Free Essay

Negative Message - Business Communications

In: Business and Management

Submitted By cn32
Words 835
Pages 4
To: | Executive Committee Members and Harold C. McBride | From: | Andrew M. Fisher, Senior Planning & Development Manager | Date: | March 15, 2010 | Subject: | Internal Audit Discovers $2.3 Million Error in Prior Cost Estimate Report |

Earlier this afternoon, our internal auditing department completed their quarterly examination of my division and notified me of a significant, material error that was discovered in the amount of $2.3 million. This multi-million dollar inaccuracy was found during the inspection of financial documents related to the “East Lawn Office Expansion and Renovation Project.” According to preliminary reports obtained directly from the internal auditors, the $2,300,000 error was found on a previously released cost estimate report related to this project. This error will cause the “East Lawn Office Expansion and Renovation Project” to be over budget by $2.3 million and this material error will significantly impact the future of the “East Lawn Office Expansion and Renovation Project” and will also negatively influence the multitude of related projects, initiatives and programs that operate in close proximity to the “East Lawn Office Expansion and Renovation Project.” This “East Lawn Office Expansion and Renovation Project” is an aggressive initiative that falls under the direct control and supervision of the Google Excellence in Internal Operations Team (GEIOT). This team of seasoned industry professionals is composed of talented individuals from across our company and this enthusiastic compilation of men and women is responsible for improving internal operations within our company to promote efficiency in internal operations and ultimately maximize our company’s profits. As Senior Planning & Development Manager, I am the leader of this team and I’m ultimately responsible for all activities that relate to GEIOT.
After reviewing the financial documents from the “East Lawn Office Expansion and Renovation Project” I have realized my numerous mistakes in tabulating the total estimated cost of the project and, after reworking the numbers I must agree with the internal auditors that the “East Lawn Office Expansion and Renovation Project” will now be $2.3 million over budget. My errors and the reasons for each miscalculation are listed below: 1. One of my main errors within the previously released cost estimate report stemmed from my failure to correctly account for labor expenses associated with the “East Lawn Office Expansion and Renovation Project.” An error associated with capitalizing labor costs and failing to account for fringe benefits for certain eligible workers caused this error and contributed to the gross inaccuracy of the overall report. The root cause of this error was an incorrect formula in one of our company’s main databases that incorrectly tabulated and projected an erroneous figure related to the cost of labor. 2. Additionally, the price of construction materials in my previously released cost estimate report was estimated to be nearly 75% lower than the true fair market value of these same construction materials. These price estimates were received directly from our very own Building and Facilities Department. I contacted their Managing Director and he confirmed that this error was caused by a glitch in their system. 3. Furthermore, I discovered a grave miscalculation related to new software that was intended to upgrade and replace the existing software inside the East Lawn office facility. The price of this new software is originally shown in the erroneous cost estimate report at a projected price of $100,000 but this figure should have been correctly recorded as $950,000. I tracked down the root cause of this specific error and found that our company’s price lists are outdated and inaccurate.
This significant error in the amount of $2.3 million is clearly a setback for not only GEIOT and its activities but also for our company as a whole but I feel that it is my duty to also accentuate the positive that has resulted from this error. During my preliminarily investigation into the causes of this significant mistake I found that many of our company’s very own internal functions were flawed and contributed to this gross miscalculation. For instance, the main database used to calculate the cost of labor had an erroneous formula that caused this projection to be severely misstated in the cost estimate report. I have already alerted the IT department and they will correct this error within the company’s database before the end of the week. Also, the system used by the Building and Facilities Department to project the cost of construction materials for internal projects is defective (I have contacted the proper individual and this inaccuracy within their system will also be corrected within the next few days).

I will continue to update everybody on any further developments concerning this miscalculation and will conduct a full investigation over the coming week into the events that led to this grave miscalculation and will also assign a taskforce to ensure that a mistake of such magnitude doesn’t repeat itself with GEIOT or other segments of our company. I appreciate everyone’s cooperation concerning this matter.

