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Narrative

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Lyceum of the Philippines University
Batangas City
College of International Tourism and Hospitality Management

Narrative Report on Asian Cuisine

Crown Regency Resort and Convention Center
Ambulong, Barangay Manoc Manoc,Malay,Aklan,Boracay Island
May 22 – June 6 2014

In Partial fulfillment of the requirement for the course
CLOCA 10C
For the degree in
Bachelor of Science in Cruise Line Operation in Culinary Arts

Submitted by:
Mathew C. Ilagan

Submitted to:

Table of Contents

I. Acknowledgement........................................................pg.1

II. Company profile...........................................................pg.2

III. Industry Experience.....................................................pg.3

IV. Evaluation of the Company……………………………..pg.4

IV. Recommendation..........................................................pg.5

V. Photographs..................................................................pg.6

I. Acknowledgement

First, I would like to thank our Almighty God for answering my prayers every day, for the strength that HE gave to me. From the start up to present, you guided me especially in my study. For the wisdom, enlightenment and the perseverance that He gave for me to finish this report. The guidance He showed me, and most of all for the blessings He showered me.
To my parents that gave their financial support and assistance. You’ve worked so hard to give all that I need. Thank you also for being my inspiration. I did my best to do the duties and responsibilities that the company gave to me. You’re the instrument of GOD that encouraged me to continue what I’m doing when I’m might down. Thank You for assuring my. You didn’t forget to text me every day because you want me to tell all the activities that we are doing on the hotel
I also want to thank our school for giving an opportunity to have this kind of training. Thank you for the experience and for the support. Thank you for conducting this kind of training that helped us to gained experienced things in a real world. And because of that, we can work well. We gained our confidence and we can easily communicate with other people.
To Sir Roland Thank you very much for all the knowledge you’ve shared to us. Your strict attitude is a big helped to us but when the duty is over you created a bonding with us.
To my co-students from LPU Batangas, Thank you for being a part of my life. Although, we are not very close to each other you gave a chance to know you guys. The friendship that we made, I hope it will last forever.
And also to the Crown Regency who take good care to us, thank you for the knowledge that you shared to us. To all the staff, thank you for your goodness, moral support and all the things you’re contribute to me to continue the journey. In every duty that we have, we gained a lot of knowledge about the worked on the Hotel. You gave us a lot of ideas that we can encounter in our real life after our graduation. My practice training will be a big help in my future. Thank you for giving us to be part of your team.

II. Company Profile

Crown Regency Resort and Convention Center
Ppportunely located at the heart of the most beautiful island- destination on the planet, Boracay in the Philippines, Crown Regency Resort and Convention Center turns the beach hub into the best possible place for business travelers to enjoy.
With a convention center that can house up to 1,200 persons, the resort has become a prime venue for conferences and large-scale gatherings. Boracay Crown Regency's desired location in Station 2, within a 5-minute walking distance from White Beach, as well as 1,800 sq m wave and surfing pool, restaurant, wellness center, and the only oceanarium in the island, lend a holistic experience for groups.
Our friendly staff can pamper even the most-seasoned travelers and help sort out events and activities in and around Boracay. Best of all, guests come home to elegantly designed rooms with top-of-the-line amenities, including reliable Internet access.A 1.8 hectare property located at the Main Road of Station 2, Crown Regency Resort and Convention Center is inspired by the element of Water.It will offer more fun in the sun with its impressive 1,800-sqm. swimming pool with a water park, flawlessly set amidst this tropical paradise; 479 elegant units; a 1,200-guest convention center; signature restaurants and all the amenities and services of a world-class facility for the very discerning leisure traveler.Crown Regency Resort and Convention Center is a splendid seclusion for those who are serious about taking life easy, yet desirous of only the best refinement.

