...More on How I Communicate… I have always made the extra effort to express my ideas and opinions as clearly as I possibly can; idealistically hoping that most people can understand and embrace them. However, I have just realized, after reading Chapter 6-8 of my Looking In Looking Out textbook, that I have yet to develop my full potential as a communicator. Before completing this reading assignment, I did not fully understand a few critical communication concepts and principles, such as the ambiguities of non-verbal human behavior, kinesics, proxemics and the process of self-disclosure, among others. But, most likely, from now on, I will be able to engage in different types of conversations that can be more rewarding for my interlocutors and myself. As the years have gone by, I have been noticing that I increasingly listen more carefully not only to what people say and how they say it, but also, to what people do not say, knowingly or not. May be I have been growing older and/or have been learning from my personal experiences. Since, there have been occasions in which my limited ability to read the non-verbal content of what people were “telling” me, did not allow me to achieve what I had initially intended. For instance, a few years ago, when I was beginning to sale life insurance on a part time basis, I lost numerous sales because I could not always discern what the client’s non-verbal behavior was signaling or showing me throughout the sale’s presentation. In time, by trial and...
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...Explore the importance of developing effective communication skills in nursing. Communication is the base for everything done in everyday life as well as in professional practice. What and how something is said will send a number of messages to the receiver; these messages are sent and received both knowingly and unknowingly (Sully and Dallas, 2005). Nurses evidently deal more with patients than any other health care worker (McCabe and Timmins 2006), therefore it is very important that effective communication skills are developed, as they will be supporting the patients, the relatives and then communicating back to other health care workers. This essay will be looking at the importance of developing effective non verbal communication skills, the effect different levels of communication has on patients, and adapting communication skills where barriers exist. Communication is both verbal and non verbal, Verbal communication is often seen as the most important form of communication (McCabe and Timmins, 2006). However when people are communicating, words make up only seven percent of the message. The other ninety three percent is made up by how the message is said, the tone of the message and body language (Argyle, 1989 cited by McCabe and Timmins, 2006). So from looking at the information Argyle presents, it is clear to see that non verbal communication has much more of an impact than verbal communication. Although what is said will still have to have meaning and be appropriate...
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...2011). Communication can be verbal or nonverbal, written, or visual. According to Paul Endress, 7% of the communication process is words, 38% is voice tone, and 55% is physiology. Therefore, nonverbal communication comprises 93% of communication; it is made up of the following three areas and their subgroups: • Body o Physical Space o Clothing and appearance o Locomotion ("kinesics") • Physiology o Posture o Gesture o Facial expressions • Nonverbal o Eye contact o Touch ("haptics") o Tone of voice (paralanguage) Research shows that the nonverbal "channels" of communication (how things are said) are often more important than words alone (what is said)(Endress, 2010). Demonstrative communication is that part of the communication process that includes nonverbal and unwritten communications. Demonstrative communication entails sending and receiving wordless messages (Nayab, 2010) Effective or Ineffective Effective communication is the foundation for positive interactions in the workplace as well as in social settings. To share ideas, give opinions, or be defined as an individual, one must have effective verbal and nonverbal communication skills. These skills are not only important for the sender but also for the receiver. According to Missouri Western State University's Laurel J. Dunn, nonverbal communication can be deciphered beginning in early childhood, but interpretation becomes more accurate as the person grows older. Nonverbal cues are responsible for a major portion...
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...Course Outline Course Name : Business Communication # BUS 107 Program : Bachelor of Business Administration [BBA] Batch : Sixteenth Batch Session : 2006-2007 Semester : Second Course Teacher : Chowdhury Golam Kibria Associate Professor Room# 316, Floor# 3, Department of Business Administration Social Sciences Faculty, Jahangirnagar University E-mail : cgk@juniv.edu; jibonchowdhury@yahoo.com Cell: 880172 670 2501 (Strictly for academic purpose only) Class Time: Sunday & Thursday : 9:30 AM-11:00 A.M Counseling: Sunday & Thursday : 11:15 AM – 12:15 AM & 1:30 PM-2:30 PM and by appointment Texts: 1. Lesikar, R.V., Pettit, J.D., & Flately, M.E. (1999). Basic Business Communication. USA: Mc-Graw-Hill 2. Bovée, L. C., & Thill, V. J. (2008). Business Communication Today. Delhi: Pearson Education. Contents in Brief: |Sl. |Topic |Reference | |1. |Understanding business communication |Lesikar, Chapter 1: | | | |Bovee, Chapter 1 | |2. |Communicating in Teams and Mastering Listening and Non-verbal Communication...
