...National University Jonathan Cox Houston, TX Henry P. Sims, Jr. Sabrina Salam University of Maryland This study examined how leadership related to citizenship behavior within teams. Leadership was hypothesized to influence team organizational citizenship behavior (TOCB) either directly or indirectly through job satisfaction. Longitudinal data were collected in three waves. Leader behaviors were measured at time 1, follower job satisfaction at time 2, and TOCB at time 3. Results indicate that both empowering and transformational leadership related positively to TOCB through job satisfaction. Aversive leadership was related negatively to TOCB. Also, leadership was mediated by job satisfaction in negatively relating to team anticitizenship behavior. The implications and directions for future research are discussed. In what many call the postindustrial age, more and more organizations face high velocity environments which are characterized as dramatically changing, uncertain, and high-risk (Bourgeois & Eisenhardt, 1988; Riolli-Saltzman & Luthans, 2001). In such a dynamic environment, many organizations find the use of teams efficient and productive (LePine, Erez, & Johnson, 2002). For example, a recent survey found that most Fortune 1,000 firms use teams with at least some employees and that teams are one of the fastest growing forms of employee 1 This study was supported by the Institute of Management Research of Seoul National University, Korea and by Grants...
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...Developmental organizations embrace performance management processes that enable employees to become their greatest asset. When managers function as performance coaches, they become trainers, confronters, mentors, and counselors, providing positive feedback and reinforcement to improve skills and competencies that ultimately enhance overall employee performance. Performance management functions as an integral part of a comprehensive development strategy, although too few organizations subscribe to this philosophy (Gilley & Maycunich 2000). . Hence, the business world overflows with mediocre, stagnant, or failing organizations that stubbornly or ignorantly overlook their employees' potential. We believe that well-designed and well-executed performance management provides an excellent vehicle for promoting continuous employee and organizational growth and development (Gilley & Maycunich 2000). Developmental leaders rely on performance-oriented principles to help their organizations achieve the business results needed and to improve employee performance and productivity through continuous growth and development. These three principles performance partnership, organizational performance improvement, and effective communication provide a foundation for excellence by allowing leaders to communicate their expectations in a clear, motivating, and inspirational manner. Developmental leaders possess effective communication skills that enhance their ability to deliver performance...
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...BY: Zoeb Eisa Roll No: 32516 Part 1: Sales and Distribution Structure of Nokia Nokia manufactures its mobile in Chennai manufacturing plant and then it transfers to nokia’s mother depot which is located in Gurgaon, HCL will start distributing Nokia’s product from here on. HCL takes order from all the distributers in the region and then it supply the product to the retailers with the help of RDSS (Re-Distribution stockiest supplier). RDSS are further divided in to two types based on quantity distributed and geographic nature as RDSS city and RDSS MD (Micro Distributers), RDSS city caters to large cities and supply directly to the retailers whereas RDSS MD will supply to its micro distributers to carter small towns and through them it will be supplied to retailers. The above mentioned distribution channel structure of Nokia – HCL is restricted to north and east part of India. For west and south India Nokia has developed its own distribution channel which takes responsibility of transferring handsets to end users apart from that Nokia also takes responsibilities like recruiting sales force, training and developing. Stock norms of Nokia- HCL says that how many days stock should be maintained in each level of distribution in the supply chain which are as, HCL – 7, RDSS city – 5, RDSS MD – 4 and MD – 3. Anything below this number of days would be replenished immediately...
