Free Essay

Negotiation Checklist

In: Business and Management

Submitted By bangbangkut
Words 1431
Pages 6
Table of contents

Topic | Page | Table of content | 1 | Introduction | 2 | Main contents Step 1: Create An Effective Atmosphere | Step 2: Clarify Perception Step 3: Focus On Individual And Shared Needs | Step 4: Build Shared Positive PowerStep 5: Look To The Future, Then Learn From The Past | Step 6: Generate Options Step 7: Develop “Doable” – Stepping-Stones To Action | Step 8: Make Mutual Benefit Agreements | | 3 – 7 3 | 4 | 5 | 6 | 7 | | Figures | 8 – 9 | Conclusion | 10 | References | 10 |

Introduction
Conflict in OSH arises in the workplace. Dealing with conflict its refer to the struggles that result from incompatible needs, feeling, thought or demands within person or between two or more people. There are 3 types of conflict at workplace: 1. Interpersonal conflict 2. Individual-group conflict 3. Group-group conflict

Conflicts can arise between people because of differences in educational backgrounds, personal experiences, ethnic heritage, gender and political preferences. In this task given, the issue that will be discussing in strategies to deal with conflict is a gender issues. This issue is importance because in every organization they have male and female worker. This conflict will be occurring when there are some misunderstandings between the different genders. There are many situation can be describe to this conflict. There is the process to solve the problem and conflict resolution.

Main contents
Conflict resolution process
Step 1: Create An Effective Atmosphere
Creating an effective atmosphere is a very importance step in the conflict resolution process.
Example: Try avoiding sensitive issues for the example about the culture, gender, family and religion. There are many kind of cause that can occurring a conflict in these are the sensitive issues. Try not to talk about it and be a professional when doing a job. * Personal preparation – all parties involved must ready themselves in positive ways to approach issues honestly and openly. * Timing – choosing a time that is the best for all parties involved. A time in which no one is feeling pressed to move on or pressured in other ways. * Location – where must meet is as importance as when must meet. It is best to pick a place where all parties can feel comfortable and at ease. * Opening statements – try to start out on a good note. Good openings show the sincerity and willingness to approach conflict.
Example: When having a meeting, they have a male and female representative. So everyone must prepare themselves to get ready in every situation that they will faced. Try to be open minded and think positive on every issues that will be discussed. Try to find a suitable time to discuss this matter to make sure every representative can attend the meeting without any forced and pressure. The meeting must be held at the suitable place not only for their comfortable but also to make sure they have a calm situation. The safety officer representative must start the meeting with a good opening. Try to give a positive look to the other to make sure they can think positive too.

Step 2: Clarify Perception
Clarify individual perceptions involved in the conflict
Example: the problem can’t be solve if the root cause is unclear. Ask each person on what their opinion and perception about the matter. * Sort the part of the conflict – ask what it is about * Avoid ghost conflicts – get to the heart of the matter and avoid side issues. * Clarify what, if any, value are involved. * Recognize that the parties involved need each other to be more effective.
Example: when having a discussion, find the main point of the issue and try to identify what this conflict was about. Focus on issues that are being a main point and avoid side issues that can disturb a main point cause it can effect timing. In the organization, there are men and female. Worker should know how to respect each other without raise up sensitive issues. They should work up together and make sure the work that been given are doe smoothly without any problem. They should know, they need each other to make the work done effectively.

Step 3: Focus On Individual And Shared Needs
Expand on shared needs. Must realize that everybody need one another in order to successfully resolve conflict.
Example: every person have their own need. Ask their needs towards conflict, they need to be together to make sure the conflict be resolve. Male or female have their own right try to united to have one solution.

Step 4: Build Shared Positive Power * Power is made up of people’s outlooks, ideas, convictions, and actions * A positive view of power enables people to be most effective. A negative outlook on power proves disempowering. Instead of “power it,” it encourages “power over”. * Positive power promotes building together and strengthening partnership. When parties in conflict have this outlook, they can encourage each other to use shared positive power. * This gives an ultimate advantage to all involved because each person’s positive energy is being drawn upon for a worthwhile solution.
Example: Avoid negative thinking. This is the motivated part where everybody must try to think positive to make sure there are no argument and non professional thinking happen. For the example when they think that issues can be solve so that the issues can’t be resolve try to get a positive outlook. This can surely solve the problems.

