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My Experience As An Immigrant

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This is my 8th time attempting to speak with a representative about my experience.

I arrived for my flight on time, and waiting behind a family that was boarding my same flight. Unfortunately the family in front of me did not speak English, and took awhile to board. I finally got the check in station, when (JASMINE) from the San Jose International airport denied me because she said it was past time. I explained to her I was not late, and that I arrived on time only delayed by the family in front of me.

She was extremely rude, and the worse customer care I ever experienced. I was on my way to my grandfather's funeral, and because of JASMINE, I missed the funeral! She didn't even bother to help me find another flight or hear what I had to

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