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My Cv

In: Business and Management

Submitted By ranamaher
Words 843
Pages 4
Rana Maher AbdAllah Fikry
6th of October City, Giza, Egypt
Mob.: (+20) 01272317644
Date of birth: 6/8/1984

Email: rana84maher@gmail.com
Nationality: Egyptian

Religion: Muslim

Marital Status: Single

EDUCATION AND QUALIFICATIONS
2015- Current

Studying EMBA- Nile University

2001– 2005

Faculty of Arts- Mansoura University
Bachelor of Arts- English Department
Degree: Good

1999 - 2001

Zahraa Islamic Language Schools

CERTIFICATES
June 2015

Service Management in Microsoft Dynamics CRM 2013

June 2015

Customer Service in Microsoft Dynamics CRM 2013

Feb 2014

Business System Analysts
Reqmaster- IIBA Cairo Chapter

May 2015

ITIL Foundation

Feb 2014

Project Management Preparation (PMP)

Aug 2013

Mini MBA- Management Principles
Native Egyptians

November 2005

CompTIA A+ Certification (Hardware & Operating System Maintenance)
Started in September 2005 to November 2005 which is cooperation venture between MCIT
(Ministry of Communication and Information) and the IBM (International Business
Machines).

WORK EXPERIENCE
2010- Current

Telecom Egypt
 Mar. 2013- Current Head of Technical and Systems Support Division
Business Analyst in Business Process Automation and Invoicing Applications Dept.
(Smart Village, Egypt), where my tasks are:
1





















Define and document business processes and software requirements.
Eliciting requirements by discovering the underlying business needs often through communicating with stakeholders.
Plan BA approach, activities and communication.
Define business needs, solution scope and business case.
Asses proposed solutions and capability gaps.
Prioritizing, organizing, specifying and modelling requirements.
Define assumptions and constraints.
Verifying requirements by ensuring the requirements mapping to the...

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