Step 5: Look To The Future, Then Learn From The Past * Don’t dwell on negative past conflicts, or the conflict won’t be able to be solved positively in the present or the future. * Try to understand what happened in the past, and avoid repeating the same mistakes over.
Example: Learn from the mistake and try to move on in a future. Avoid from repeating the same issues and the same mistake at the future. Be a professional when doing a job to make sure no problem will occur. Avoiding undemonstrative when having a group discussion where it can occurring problem.

Step 6: Generate Options * Beware of preconceived answer * Look for common threads * Make sure options are workable for all parties involved * Set aside disagreement and focus on options that seem most workable * Avoid spin-off conflict by passing options that won’t work for all involved
Example: Find option from other idea. Select the best idea to solve these issues with satisfied everyone.

Step 7: Develop “Doable” – Stepping-Stones To Action
Doable are specific actions that have a good chance at being successful. Doable are: * The ideas that have the best chance at success * Steps that never promote unfair advantages on any sides * Found on shared input and information from all parties * Trust builders – they add confidence in working together * Actions that meet shared needs
Example: give a motivated to increase their confidence when faced with others. Make them feel comfort. When both parties can discuss in one table with no problem and comfortable, this can make conflict been resolve between these two gender.

Step 8: Make Mutual Benefit Agreements
Mutual-benefit agreement will lead to lasting solutions to specific conflicts. * Instead of demands, focus on developing agreements and find shared goals and needs * Build on “doable” things by working on the smaller stepping-stone solution. * Pay attention to the needs of the other person addition to individual own interests. * Recognize the “givens” – basic things that cannot be altered or compromised * Clarify exactly what is individual responsibilities * Keep the conflict partnership process going by using and sharing these skills with others.
Example: use a ‘win-win’ concept which all parties have one agreement. Pay attention on their need not their feel. When all parties that involved in this conflict satisfied with the result, all work or discussion can be carry on smoothly and clearly.

Figures
When conflict was occur between two parties

When conflict was resolve two parties need each other to be stronger

Conclusions
The differences between the psychologies of men and women have been a subject of debate for many years. When men and women are working together, their differences may leave the realm of the theoretical and become an obstacle to business success. Watching for signs of gender conflict and taking steps to defuse potentially problematic situations is invaluable for any manager, and can go far to maintain a happy and productive work atmosphere. Try to deal with this conflict to make sure there are peaceful when doing a job.

References 1. Note no 5. Dealing with conflict HRM3118. By Miss Najah Bt Ahmad. 2. Journal of Young Investigators. 2003. Volume Seven. 3. http://www.usip.org/events/how-conflict-changes-gender-roles

Similar Documents

Premium Essay

Negotiation Checklist

...The Negotiation Checklist is a list that helps to prepare you for negotiation. The list consists of four parts: you (the negotiator), the other party (them), the situation or environment, and the relationship between the parties. According to Tripp, “The well prepared negotiator knows the playing field and the players, is seldom surprised, and can promptly capitalize on opportunities.” In the first part of the negotiation checklist, self-assessment is necessary in order to determine what you want out of the negotiation process. You must determine the goals that you have in this negotiation, so you can determine what you want out of the deal or process. After the goals are set, each issue must be determined then be assessed as to whether or not they are important or not in the negotiation. Then you must determine your BATNA or Best Alternative to a Negotiated Agreement. If you have multiple alternatives, you are able to demand more in negotiations. Lastly, you must determine what your resistance point is, and when you can walk away or choose your BATNA. The second part of a negotiation checklist is the other party in which you are negotiating with. The other party must determine any issues that they have as well as address the issues that you bring to the table. Even though you have alternatives, the party that you are negotiating might have other alternatives as well. You must determine what the other party’s resistance point is and also set your resistance......