Similar Documents

Premium Essay

Demonstrative Communication Paper

...demonstrative communication it means the process of being able to send and receive messages and involves exchanging thoughts, messages, or information. This can also include nonverbal or verbal, visual or written, and sending or receiving any messages. Communication can also do with someone’s facial expression, tone of voice, and body language. This can explain more in detail how the message can be delivered or said in any message. Examples of facial expressions can be positive or negative depending on the person. A smile would be a positive expression and it is said that positive facial expressions are known more and faster than a negative facial expression. When people give a frown or bad look it is known they are having a negative facial expression. When it comes to any kind of facial expression it can mean different communication within a person negative or positive. When handling something with business or anything else would have to be based on the issue being given to know if it would need a negative or positive facial expression. If having an issue with business that is extremely important then someone’s facial expression cannot be smiling and no frowning but looking serious and professional. This is extremely important because any wrong facial expression can throw off something important in the business and cause a misunderstanding. This just depends on the person. It can mean different then what the person is trying to give. Another form of communication is......

Words: 710 - Pages: 3

Premium Essay

Email Versus Instant Messaging

...Process Paul Janoscak Nichols College BUS-615-HF2 Assignment 3.1 With the amount of communication that takes place today in business, it is important to understand the three step writing process and how to incorporate it in business communication. Two of the more common forms of communication in today’s business world are email and instant messaging. Both forms of communication offer pro’s and con’s for use in the work place. While instant messaging is conversational and has immediate feedback, email is a stronger professional method. Before sending a type of correspondence in the business world, it is vital to understand the three step writing process for business communication. Even though most people do not recognize they are taking part in the three step process, it is knowledgeable to understand the process so one can communicate on a business level and not just a social level. The first step of the three step process is planning. This step can be broken down into four pieces; analyzing the situation, gather information, selecting the right medium, and organize the information. To break it down it more simple terms, know what your audience needs, find the information your audience needs to know, selecting the source of communication, and selecting an approach to define your main idea (Karimbriscoe, 2012). The second step of this process is the actual writing of the message. This part of the process can be broken down into two parts. First is to adapt......

Words: 887 - Pages: 4

Free Essay

Arguing the Future

...You Got Mail Communication has a big role in our lives. As humans, our means of communication develops. Before technology existed we would use mail, symbols, or music to send messages. Sharing information that keeps business and factories running, helping people in trouble, paying bills, transportation, and food supplies, and more. If people continue to rely on text messages and email to communicate, then people would run the risk of never really being understood, which creates the potential for unnecessary conflict. During the past, daily planners determined communication and it is still evolving as a whole new level to communicate to one another. Communication has been emphasized in the future. The field of communication has always been powerful and had its own histories of adapting through time with difference audience of literacy. SMS or short message system was developed in the mid 1980’s that became a method to exchange 160 characters that is received in a mobile phone. An article from EbscoHost, “Mobile Text Messaging: An Emerging Market Tool” by Mannappa Omkareshwar states that in today’s society, text messaging is mostly known by sending messages rapidly. He also states that text messaging one of the examples that involves a system of sending invitation. This has become a popular of communication inside and outside the United States. When having face-to-face conversation we are able to see eye contact, body language, and voice to get the message through......

Words: 1032 - Pages: 5

Premium Essay

Communication

...Demonstrative Communication Paper The description of demonstrative communication is established. As a part of demonstrative communication, the nonverbal and unwritten communication such as body language and tone is acknowledged. Effective and ineffective responses are presented as examples of demonstrative communication. Thus positive and negatives are drawn out of how demonstrative communication can developed between the sender and the receiver when used. Listening and responding is a part of demonstrative communication which will be included in paper as well. In communication the receiver and the sender plays a role in which demonstrative communication is acknowledge. The use of facial expressions by the receiver and the senders results in feedback from the opposite party. The facial expressions can be happy, sad, scared, and excited faces (Cheesebro, O’Connor, Rios, 2010). Thus allows each party involved in the communication to respond or change initial message. Tone of voice as well interprets differently such as when a sender is yelling loudly the message can be interpreted as being bad, or excitement of message .The body language can tell a story on its own giving each person in the communication a sign ahead of verbal communication on how to react. Body language can be a way a person sitting, use of hands, and use of confidence in stance (Cheesebro, O’Connor, Rios, 2010). Demonstrative communication can be effective and ineffective. When......