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...E-mail Etiquette E-mail etiquette to me, means a way that people represent themselves while communicating through e-mail. How you write or respond to an e-mail is very important because you’re representing yourself or your companies without being able to have the recipient see you physically or able to hear your tone of voice, which can be very challenging to most people. I know that I have sent several e-mails thinking that the recipient “knows me” or knows how my personality but that is not the case at all. E-mails can be misinterpreted very easily causing hurt feeling, not fully understanding what is expected of them, or simply just not understanding what the purpose of the e-mail really was. Be careful about using irony in e-mails to people who don’t know you well. If misunderstood, it could cause conflict (Bloomsbury, 2004). Today everyone is always on the go, with a million things to do. Any shortcuts that we can take to save a little time, we normally jump on that opportunity. This is very easy with e-mails. The popularity of text messages is beginning to creep over into e-mail. While most people will understand what you mean if you send them a message along the lines ‘C U at 10’ or ‘mtg off’, it’s best not to include this type of abbreviation in messages to external clients or contacts. Use full correct spelling, even if this takes a little longer (Bloomsbury, 2004). As technology keeps moving forward and coming up with new ways to make life quick and simple...
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...Demonstrative communication can be effective in all situations if used properly. Using eye contact is a good way to show how serious you are and a way to make sure you are keeping the attention of your audience. In a face to face situation if you are lecturing an individual keeping eye contact and using a stern and steady voice with them will show them you are serious and that you mean what you are saying to them. If you were using different body language, for example looking away and a very low tone of voice, you would be sending the message that you are not sure of what you are saying. In this example people are likely to think you are not serious about what you are saying and could just blow off the conversation. Being the receiver in this situation, if you are the one being lectured, your best body language would be eye contact and intent concentration. This would show you are paying attention and care about what the sender is saying to you. If you were to, instead, look around the room and drift off into other thoughts or look at your cell phone and make weird faces your sender would get the feeling you were not paying attention and did not care about what they were saying to you. This could send the wrong message if you were the receiver and were being lectured you could be in even more trouble with these communications. Being the sender of these communication would tell the person being lectured by you that you were uncomfortable lecturing them and were not sure about what...
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...Communication Ashley Beaver SOC110 August 28, 2012 Chari Davenport Communication Communication is how people talk to one another. It could either be verbal or nonverbal communication. Different types of cultures also have different ways of how they communicate with one another. There are two different types of communication, verbal and nonverbal. Verbal communication focuses on how you use words and language. People who work together in groups communicate by using language. If they did not use language they would not be able to discuss what is happening and how they plan on getting their work done. Nonverbal communication uses messages other than words that generate meaning. Eye contact and the tone of your voice are just two examples of nonverbal communication. If someone talked to you in a tone of voice that did not change it would be hard to interpret the meaning of what they are saying to you. You can tell what kind of mood a person is in by the tone of their voice. There are differences in the way a man and a woman communicate. Women speak to people more tentatively. They tend to use qualifiers and tag questions when they talk. A qualifier is words such as maybe or perhaps. When they use these words it makes them seem like they are uncertain about what they are saying. Tag questions are questions that are connected to a statement. Women use a more corporative when speaking this helps people to respond easier. When men speak they use a language that is more assertive...
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...Communication Theory Sherri L. Jackson HCS/320 Health Care Communication Strategies June 25, 2012 Tracey Collins Communication Theory Team Communication is a mixture of verbal and non-verbal communication that plays an important role in any group or organization. It provides purpose, direction, creates team culture, and it makes things happen. Team communication is necessary and unavoidable for a team to be effective. The ability of team members to understand and communicate information enables them to work together collaboratively. As with all things, team communication has its “pros and cons.” Effective team communication empowers the team with determination and energy to work together. The use of positive messages helps to motivate the team to put forth the extra effort. Clear direction in team communication, whether verbal or non-verbal gives the team vision and purpose and creates a sense of identity and motivation to accomplish a common goal. When a team can communicate effectively, it lessens misinterpretations. Speaking up and asking questions helps if at any time something is not understood. If there are misunderstandings, clear them up in a calm manner. Effective team communication is a combination of good manners, good attention, and open mindedness. Active team communication can withstand changes. Some downsides to team communication are that it is not personal. Every individual has various needs that should be addressed, which are impossible...