Words: 1053 - Pages: 5

Premium Essay

Negotiations Checklist

...1. Negotiation Trap: I must analyze what type of bargainer I am. Identifying my type helps me avoid fall into the negotiation trap. 2. BATNA: I must analyze what my BATNA is. This is my reference for the negotiation. 3. Focus on Interest: I will approach the negotiation with a focus on interest of the other party. Identifying the possible interest of other party involved in negotiation will help me analyze the possible ways of expanding the pie (creating more value). 4. Integrative Bargaining: Focus more on Integrative bargaining. Analyze multiple issues and interest, creating and claiming value and cooperative problem solving. Consider possible trade-offs to avoid conflicts and have a win-win situation. 5. Bargaining Zone: I must analyze my bargaining Zone. The zone where the buyer’s and supplier’s negotiation ranges overlaps. 6. Reservation Price: I have to write down my reservation price. This determines when to expand the pie create more value and when to walk away from negotiation. 7. Identify the power in negotiation: Identify exactly the type power in negotiation and analyze the persuasive skills required to move from perceived power to realized power. 8. After striking with the initial deal, I will have to keep my options open for re-anchoring. Negotiation Trap: * Identifying the type of bargainer helps to identify the potential traps. * Soft bargainers agree on deals worse than the BATNA and they fail to achieve......

Words: 807 - Pages: 4

Premium Essay

Negotiation Skills

...The Negotiation Checklist Negotiation and deal making has been practiced for generations and most everybody engages in it daily from the boss at work to their spouse/partner to the garage sale down the street. A successful negotiator is a person that is well prepared, uses effective communication and sets clear goals to achieve. Regarding the factors that are critical to successful and effective negotiation per the checklist is setting clear objectives for what needs to be achieved and resolved. Just like many other things in life establishing clear goals helps to understand what you need, where you want to be and what the desired outcome is. Without knowing what you want to accomplish and what you would like the desired outcome to be, negotiation is obscure and unclear. Although setting goals and objectives for a negotiation checklist is an obvious consideration, it nevertheless, is extremely critical to understand what you’re trying to accomplish in a negotiation and is the foundation in which everything else follows. Another very important factor that goes hand in hand with establishing objectives for negotiating is what the issues are that needs to be resolved. Knowing what you’re trying to accomplish and what specific issues need resolved is crucial to effective negotiating. Again, knowing exactly what needs negotiated and resolved is an obvious answer, however, it is very important to have specific issues addressed. This will help to eliminate any......

Words: 962 - Pages: 4

Premium Essay

Negotiation

...* Negotiations * “The perfect negotiation” * Phase 1-Preparation * Decide what you want and prioritize your wants -High importance: those you must get if you are to agree at all. -Medium: those that you would prefer to attain, but are not critical -Low: those that you would like to attain, but would not let them jeopardize the deal Assign ranges of possible values to each want Ex: 100-150 euros or “will deliver by Friday” * Phase 1- Preparation Issues Wants Importance Entry Exit Problems your ideal high, med, low should be walk reasonable away * CHECKLIST FOR PREPARATION 1. What are the negotiable issues? 2. What do you want for each? 3. Rank each by it’s importance to you * -High absolutely critical – certain or no deal * -Medium – important but not critical * -Low – like to achieve but would not sacrifice the deal if not obtained 4. What are your entry and exit limits? 5. Entry terms should be reasonable 6. Exit terms are your “walking away” positions 7. All prepared positions could be revised if circumstances suggest changes are advisable * Phase 2-Discovery -Ask open ended questions “How’s business?” “What do you hope to get out of today’s negotiation?” -Listen for clues to what they really want, take notes, the more they talk the better -What criterion are you using? What are your priorities? How do you calculate those numbers? How do you feel......

Words: 916 - Pages: 4

Premium Essay

Comminucation and Personality Paper

...Negotiation in Today's Business World Negotiation: To confer with another person as to arrive at a settlement of some matter; also to arrange for or bring about such conference” (Merriam-Webster Dictionary) The above connotation is a clear and concise definition of the negotiation process. This will give us the opportunity to take a moment to look back and retrospect on many activities we participate or perform certain realities will begin to come into fruition. This visualization really suggests that most of us engage negotiations daily in one way or the other. For most people these interactions usually occur in the form of mediation disputes, contractual agreements and conflict resolution without truly recognizing the interface transpiring. Most of us are engaging in some type of negotiation process visualizing the process in phases and what each phase entails might be the defining factor in what most negotiators consider a successful or unsuccessful negotiation. In this paper the subject to examine is four phase process that individuals including myself should take consideration before entering into any form of dialogue between parties or groups with conflicting views. The phases includes: 1) pre-negotiation or preparing, 2) conceptualization/presentation, 3) setting the details, 4) follow-up Phase 1; Pre-negotiation or Preparing Understanding the essentials of preparation was the first concept I adopted while aspiring to begin a catering and event planning business...