Words: 906 - Pages: 4

Premium Essay

Engl 227 All 7 Weeks Discussions

...ENGL 227 All 7 Weeks Discussions Purchase here http://devrycourse.com/ENGL%20227/engl-227-all-7-weeks-discussions Product Description Week 1 DQ 1 - Process-Oriented Writing Week 1 DQ 2 - Formatting Business Messages Week 2 DQ 1 - Positive and Neutral Messages Week 2 DQ 2- Electronic Communication Week 3 DQ 1 – Negative Messages Week 3 DQ 2 – Collaborative Writing Week 4 DQ 1 – Diversity Issues in Professional Writing Week 4 DQ 2 -Report Writing Week 5 DQ 1 - Persuasive Messages Week 5 Dq 2 - Visual Aids Week 6 DQ 1 - Planning Formal Reports Week 6 DQ 2 - Formatting Formal Reports Week 7 DQ 1 - Adapting Reports for an Audience Week 7 DQ 2 - Review of Professional Writing Standards Week 8 DQ - Looking Ahead ENGL 227 All 7 Weeks Discussions Purchase here http://devrycourse.com/ENGL%20227/engl-227-all-7-weeks-discussions Product Description Week 1 DQ 1 - Process-Oriented Writing Week 1 DQ 2 - Formatting Business Messages Week 2 DQ 1 - Positive and Neutral Messages Week 2 DQ 2- Electronic Communication Week 3 DQ 1 – Negative Messages Week 3 DQ 2 – Collaborative Writing Week 4 DQ 1 – Diversity Issues in Professional Writing Week 4 DQ 2 -Report Writing Week 5 DQ 1 - Persuasive Messages Week 5 Dq 2 - Visual Aids Week 6 DQ 1 - Planning Formal Reports Week 6 DQ 2 - Formatting Formal Reports Week 7 DQ 1 - Adapting Reports for an Audience Week 7 DQ 2 - Review of Professional Writing Standards Week 8 DQ - Looking Ahead ENGL...

Words: 875 - Pages: 4

Premium Essay

Demonstrative Communication

...BCOM/275 - Business Communication and Critical Thinking March 11, 2012 Abstract Demonstrative Communication Demonstrative communication is defined as a process of sending and receiving of messages, which involves exchanging thoughts, information or messages. Demonstrative Communication includes sending verbal and nonverbal, written, and visual messages from sender to a receiver by expressing how the individual may be feeling or to convey thoughts. Nonverbal communication will have an impact of between 60-75% on a message. Some of the topics to be discussed are very important to demonstrative communication and the roles that verbal and nonverbal communications play in our everyday personal and professional lives. Demonstrative communication involves the exchange of messages and thoughts through the process of verbal and nonverbal communication, including, but not limited to; Active Listening, or attending, Body Language, Vocal Intonation, Eye Contact, Facial Expressions, e-mail, and texting to send and receive message. Demonstrative communication can be effective or ineffective as well as positive or negative, depending on how the message is communicated and received.   Active listening or attending is a combination of physical and mental presence. Communication experts, in general, estimate that we spend close to 50 percent of your day listening. According to Management-trainer Madelyn Burley-Allen, author of Listening, the Forgotten Skill ,......

Words: 1087 - Pages: 5

Free Essay

Chapter 9: Writing Negative Messages

...Learning Objectives: • Apply the three-step writing process to negative messages • Compare and contrast the direct and indirect approaches to negative messages, including when it is appropriate to use each one • Identify the risks of using the indirect approach and explain how to avoid problems • Explain the importance of maintaining high standards of ethics and etiquette when delivering negative messages • Explain the role of communication in crisis management • List and discuss three guidelines for delivering negative news to job applicants Goals of Negative Messages • Convey the message • Gain acceptance of the bad news • Maintain as much goodwill as possible • Maintain a good corporate image • Minimize future correspondence The Three-Step Process • Planning o Analyze situation → Gather information → Select Medium → Get Organized • Writing o Adapt to the audience → Compose the message • Completing o Revise → Produce message → Proofread message → Distribute Message Negative Messages • Consider alternate approaches • Acknowledge cultural variations • Consider audience characteristics • Maintain ethical standards Choosing the Approach • Predicting the audience’s reaction • Knowing the audience’s preferences • Judging the importance of the news • Preserving working relationships • Getting the reader’s attention • Following organizational guidelines The Direct Approach • State the bad news • Give reasons • End with a positive......

