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MBA & MBA (IB) THIRD SEMESTER -- CHOICE BASED CREDIT SYSTEM
(NEW SYLLABUS)

COMPULSORY PAPERS

Title: Total Quality Management
Subject Code: 3001 Contact Hours: 45 hrs
Work load: 3 hrs per week Credit Points: 3

Evaluation: Continuous Internal Assessment – 25 marks Semester End Examination -- 50 marks

Objectives: This cour se is designed to help students to develop basic appreciation of quality concepts and learn the tools and techniques to achieve quality. It also gives the totally integrated effort for gaining competitive advantage by continuously improving every facet of an organization’s activities.
Pedagogy : Lectures, Assignments, case studies, seminar,

MODULE 1
Introduction to TQM:
Various definitions of quality and TQM, Core concepts of quality, The masters of quality(W Edwards Deming, Joseph M Juran, Philiph B Crosby, Kaoru Ishikawa, Ginichi Taguchi, Shigeo shingo) Evolution of quality, The Total Quality Management Excellence Model, Strategic Quality Management,
Lecture, Numerical Exercises on cost of quality, TPM

1. Basterfield H Dale and others, Total Quality Management, Pearson Education/PHI, Inc. 2006. 2. K.Shridhar Bhat Total Quality Management (Himalaya publishing house 2005). 3. Poornima M Charantimath, Total Quality Management, Pearson Education, 2003.

MODULE 2
Continuous process improvement:
Concepts of Kaizen, Kaizen vs. Innovation, Kaizen Strategy, House of Quality, Quality Function deployment, Quality Circles. Brain storming, Value analysis, Poka Yoke, Bench marking.

Lecture, Case study on Kaizen 1. Imai Masaki, Kaizen, The key to Japan’s Competitive Success, McGraw-Hill, Inc., International Edition, 1991. 2. 3. Heizer and Nathan, Cases in Total Quality Management Manufacturing and services, Thomson South-western, 2004.

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