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My Supervisor Appointment

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My supervisor and I went to a checkup appointment with a consumer who was experiencing some discomfort and pain. The supervisor was familiar with the consumer, who is new to Canada, and knew that there was often a need for repetition to make sure everything is clear and comprehended. Unfortunately, for reasons I could not be privy to, the consumer and her family refused to have a DI present. Throughout the appointment, my supervisor checked in with the consumer to make sure she understood questions, and to make sure my supervisor herself was understanding the responses correctly. Occasionally, the consumer would answer in a way that made it seem like she was not understanding my supervisor, which would then lead to more clarification.
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