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...IMPLEMENTATION Once an organization has developed and approved the necessary crisis management and communication plans, we work with the client to properly brief and train all individuals responsible for implementing them. Besides, there is also a developing formal crisis management programs which helps managers and others prepare for unexpected high-impact events that threaten an organizations health and well -being. They also work to ensure that any infrastructure development, resource acquisition, or staff realignment that may be necessary takes place in a timely and effective manner. Below is their plan implementation advisory services include: The Implements of Crisis Management The Implements of Crisis Management * Training key executives plus communications, security, HR, operations, and other line managers and employees on how to implement the plan. * Providing ongoing advice and support on plan implementation, including facilitating inter-departmental or cross-functional integration of processes, and design and implementation of crisis operation centers, war rooms, and response procedures. * Monitoring issues, trends and events that may affect or trigger a crisis. * Reviewing, editing and providing editorial support for key document templates and live documents required under the plan. * Designing and facilitating war game exercises for the organization’s senior management, board, crisis team, and other staff. * Providing ongoing advice on how to update...
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...PAGE 1. GUIDE CARD 1 2. RATIONALE 2 3. TEST RESULT 3 4. LEAST LEARNED COMPETENCIES 4 5. COMPARATIVE RESULT 5 6. REQUEST LETTER 6 7. CERTIFICATION 7 8. ANSWER KEY 8 Welcome to another fun-filled adventure as we take a new journey to the world of Science. This time, we will be investigating and describe the particle nature of matter and have fun to the different activities prepared for you. Matter is made up of tiny particles which are invisible to the naked eye, but can be detected by other senses. Though we do not see a certain substance we can tell it’s presence by its unique characteristics. Similarly, though people may not see you, they will know you had been there by your… ______________________________________ * Matter is anything that occupies space and has weight. * There are three states of matter with specific composition and has its own characteristics. * Matter is undergoing different...
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...and Florence, South Carolina. The recent system, SIMS (School Information Management System) (Open- Scope, 2008), had been the automation system for approximately 10 years. With the fluctuation growing enrollment over years and dropped enrollment over years the district came to the conclusion that the current school management software was no longer compatible with the changes in the school district. There was a need for new software that could keep up with the changes inside and interaction outside the school district. Advanced software needs are needed for supplying advanced services. Automated Processes According to Skyward, Inc., Skyward is an industry - leading student finance, and human resources administrative software exclusively for K-12 school districts (Skyward, 1999-2011). Skyward has been in existence since 1980. School District 189 has implemented Skyward as the new software for the School District to use for the upcoming 2011-2012 school year. Each school, along with the school’s administration will implement Skyward. Skyward software product provides products and services for school districts for advancement in technology. School districts are in need of automated processes to monitor associated activities within and outside the district. Product information provided through Skyward software includes: School Business Suite – Provides services for Human Resources and Financial Management, Student Management Suite – A student system for monitoring student’s...
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...Ahsanullah University of Science & Technology Assignment on “Outsourcing of Telecommunication Networking” Course No : MBA-631 Course Title : Marketing Management. Course Teacher : Mr. S.K. Forid Submitted By: Md. HosnyMohashin 11.02.52.008 Introduction It has been argued for several years now that the phenomenon of ‘global production sharing’ through global value chains (GVCs), around which a substantial literature exists, has helped developing countries expand export-oriented manufacturing activity. GVCs represent the significant unit of organization of international production, wherein ‘lead firms’, largely multinational corporations (MNCs), coordinate production across international borders through extensive networks of suppliers spread across large numbers of countries. This has resulted in a significant change in the structure of international trade, leading to a domination of what has been referred to as the ‘trade in tasks’, that is, trade is no longer characteristically undertaken in goods, but rather in particular production segments (cut make-trim (CMT) versus the design brand market) of a production chain. The ‘trade in tasks’, empirically measured in terms of trade in intermediate goods, reflect this phenomenon, and the gains accruing to low- and middle-income countries in trade involvement are clearly seen here, with their share constituting more than 35 percent of...