Words: 1070 - Pages: 5

Premium Essay

Negoatiation

...Negotiation Checklist A systematic way to ensure you are well-prepared before your next negotiation. Instructions for use: If using this checklist online, replace the checkbox with an X. A. About You □ 1. What is your overall goal? □ 2. What are the issues? □ 3. How important is each issue to you? □ (a) List all of the issues of importance from step 2. □ (b) Rank order all of the issues. □ (c) Assign points to all the issues (assign weighted values based on a total of 100 points). □ (d) List the range of possible settlements for each issue. Your assessments of realistic, low, and high expectations should be grounded in industry norms and your best-case expectations. □ (e) Assign points to the possible outcomes that you identified for each issue. □ (f) Double-check the accuracy of your scoring system. □ (g) Use the scoring system to evaluate any offer that is on the table. □ 4. What is your “best alternative to negotiated agreement” (BATNA)? □ 5. What is your resistance point (e.g., the worst agreement you are willing to accept before ending negotiations)? If your BATNA is vague, consider identifying the minimum terms you can possibly accept and beyond which you must recess to gather more information. B. About the Other Side □ 1. How important is each issue to them (plus any new issues they added)? □ 2. What is their best alternative to negotiated agreement? □ 3. What is their resistance point? □ 4. Based on questions B.1, B.2, and B.3, what......

Words: 399 - Pages: 2

Premium Essay

Assignment 1

...priorities, and develop support arguments. (Carrell, Heavrin, 2008 p. 31, figure 2.1) In 2008, Miller suggested that “many negotiations are won or lost depending on the quality of preparation and planning.” (p. 42) First, there are multiple parties involved and multiple items that need to be distributed. With this being negotiations amongst family members and the circumstances that lead to these negotiations being a death in the family, it is certain that emotions and stresses will run high. I need to make a list and identify all the items, terms, and issues. Second, I need to identify the items, terms, and issues that make up my BANTA, and then prioritize important items, desirable items, and throwaway items. Third, I need to develop support arguments for each issue. I need to be able to answer why to each issue. This may require some research and supporting documentation. Skill 2-2: Should you propose the three of you begin negotiation by adopting ground rules that address the “5 Ws”? Also consider the setting –where should you meet? I would propose that the three of us adopt ground rules because “a few basic ground rules can reduce anxieties and help get the process started – and completed.” (Carrell, Heavrin, 2008, p. 36) Addressing the “5Ws” identifies common boundaries and can provide critical information. The place of negotiation is very important. I would suggest a neutral public place like a library or dining hall. It is important for the...

Words: 756 - Pages: 4

Premium Essay

Journal

...Journal for class one The mediation was a nice change of pace for once. After fighting traffic all day and getting off work going to class can be a struggle. The part that sticks out the most for me is the body scan. There is a lot of stress with getting thru the day. As we all slowed down the different parts slowly calmed down to a restful state. I think for a lot of the people in this class the meditation is difficult because silence can be really loud. I’m not sure if this has to do with PTSD or what but, getting to a settled point seems difficult for some. Over all I think it’s good for everyone though. When it comes to decision making I think many people that rely on gut instinct to make important decisions which leads to poor results. There really isn’t much logic in making decisions this way. When managers insist on incorporating logic and evidence, they make better choices and their people or companies benefit a lot from this. Regardless of the effort that is put into making a decision, it has to be accepted that some decisions will not be the best possible choice. One of the fundamental values for me and my co-workers is ethics, and our set of rule. A person that does not make ethical decisions would not last long in an environment where the core values include integrity and honesty, which are the kind of behaviors that are demonstrated not only on the big decisions, but on the everyday decisions and gestures. The challenge is to make business-sound decisions that......