Words: 541 - Pages: 3

Premium Essay

Business Communication and Critical Thinking

...Business Communication and Critical Thinking XBCOM/275 In today’s competitive business world and difficult economy, effective communication is more essential than ever before. It is the foundation in which companies and careers are built and success in made. Communication between Managers and their subordinates is crucial and important that the proper message is received and interpreted correctly to avoid frustration and ensure organizational success. One form of communication is called Demonstrative communication; it includes nonverbal and unwritten communication and involves such things as facial expressions, body language, and tone of voice. The message we send through our body language conveys emotional information. A face can light up with enthusiasm and approval. It can express confusion and displeasure. Your eyes express joy, sadness, anger, or confusion. Your posture can create a feeling of a warm welcome or cold rejection. For example the crossing of arms portrays a feeling of rigidness while gathering up your belongings and reaching for your purse signals a desire to end the conversation. Finding the words to say when delivering a message is only part of the communication process. Your body language speaks more than you care to think to your intended target, and it captures the audience’s attention so that they can take in and analyze the point you are trying to get across to them. As mentioned before your facial and body expressions......

Words: 781 - Pages: 4

Premium Essay

External Communication Summary

...Select one external communication posted in Module Three and assess it for the legal, compliance, and brand implications to the stakeholders. In your initial post, summarize your assessment of the external communication. Outline what legal aspects must be considered with the communication, what compliance issues need to be addressed, and how the brand could be affected. Ensure that you clearly identify the original communication you assessed.  Review at least one external communication analysis, and argue or defend your classmate’s position regarding the communication he or she reviewed. Explain any additional recommendations you would make to improve the effectiveness of that communication. A: Summary: A communication strategy involves the formulation of a desired position for the organization in terms of how it wants to be seen by its different stakeholder groups. The content of a communication strategy is influenced by the process by which it is formed and by the different individuals and layers in the organization who have had a stake in it (Cornelissen, 2014). When an incident arises that has the possibility of attracting public or media attention, it is important for an organization to be prepared in regards to their stance regarding the issue. For the purposes of this exercise, an example will be referenced regarding a press release from Whole Foods Market. This combination style external communication is a well-written example of an informative as well as a......

Words: 3972 - Pages: 16

Free Essay

Entourage Final Paper

...Communication is a tremendous aspect of everyday life. The effects of positive and negative communication are imperative to making deals, providing information, and even everyday office interaction. The way people communicate with each other defines their character, especially in an office setting. Positive communication skills are appreciated and are the basis of running a successful company. Conversely, negative communication can lead to business failure, as well as poor relationships with co-workers. Three positive methods of communication are active listening, effective speaking, and confidence. Three negative methods of communication are strong reactions, providing misleading information, and the use improper communication tools. Ari Gold displays both positive and negative communication skills as a Hollywood agent. Active listening can make or break a relationship with a client. While engaging in conversation, the listener and speaker must both participate. Eye contact and gestures must be practiced by the listener to show acknowledgement of comprehension. This allows the speaker to know whether their point is getting across. If the listener is confused, they must ask questions, ask the speaker to change the wording, or give a more detailed explanation (McKay). Ari Gold’s active listening made him the powerful businessman that he is today. Ari’s job revolves around listening to others and having an ear everywhere in Hollywood. Ari uses a pyramid system for...

Words: 1442 - Pages: 6

Premium Essay

Demonstrative Communication

...Demonstrative Communication Demonstrative Communication is a way we express ourselves through a message if we the sender or receiver. Demonstrative communication is nonverbal or unwritten communication which involves some things as facial expressions, tone of voice, and body language. Demonstrative communication can be effective and ineffective for the sender and receiver. Maximum Advantage LLC says, “Nonverbal communication is the communication skill that usually receives little thought because it happens automatically”. As you think about it we actually learn to communicate nonverbally at a very young age, for example, baby crying shows a sign of nonverbal communication because the baby is trying to express something by crying showing a facial expression, tone of the cry, and their body gestures. Unwritten communication allows the sender to receive feedback immediately from the receiver. As the sender gives an unwritten message you will know whether if the sender is saying the message in a positive or negative way and this is a way to be certain if the message is being understood by the receiver. For instance, unwritten communication gives you the chance to choose your words by knowing what type of audience you will have. There are many ways to communicate effectively like: speak to people, to take ownership for the communication; smile at people, it takes less muscles to smile than to frown because a smile shows positive feedback in all cultures; be friendly, it takes......