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...resulting in forty-six chromosomes in each cell. A congenital abnormality that results from an extra copy of chromosome eighteen is called Edwards’ disease or Trisomy eighteen. During Meiosis, chromosome eighteen is duplicated three times, causing developmental issues that are life threatening. This genetic defect in most cases causes the fetus to be stillborn at birth (Trisomy 18 foundation, 2010). According to Thomas Weiss, “Edwards' syndrome is associated with a broad spectrum of abnormalities which consist of greater than one-hundred and thirty discrete defects involving the brain, heart, craniofacial structure, kidneys and stomach.” The purpose of this paper is to examine what Edward’s syndrome is: diagnosing, symptoms, treatment/management and prognosis. Diagnosing Diagnosing a Trisomy Eighteen infant, starts with genetic testing when the infant is in utero. A Trisomy Eighteen chromosomal defect occurs one out of every six thousand births. Genetic testing is preformed after ultrasound detects abnormalities. An ultrasound alone is not able to diagnosis an infant with Edwards’ Syndrome. This is used as a routine check-up to look at the growth and development of the fetus. Ultra sounds can...
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...Human resource management Noting the importance of experienced store managers, UNIQLO has created positions for them, such as supervisor, block leader, Super-Store-Manager, Super-Star-Store-Manager, and franchise owner. Chosen from store managers, superstar store managers are asked to handle a large amount of stock and budget, and their pay varies depending on their performance. By conducting this personnel policy, the company makes sure that each shop should be the solo profit center with its manager as a hard-working merchant, not an ordinary company employee who is supposed to do his job ordinarily. Young talented employees are always promoted rapidly. Every activity undertaken by every employee, from a person’s folding technique to the way advisers (floor salespeople are called advisers) return charge cards to customers (Japanese style, with two hands and full eye contact) are recorded and analyzed. The firm is now building a Uniqlo University in Tokyo where 1,500 new store managers will be trained each year. Japanese Fashion Chain UNIQLO Introduces Worldwide Equal Pay System Across Its Stores The introduction of these new policies will mean Japanese and foreign employees will be working under the same conditions and therefore subject to the same systems of evaluation with regard to their performance and attitudes towards work. It is believed that with everyone being on an equal footing, worldwide competition will also heat up. On the other hand, if the new pay...
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...Summer Project Report on “Market Research and Route Mapping for Tata Iris and Venture” Submitted in partial fulfillment of PGDM program 2013-15 [pic] Submitted by Name: Tapan Sharma Roll Number: 27 Company Guide Faculty Mr. Ankur Aggarwal Dr. Girish Kathuria Territory Sales Manager -SCVP Professor Tata Motors Ltd EMPI BUSINESS SCHOOL New Delhi ACKNOWLEDGEMENT I express my sincere gratitude to my industry guide Mr. Ankur Aggarwal, Territory sales Manager-SCVP, Tata Motors ltd, for his able guidance, continuous support and cooperation throughout my project, without which the present work would not have been possible. I would also like to thank the DSE and DSM of Automobile Sterling, Ashok Ojha , Mr. Harish Sharda, for the constant support and help in the successful completion of my project. Also, I am thankful to my faculty guide Prof./Dr./ Girish Kathuria of my institute, for his continued guidance and invaluable encouragement. Tapan Sharma INDEX |s.no |chapters |page no. | |1 |EXECUTIVE SUMMARY ...
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...Analysis of Stress Management amongst Students Bipin Singh Bagari SIMS Rashmi Shankar SIMS Vishal Taneja SIMS Symbiosis Institute of Management Studies Symbiosis International University, Pune, India Abstract Stress is a growing concern amongst students. Signs of fatigue, frustration, negative mindset are very much evident. Its effects, if ignored, could be absolutely disastrous. Stress management is needed to be taught for the benefit of students who are striving really hard to manage good scores and grades, compromising on other important aspects of their lives like hobbies, exercise, socializing etc. A questionnaire was framed for data collection and analysis, and was distributed among 100 students undergoing graduation or post-graduation courses. Forgoing in view, the nature of the research study was kept descriptive and exploratory, which helped in identifying causes for potential stress and how they created a significant effect on academic performance. Results highlighted the fact...
