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Multicultural Workforce-Worldwide Telecommunications

In: Business and Management

Submitted By milolovely
Words 2305
Pages 10
Final Research Paper-Multicultural Workforce
December 1, 2014

Introduction-Worldwide Telecommunications Company
Globalization is a process of interaction and integration among the people, companies, and governments of different nations. It is driven by international trade and investment and aided by information technology (The Levin Institute, 2014). Indeed, globalization has made our world smaller. As the markets for products, services, labor, and capital increasingly integrate worldwide, we are witnessing the increasing economic, cultural, demographic, political, and environmental interdependence of different locations around the world (Elfrink, 2014). In his book The World Is Flat, Thomas Friedman perfectly captured the essence of today’s new era of globalization. By flat, Friedman meant that the world is connected. The lowering of trade and political barriers, and the exponential technical advances of the digital revolution have made it possible to do business or almost anything else, instantaneously with billions of other people across the planet (Friedman 2005). However, with a more global business environment comes a host of new challenges including managing a multicultural workforce comprised of people with widely differing backgrounds. In a multicultural environment, where the meanings of various behaviors and practices are as diverse as the people demonstrating them, incorrect assumptions could easily lead to miscommunication (Lankard, 1994). The purpose of this paper is to forecast possible cultural changes within Worldwide Telecommunications, Inc., a multinational company, and present a research analyzing how a multicultural workforce might affect teamwork and communication.
Worldwide Telecommunications, Inc. is a multinational corporation privately held which engineers, designs, manufactures, and sells as a global...

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