New Employee Training Assessment

For an administrative assistant position there are several reasons that may indicate training is necessary. Some of these reasons are change in leadership, employee failing to meet objectives, numerous customer complaints, and any kind of change which includes technology changes. Some more specific reasons training are customers not receiving the correct information, messages not relayed to the correct person or even relayed to anyone, a new software being implemented into the business and a new employee being hired into the company that is not familiar with that certain industry. An entry level employee would require extensive training. If I were the person in charge of training this individual I would first start off by making a list of all the tasks that the individual needs training on. Most important tasks would be a priority on the list including taking customer calls, and relaying messages to the correct parties. The less important tasks would be last on my priorities list. Things included farther down the list would be things like making travel arrangements for executives and greeting visitors (which should not be that hard to train on). The customer service manager reporting a sudden increase in calls about poor handling of repeat complaint calls would be the number one priority because customers are always number one on the priority list, they are who keep the company alive. A supervisor requesting training on the specialized technology required by five of his employees would be the second on my priority list because it is important for a supervisor to know what technology his employees are using and how to use it himself so if anything were to go wrong he would be able to help. It is not as important as dealing with customer complaints. Last on my priority list would be team efficiency training addressing the