Words: 1097 - Pages: 5

Premium Essay

Journal 1

...any type of strategies. Strategy Used The strategy that was used in the beginning was strictly competitive and later it became accommodating after we went against our word after our first negotiation. As a team we concluded from the instructions that we were going against the counterpart in order to maximize our teams profits at any cost, maximizing the outcome now and not worry about a long-term relationship in the future. I believe the strategy our counterpart used was collaborative. They strategized that at the end of our negotiation we could have come to an equal profit. SWOT Analysis (self and counterpart) As a team our main strength in the initial strategy was that we communicated well when discussing our first move in opening or closing the Corner Store. At our first negotiation the team agreed to stick to our competitive strategy and maximize our profit at any cost. The counterparts strategy was leaning towards being collaborative. The counterpart gave us free flow of information by letting our team know that they wanted to have equal profits. We used their negotiation as an open opportunity to go against what was agreed on. At I believe both parties changed their strategies. The counterpart then didn't trust us and went from collaborative to avoidance. At the second negotiation the counterpart didn't want to negotiate even after giving them an exploding offer! As they walked away our team felt remorse and decided that we would allow the counterpart to not have a......

Words: 1324 - Pages: 6

Premium Essay

Language of Negotiation

...Introduction This essay will first show how an effective use of language and persuasion, and a good awareness of ethical considerations can contribute to a successful negotiation process by breaking deadlock and achieving a win-win situation. To lead a good business negotiation, there are five key points that one should go through: preparing the negotiation, rehearsing the negotiation, describing our statement and position, making propositions and offers, bargaining and the weight of culture in the negotiation process. The process of negotiation itself requires preparations. If one negotiates in an offhand attitude, then one will never be able to optimize ones efficiency. More the negotiation is important and more it requires preparation. If one does not prepare correctly and efficiently, and if the other part did it well, one will enter in a position of inferiority. One will appear weak and non-professional. The lack of preparation will nearly always cost money. Preparing the negotiation Oral communication, such as discussions and conversations belong (most of the time) to improvisation. Negotiation, which is a particular form of oral communication, also seems to belong to improvisation. But by just reducing it to a simple improvisation, it is underestimating the power of words and language. Negotiation always requires a minimum of preparation. By preparing or building your knowledge (make researches about the products, company mottos and corporate......

Words: 5093 - Pages: 21

Premium Essay

Elly

...critical supplier relationships. These practices represent a reasonably comprehensive (though certainly not exhaustive) approach to maximizing value in important supplier relationships. While not a recipe for guaranteed success, these practices comprise a roadmap for systematically negotiating and managing key supplier relationships more effectively. Today’s sourcing and procurement professionals face a multitude of negotiation challenges: from internal negotiations with business units around sourcing strategies; to negotiating agreements with single and sole source suppliers; to ongoing negotiations over individual statements of work, change orders, issues of scope, and the like. This excerpt describes the four best practices related to negotiation and offers some practical ideals about how to implement them. About the study The study was based on data collected from sourcing and supply chain executives at more than 100 companies about relationship management practices with their key suppliers, across six fundamental areas: Evaluation and Selection Negotiation Post-Deal Relationship Management Termination Performance Monitoring Portfolio Governance and Management One hundred fifteen survey respondents were asked to answer scaled questions on specific practices, as well as open-ended questions about their company’s overall approach to supplier relationship management. The bulk of the study details specific findings about each practice, including a...

