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Negative Buisness Letter

In: Business and Management

Submitted By paperplane
Words 416
Pages 2
Margaret Caldwell
2789 Arviara Park-way
Carlsbad, CA 92008

Dear Mrs. Caldwell We received your letter on November 11 regarding the transactions made at Wilson’s Gourmet market. It’s our priority to thoroughly investigate situations which inconvenience our customers with any of their accounts. Our goal is to continuously improve our services and protect our clients from erroneous transactions. Unfortunately, due to the nature of some transactions common amongst our clientele, we are unable to credit a reimbursement.

Our assessment based off the analysis conducted of all the information surrounding your claim, we have verified that the transactions with reference number 1440022-22839837109 were three separate transactions made on the same day at Wilson’s Gourmet market. Transaction numbers generated by this vendor are produced daily, not hourly, so the purchases made on the day of these transactions; $23.02, $110.95, and $47.50 retain the same transaction number. In addition, we conducted an investigation on the vendor’s register and credit machine which concluded that they were operating correctly and without miscalculation.

We are very sorry to inform that we will not be able to approve a refund of $181.47 to your checking account, because these charges were not a result of the bank or merchant error. You are a valued customer and hope you understand the circumstances concerning this inconvenience. We are grateful for your business with Union Bank of California and hope to continue to serve you to your utmost satisfaction. We will be willing to review your case again if any additional information is provided.

Very Respectfully,

Michael Smith, Operation Officer
Union Bank of California
Suite 200, 400 California

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