi7
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NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven staff would log and store the documents. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days. So it took a lot of time, which would be used in more efficient way.
Second problem is that old system used to break down frequently despite a few updates.
Therefore , due to the breakdowns , work stopped and it would take a huge time(months) to reconciliate data and bring it up-to-date.
Third problem is that here existed long-time consuming process, information was not available to agents and advisors in real-time, also staff didn’t know about who is real customer of their company or not, which led to the loss of opportunities for cross-product sales. Also Machine HP 3000 was not so good , because of poor connectivity to devices of employees , and various departments did not have up-to-date information and had to pass physical documents among each other.
Through the new digital systems, these problems were solved. The paper-based insurance processes were replaced by a paperless platform. Under the new system, all documents are scanned and stored on new storage devices. The breakdowns were solved by the high-availability platform. Multiple servers are hosted and connected to more communication lines equally ,what means that there are exists balance.
The new system is more better because there are exists hot back-up disaster-recovery centers, which help to solve a

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