Words: 765 - Pages: 4

Premium Essay

Phoenix

...WEEK 1 DISCUSSION QUESTION 1-3 DQ1: What are some ways in which receivers of messages provide feedback when listening to or reading a message? What effect does this have on the message? Provide examples Receivers of message provides feedback through body language, eye contract, facial expression or verbal acknowledgment. This effects the sender and the message by either having a positive or negative effect and or determines either a favorable or negative respones, depending on the feedback given by the receiver on the content of the message which might effect the context of the message. For example, if a person rolls their eyes, it can be they are disinterested, dissatisfied or simply aren't listening to the sender. This has a negative effect on the message because it will likely get lost in translation. DQ2: Which step in the communication process do you consider to be the most important? Why do you think this? Which of these steps is the most uncomfortable for you? Why is this? How might you work to change this? I believe the most important step in the communication process is the MESSAGE. The message comprised of ideas, thoughts, feelings, or opinions to be communicated. Sometimes it can be short and concise or as complex as quantum physics. It all depends on what is needed to get across to the receiver and how it interpreted it. ENCODING would be uncomfortable/difficult part. It is uncomfortable/difficult because in my line of work I deal with new and......

Words: 448 - Pages: 2

Premium Essay

Demonstrative Communication

...Demonstrative Communication BCOM/275 22 May 2012 Demonstrative Communication When the question, “What do you think of when you hear the word communication?” is asked, usually the first or second response is “speaking.” Of course that is an important component, but the area of nonverbal communication, research indicates, is more “telling” of our thoughts than the verbal words we speak (Clark, 2004). Communication is often expressed either verbally, nonverbally, written, or visually. The focus of this paper is to discuss and examine communication that does not involve verbal stimuli. This type of communication is commonly referred to as Demonstrative Communication. Demonstrative Communication involves the use of nonverbal cues. Examples of nonverbal cues include facial expression, postures, eye gaze, gestures, facial expressions, and body language. Nonverbal communication is a very crucial but often neglected area of communication. In comparison, verbal communication make up seven percent of a message, and the remainder is composed of 38% percent tone and 55% nonverbal cues (Lee, 2011). Verbal communication involves using speech to exchange information with others. Verbal communication is more than just talking; it also includes written and mediated communication. A response of “yes” is considered an example of verbal communication, as long as it involves at least one sender and one receiver using spoken words, it can be considered an example of verbal......

Words: 1017 - Pages: 5

Premium Essay

Com 140 Learning Consultant / Tutorialrank.Com

...COM 140 Assignment: Negative Messages (UOP) For more course tutorials visit www.tutorialrank.com Assignment: Negative Messages Using templates or sample documents to help you write emails, memos, and letters can be helpful for inexperienced writers; however, customize the communication so the document does not appear as a form letter. Resources: Writing Different Kinds of Messages, Week Three CheckPoint, Model Documents Gallery, and Writing for Your Reader Checklist Due Date: Day 7 [Individual] forum • Use the information in your Week Three CheckPoint to determine how to communicate with the manager, teammates, and travel agent in the scenario. Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party, based on information in the Week Three reading Writing Different Kinds of Messages. Review the sample emails, memos, and letters in the Model Documents Gallery at http://www.bedfordstmartins.com/modeldocs/business.htm Write a letter to one party, a memo to one party, and an email to one party. Each communication must be a maximum of 250 words. Use appropriate grammar, spelling, style, and format for each type of communication. • Review the Writing for Your Reader Checklist at http://bcs.bedfordstmartins.com/axia/write_audience.html to ensure you have followed the guidelines for communicating effectively with an audience. If you cannot answer yes to every question, revise your messages before......

Words: 1300 - Pages: 6

Premium Essay

Demonstrative Communication

... Demonstrative communications is an vital part of effective business communication. Verbal and nonverbal forms of communication are overlooked everyday in business communication. The facial expression one may use when he or she responds to someone can give that person an impression without the other person having to say a word. A smile would be interpreted as a positive facial expression, while a frown would be interpreted as a negative facial expression, but grins can also be either positive or negative. Someone's voice and expressions are a very powerful tool for communicating when used properly and a friendly tone of voice can make them seem more approachable and kind. All these things can have a huge impact on the message you are sending to the other person. Depending on the way a person comes across to the recipient, the recipient could react positive or negative. An imbalance in any of these could result in ineffectiveness of demonstrative communication. That is why it is very important that everyone pays attention to their demonstrative communication by listening and responding to the feedback that they receive from the intended recipient. Demonstrative communications can be both effective and ineffective. If a person makes sure that he or she pays attention to the facial expression that they give, the body language they use, and the tone they use when talking to someone, he or she could help to accentuate a message in a positive way. If, ......

Words: 957 - Pages: 4