Negotiation Management
1. How does Tootsie Roll Industries communicate its values to suppliers and employees?
Tootsie Roll Industries is able to communicate its values to suppliers and its employees by using an open system of communication. Employees are able to confront and resolve conflict in an open manner and negotiations are encouraged. Employees also have the ability to cross train and sit in on other departments meeting which allows them the opportunity to see how other areas operate and voice any opinions or suggestions they may have. Allowing this open behavior allows the employees to see the whole picture of how the company operates. Many times departments can suffer because they are only thinking about their own tasks and how the big picture operates together. Each factor can affect each area of the business; like a chain reaction of events, one mistake can lead to many consequences.
By creating the housing structures and opening additional jobs for the Chicago area, the company has demonstrated that it supports the middle class population. With creating these opportunities for the employees, it can lead to individuals having their survival needs met and are much more likely to stay loyal to the company for a longer period of time.
2. What communication techniques demonstrate the company’s flexibility?
The openness of the company’s atmosphere could also demonstrate their flexibility. Being able to cross train can also lead to promotions down the line because you are familiar with how each department runs. This also allows more view point to a situation and for creative ideas to flow freely. People from different departments may have suggestions to improve an aspect of a new product or marketing idea that another would not think about.
Having the open communication waves and utilizing really only a three tier communication channel also allows the