Words: 8901 - Pages: 36

Premium Essay

The Art of Negotiation

...The Art of Negotiation: Best Practices for Success April 2010 © 2010 Denali Group Introduction This whitepaper closely examines techniques that are key to In-Flight Negotiations. Specifically, we will address critical components of successful negotiations, including: 1. 2. 3. 4. 5. 6. The Negotiation Process Key Principles Strategy and Tactics Best Practices Lessons Learned Conclusion 2. The Negotiation Process There are two distinct phases and four critical steps to a successful negotiation process, as illustrated below. Preparation is key to the process to ensure that you are negotiating from a position of strength. The old adage “knowledge is power” certainly holds true when it comes to leveraging timely market intelligence to achieve cost reductions in negotiations. Do More With Less Learn more about how Denali Group can fast track your Procurement Transformation. © 2010 Denali Group 2. Key Principles There are several key principles to consider when engaging in successful negotiations. Understanding these principles beforehand, and knowing the concessions you are and are not willing to make, can provide clear parameters during the process. • It is important to define clear negotiation targets, such as: • LAA – Least Acceptable Agreement • MDO – Most Desired Outcome • BATNA – Best Alternative to a Negotiated Agreement Start LOW! No “presents”, give concessions only with something in return Look for multiple creative concessions to enlarge the......

Words: 1111 - Pages: 5

Premium Essay

Negotiating

...that if one side is under time pressure to come to an agreement quickly, it gives the other side tremendous negotiating power. The secret to using time pressure as a tactic is to find out the other side’s deadline, but not let them figure out your deadline. This important because most significant concessions in any negotiation will be pushed very close to the deadline. This happens for two reasons. First, people faced with a deadline usually tend to procrastinate. And second, people tend to become a lot more flexible when confronted with time pressure. If you want to see how time can be used as a negotiating tool, just watch some children try getting concessions from their parents. Children know all about time pressure. If they want something, they ask for it just at the last moment. They wait until you're rushing out the door when you’re already late, that's when they know they have the best chance of getting what they want. Why? Because they subconsciously know that under time pressure people become very flexible. (negotiatingtraining.com) These are just a few of the many things that place negotiators on both sides under time pressure. Make your own checklist and expand it with each new situation you encounter. Keep your list in...

Words: 1345 - Pages: 6

Premium Essay

Negotiation

...central IT system, for the five DGs involved in research, based on Web technology for the storage and management of the essential proposal data and documents. The general business process is described by the following figure: 1.3. Goal of the negotiation Collection and finalisation of all the documents and information required to produce a contract for a given proposal (for any instrument and funding system of FP6, see Annex 1). Implementation of the recommendations of the experts and requirements imposed by the Commission. 1.4. Characteristics of the negotiation The negotiation is an interactive and iterative process between the Commission on one hand and, mainly, the coordinator on the other hand. In some cases, the Commission communicates also directly with other project partners. Communication means are mail, e-mail, phone, meetings, and might include web-based electronic submission. 1.5. Starting point of the negotiation preparation There is no clearly defined starting point of the preparation of the negotiation. Activities described in section 2 which do not imply contacts with proposal participants may potentially be undertaken before the negotiation authorisation is given 1.6. Starting point of the negotiation The authorisation to negotiate is given by the responsible EC official. 1.7. Input required After the submission and evaluation phase Call details (FP, call identifier, year of publication, etc) Coordinator and partner......

Words: 1904 - Pages: 8

Premium Essay

Four Rules for Effective Negotiations

...13/06/2011 Four Rules for Effective Negotiations … Harvard Business Publishing | For Educators | For Corporate Buyers | Visit Harvard Business School FOLLOW HBR: Register today and save 20%* off your first order! Details Subscribe Sign in / Register My Account Anthony Tjan On: Entrepreneurship, Strategy, Managing yourself Anthony Tjan Anthony Tjan is CEO, Managing Partner and Founder of the venture capital firm Cue Ball. An entrepreneur, investor, and senior advisor, Tjan has become a recognized business builder. Four Rules for Effective Negotiations 8:30 AM Tuesday July 28, 2009 | Comments (19) I've been involved in many negotiations in my career. They've all been different in some ways, and alike in others. But through them all, I've identified four "golden rules" to be the most helpful towards productive negotiation outcomes. The rules parallel different stages of a negotiation: 1. The background homework: Before any negotiation begins, understand the interests and positions of the other side relative to your own interests and positions. Put these points down and spend time in advance seeing things from the other side. 2. During the process: Don't negotiate against yourself. This is especially true if you don't fully know the position of the other side. Much is learned about what the other side really wants during the actual negotiation process. Stay firm on your initial set of positions and explain your rationale but don't give in too......

Words: 2648 - Pages: 11