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Mumbai Dabbawalas

In: Business and Management

Submitted By dxnaveen
Words 371
Pages 2
Case Study : Mumbai Dabbawala

Padmini Prasun Fateh Amrit
1

Introduction
1890 1 Employee 2010 5000 Employee Caters to 2 Lakhs Customer A Day

Meals On Wheels

Presented By Amrit, Prasun, Fateh & Padmini

2

Why so Famous?
99.999% Error Free Service Six Sigma Certified

Matchless Service

Icon of Hardwork

In The League Of GE, Motorola
Presented By Amrit, Prasun, Fateh & Padmini 3

Supply Chain
Inventory Inventory Management Management

Purchase Purchase

Process Process

Marketing Marketing

SUPPLY CHAIN
Some of the major companies of the world fail to coordinate the activities of supply chain which are flawlessly managed by semi-litterate dabbawals,with accuracy of 99.999%

Presented By Amrit, Prasun, Fateh & Padmini

4

Supply Chain

Presented By Amrit, Prasun, Fateh & Padmini

5

Features of Supply Chain
● ● ● ● ● ●

0% Fuel 0% Modern Technology 0% Investments 0% Disputes 100% customer satisfaction 99.9999% performance

Presented By Amrit, Prasun, Fateh & Padmini

6

Time Management
8-10.30 am Tiffin is collected from house 10.3011.30 Journey in local train after sorting

11.3012.30 Unloadi ng and sorting at destinat ion
Presented By Amrit, Prasun, Fateh & Padmini

12.30-1 Tiffins are deliverd

7

Strengths of the Supply Chain
● ● ●

High Stress on Human Capital Everyone is an Equal share holder of the firm Discipline
● ●

Fined for non-conformity with rules May leave customer if he continuously delays

● ●

Absentees are taken care of Rain doesnt stop their spirit of service
8

Presented By Amrit, Prasun, Fateh & Padmini

Presented By Amrit, Prasun, Fateh & Padmini

9

Structure
PRESIDENT PRESIDENT
VICE PRESIDENT VICE PRESIDENT

13 MEMBERS
GENERAL SECRETARY GENERAL SECRETARY TREASURER TREASURER DIRECTORS(9) DIRECTORS(9) MUKADAM MUKADAM MEMBERS(5000) MEMBERS(5000)
Presented By Amrit, Prasun, Fateh & Padmini

10

Believes of Dabbawala
● ● ● ● ●

Work is Worship Serving People is Serving GOD Annadan is Mahadan Time is Money The Descendents of Dabbawala were the warriors in the army of Chatrapati Shivaji Maharaj
11

Presented By Amrit, Prasun, Fateh & Padmini

Case

Presented By Amrit, Prasun, Fateh & Padmini

12

SWOT


Simplicity Coordination Time Management Low Operating Cost Customer Satsifaction


WEAKNESS

STRENGTHS OPPORTUNITITES



Dependability on Locals Funds for Association Limited Access to











Education

THREATS



Wide range of Publicity Catering



Fast food Change in Timings





Presented By Amrit, Prasun, Fateh & Padmini

13

THANK

YOU

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