ASA is a non-profit homeless shelter whose mission is to serve families with children. It provides more than 100 beds, allocated so that families are housed together in single units. The agency employs four case managers and one case management supervisor.

Case management focuses on assuring that residents have access to community medical care, including general medicine, psychiatric services, dental, and vision services. In addition, case managers coordinate access to community services, such as transportation to vocational training and workplace sites, places of worship, and 12-step meetings (for those in recovery). Finally, case managers assure that children’s educational needs are met through access to school and after-school programs. These services, of course, are provided by organizations and agencies external to CASA.

CASA employs three mental health workers and one clinical supervisor. Mental health services provide individual, family, and group counseling to address residents’ problems in living and general mental wellness concerns.

In addition, the agency employs an office manager, who coordinates food services (provided by an outside vendor), housecleaning and grounds maintenance (also provided by vendors), safety and security, and general day-to-day operations. Coordination with other area homeless shelters is a vital part of office management, as there are times when there are more people seeking assistance than CASA can serve. The office manager has a staff of two part-time office administrators who assist with CASA’s operations after-hours.

Finally, CASA relies on a network of volunteers who provide mentoring services for residents in interpersonal skill development, self-sufficiency in providing for a family, and job interviewing skills. Volunteers also assist with recreational outings that CASA sponsors. The agency partners with area