III. Industry Experience

LPU-B gave us a wonderful, responsible and kind Training Officer. Sir Roland Sunga is our Coordinator in training. He gave all his best to take good care of us and they always remind us to do what is right. And also Mam allen of the internship office and Sir Billy from OSA are from the school that guided us in our training.
Before the training, we have an advance lecture in our school. It’s all about the duties and responsibilities that we encounter on the Hotel. Sir Roland also discuss the safety awareness, hands-on training exposures, the clothes that we are going to wear on duty and off duty, house rules and the grooming. Then he gave us the schedule of our trip.
Then the day came, May 22 ,2014 that is Thursday. Our meeting place is at Batangas Pier 2GO travel terminal. Around 6pm we took on the ship. Then staff and crew on the ship welcoming us very warmed. We Stay on a Tourist room. At around 6am in the morning. We arrive in Caticlan Port. we ride on a boat on the way to boracay.then ride on a multi cab on our way to our hotel.we arrive in Best Western Boracay tropics hotel around 7 am..On the First Day we have an orientation about our duty in crown regency resort and convention center.Sir Francis the OJT manager is the one how orient us.on the next day May 24 2014,that day is our day off.we went to the beach front ,swim and enjoy the white sand of BORACAY.
May 23-28 2014,me and my co OJT’s from LPU are assign to the F&B department for exposure.we serve foods to the hotel guest in the LOBBY in the morning.breakfast time in the hotel is 7-10am. After breakfast, we are assign to the convention center.we set the center for the 700 pax that will attend the event.the staff in F&B department are kind to us.and they are willing to share there talent to us.on May 29 – June 4 2014 we are assign to the convention kitchen.we prepare foods for the 700 pax guest,we are guided by Chef Jal,Chef Dan and executive chef, Chef Ed.Me with my co LPU B student do more on “mis en place”.we are the one who are preparing the ingredients of the chef’s.June 4 is our last day of duty.we bring camera and took pictures in the kitchen for this documentation.we say goodbye to our chef’s.June 5 2014, at 2 pm in the afternoon.we have our team building.its Team Crown Vs Team Paradise. Sad to say,we loss the game.but we enjoy and we have so much fun.in the evening.we have our final meeting in the conference room for our trip home.
June 6 2014. We eat are breakfast at 4:15am. At 8:00am in the morning.we are already board the ship.and at 5:30 pm we arrive in Batangas Port. IV. Evaluation of the Company

Crown Regency Resort and Covention Center gave us a wonderful Hotel training. This company let us to gained knowledge and experience on the Hotel. They gave us a training that we will never forget and we will use it for our future. Sir Roland is our coordinator. He assure that we will complete the entire task that the staff gave to us. They are always available to assist us. They are also concerned to us. For me, he is the best coordinator because he know what is right or wrong. He don’t not let us to do anything that can harm us.
Crown Regency was our second home . The staff and crew is very knowledgeable. They completed their task easily and they taught us what we are going to do. Food and Beverage Department that include food preparation, merchandise display and serving meals in the hotel guest. They served delicious and affordable meals and variety food and beverage items. They are responds to direct request of guest. They also ensured that the food is delivered on the guest table. Also they maintained the cleanliness and orderliness on the restaurant. And while we on duty, they treat us very well. They support us; they not pressured us to do the task. They are good in setting up in the table. They double checked the quality and quantity of the food to be served. Their dishwasher cleaned the used wares and equipments very well.

V. Recommendation/Suggestions

For our school, continue to give all the knowledge that the students need. Especially in our department, you gave us a wonderful training that we gained a lot of experience that can help for our future.

For Crown Regency Resort, the company handled us and gave the training that we will never forget. Continue handling students from different school here in our country. Give all their needs in education that will help their future. to the staff of crown regency. share your knowledge and skills that the students may be develop. Continue for being hospitable to all the passengers. Provide prompt and professional service to the guest. For the F&B department, serve the meal to the guest in proper handling of foods. Performs suggestive selling techniques to increase sales. Make the service easily and smoothly to be the service is okay and doesn’t give any problem. And always remember that the customer is always right. Do and get what the guest need. For the Kitchen Department handle the food properly.and always observe cleanliness.

VI. Photographs

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