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...govern good business behaviors, such ethics applied to various field of business managements (Ferrell, O. C., & Ferrell, L. 2011) . For instance, the decision making processes of BOD would consider the ethical effect of the decision made and implemented without harming any of the individual around and related. Supply chain management is the management of products and services that how they are converted from materials to products and then finally deliver to the final users and customers. In the entire processes of supply chain activities, there are many of interrelated individuals and stakeholders are affected and related, therefore satisfy each stakeholder is to ensure the effectiveness of the supply chain management system. Due diligence is the duty and responsibility of managements and directors to act prudently in evaluating associated risks in all transactions and business activities in order to ensure that business are going concern and healthy in comply with legal standards. The relationship between due diligence, business ethics and supply chain management is that business will use due diligence as the way to ensure the business ethics is implemented and contribute to an efficient and effective supply chain management system of the organization that realize the benefits and interest of all related stakeholders, and thus intends to satisfy them. 2. ETHICAL ISSUE IN SCM Supply chain management is one of the crucial...
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...targeting the different market segments; aggressive improvement of network quality and dedicated customer care and effective communication that emotionally connected customers with Banglalink. As of April 2012, Banglalink has a subscriber base of 25 million. Consequently, there is an emergence of studying the related facets of the Telesales to retain and increase its market share. In such competitive telecom sector the Telesales department of Banglalink have already acquired more than 150, 000 competition customers leading to an increase in customer base. Hence, in the current study, the research intends to examine the activities of the Telesales department and the behaviour of customers towards telemarketing in case of purchasing Banglalink SIM from Telesales. 2. Statement of the Problem The job of Telesales is to acquire competition customer offering duplicate dial and bridge a relationship between those customers with the company. Another function of Telesales is to communicate information and entertain requests from customers. Many articles and research reports regarding direct marketing and telemarketing often state the benefits that the companies can obtain if they conduct their operations of promotion and selling through telephone communication. They tend to focus companies’ perspective in regard to telemarketing, ignoring what...
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...RDH, to develop the hotel into a five star quality hotel, and to increase the profits of the hotel. Hotel International (HI) was the organization selected and after various financial and culture problems, the provincial government terminated the contract within six months and reinstated the former General Manager Tian Wen. Background The Roaring Dragon Hotel spiraled into financial decline within six months after Hotel International took over of management and failed to, as Grainger (2008) stated, “help realize the hotel’s potential” (p.2). HI installed a new general manager and hired eight professionals to manage the transition. HI managed to reduce the hotel staff, began renovations but could not increase profits as they were hired to do. HI failed to communicate properly to the staff and could not retain employees crucial to conducting business in the region. At the end of six months, HI’s contract was terminated and the hotel’s management reverted back to General Manager Tian Wen. Problem The problem was the management style used to institute and maintain changes was drastically different from the style that maintained the hotel. HI used an authoritative leadership style to implement the changes. The former Chinese managers used a laissez faire leadership style, a more hands off leadership style trusting the...
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...Muhammad Asim L1S13MBAM0027 Nabil Abdul Majeed L1S13MBAM2012 Saad Rafique Ali L1S13MBAM0047 Huma Zafar L1S13MBAM2010 Sameera Waheed L1S13MBAM2050 Submitted To: Prof. Amna Zulfiqar Signature: Table of contents Page # Introduction 03 Importance/ significance 04 Explanation of Variables 05 Service Quality (independent variable) 05 Customer loyalty (dependent variable) 05 Relationship between service quality and customer loyalty 05 Objectives 05 Theoretical framework 06 Operationalization 06 Hypotheses 07 Research design 07 Purpose of study 07 Nature of research 07 Population 07 Sampling technique 08 Study setting 08 Time horizon 08 Unit of Analysis 08 Instrument 08 Data Analysis 08 Reliability 08 Description statistics 09 Correlation 10 Conclusion 12 Recommendation 12 Practitioner 13 Reference 14 Introduction For every person cellular service has become a need to make contacts with their family’s friends and relatives as well as for the business people. In Pakistan telecommunication sector has made incredible growth in the last few years. All organizations are in race of providing good quality...
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