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Nature of Marketing Management

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Submitted By EllenMi
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THE NATURE OF MARKETING MANAGEMENT
Similar experience with telephone service
I have previously had a bad experience from a major mobile phone provider, I was eighteen months into a two year contract when I saw a deal that they were offering, which would suit my situation better, so I contacted the company to inquire if I could take up this new offer without entering into a new contract, and I was told that yes I could.
Therefore I took up the new offer and continued until my two year contract expired. At this point I decided to look to other providers for a better deal. The new provider said that they would sort out the transfer arrangements and outlined that I would have to pay an exit charge of 41€ plus calls to-date, which I was already aware of.
This is when everything went wrong, I received the final account from my old provider for 182€ stating that as I had broken my contract I would have to pay the outstanding subscription. I immediately contacted them to clarify this error, but was told that I had in fact entered into a new contract when I requested the modification even though I had specifically insisted that I did not wish to do this and was assured that this wasn’t the case. At this point the operator said that she would look into the matter further and would have the bill amended. Two weeks passed and then I received another demand for the outstanding amount. I once more contacted the company and explained my predicament and was told that they had no knowledge of my previous call and that this bill was now over due and must be paid, and also that they couldn’t be responsible for misinformation from their sales people. I asked to speak to a supervisor who promised to look into the matter and in the meantime to ignore the bill until they contacted me. The next communication I received was a notice from a bailiff seeking recovery of this money, Once

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