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Submitted By GrimeyBral
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Types | Sources | Purposes | Verbal | | | Formal definition- Relating to or in the form of words.Information-There are many forms of verbal communication the most popular being face to face due to the fact it allows for verbal and non-verbal messages to be passed on, but is also inconvenient. Speech enables complex ideas to be expressed and spoke about.Advantage- It’s instant and easy to communicate with, due to the fact that things are easier to make out what people mean because of the tone of their voice and the volume of the voice etc. Verbal communication is the most comfortable method of expression. There are ample methods of verbal communication. Easiest method of resolving things.Disadvantage- There’s no record of the conversation so it can’t be referred to in the future. Business example 1- The manager of McDonalds having a meeting with the board about the satisfaction of the BigMac, due to the fact that they previously started a campaign to make the BigMac healthier yet more satisfying to attract more customers and make their present customers want to purchase the burger more often.Business example 2- Business example 3-Appropriate- If you need to have a conversation.Inappropriate- If the business just needs informing of something. | Business example 1- The information informing the business about the satisfaction of the BigMac could have come from internal or external sources. The internal source using technology and the external source being a traditional method of sourcing information. The internal source using technology could be through the McDonalds website, were a few customers could have wrote in the customer service section about the satisfaction of the BigMac also this could have been because the company may have started a campaign to improve the BigMac ; this would then be relayed back to the customer services department, who would then

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