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...Name: Class: Date: ID: A SPC 1017 - Exam #1 - Ch. Multiple Choice l-6 Identifu the choice that best completes the statement or unswers the question. L The process of putting our thoughts and feelings into words and nonverbal cues is called a. encoding b. decoding c. feedback d. semantics 2. What three things can help improve your communication competence? a. Motivation, desire, and expertise b. Skills, context, and semantics c. Encoding, decoding, and feedback d. Motivation, knowledge, and skills The route used to transmit messages is known as a. encoding b. decoding c. feedback d. noise e. a channel Sarah and Stephen are meeting to talk about their class project, but Stephen is distracted, because he is worried abouian exam in another class. He asks Sarah to repeat herself several times. This conversation is 3. 4. most strongly influenced bY a. b. c. d. 5. physical context physical noise internal noise semantic noise - The cashier at the store greets you by saying, "How are you doing today?" Even though you're having a bad day, you say, "I'm fine, thank you." Your response is an example of a a. spontaneousexPression b. constructed message c. scripted message d. semantic message Competent communication depends on a. having a friendly personalitY b. learning how to give strong feedback c. being both effective and appropriate d. avoiding noise 6. Name: ID: A 7. According to scholar Brian Spitzberg, motivation is...
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...WEEK 1: Clearly these definitions reflect an organizational behavioral perspective, and lead us to analyze conflict from a number of perspectives with communication and the perceptual process being important to much of our discussion. Our individual definition of conflict is shaped by our values, beliefs, attitudes, and experiences. Some of us view conflict as a positive gateway to change while others view conflict as a negative occurrence to be avoided at all costs. Whether your view of conflict is positive, negative, or a combination, it is important to recognize that we each have a definition of conflict, to understand our own definition and views of conflict, and to respect that our definition may be different than those with whom we are in conflict, or those with whom we are managing conflict. • Many factors influence conflict and our actions in conflict. One of those factors is climate and another factor is culture. • Culture is as diverse as the individuals we shall meet in our classes, workplaces, and personal lives. It is important that we recognize our similarities and differences in order for effective conflict management to take place. • Conflicts can spiral as well. If a conflict is not addressed or is addressed in a negative fashion, the conflict can spiral. If not managed properly, the conflict could spiral out of control. Conflict has a consequence for those involved, so it is important to recognize a conflict that is in a spiral. ** It is important to create...
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...Demonstrative Communication Kawannais Willis BCOM/275 September 3, 2013 Mr. Olmos Demonstrative communication includes nonverbal and unwritten communication. Demonstrative communication involves such things as facial expressions, tone of voice, and body language. Communication is the process of sending and receiving information. A large part of how we communicate with others is demonstrative communication. The many forms of communication continue to change with all the technology that we use today. Nonverbal and unwritten communication has a large impact in today’s environment. People project themselves through body language, tone, and facial expressions. When we speak to people we talk more with our body language than words. Body language is a universal language that everyone shares. One of the most recognizable ways to see how someone receives a message is facial expressions. Eye contact is very important when a conversation takes place and a message is being given. The tone of voice is very important when showing communication to an individual or room full of people. When we use our tone of voice effectively it is the most powerful type of communication. It is impossible to have two people without demonstrative communication. It does not matter the number of people involve. Communication is simply conveying information to another person in a way they fully understand. Ineffective communication can lead to confusion and frustration. Effective communication provides...
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...effectively communicating with family members which include: interpersonal skills, rapport with each other, and active listening. Interpersonal skills enable us to interact with others. Effective interpersonal communication involves putting people at ease, respecting others’ opinions and capabilities, and encouraging the sharing of feelings and perceptions. To develop rapport with others is to develop a connection, a relationship, or an understanding with them. To do this, you should signal that you are open to the thoughts and opinions of others. You should express an interest in what others have to say in a friendly and open manner. As an active listener, you can demonstrate you interest in what is being said using both verbal and nonverbal communication techniques. Rephrasing what you have heard is an effective technique. For example, a family member says, “It bothers me when you commit me to do something before asking if I am available.” You can reply, “I understand what you are saying; it upsets you when I commit your time without checking with you first.” Your tone of voice should match the message you’re trying to convey. Varying the pitch to demonstrate excitement or disappointment can help your listener to hear the intent of the message. For example, if you try to communicate your anger or unhappiness, but do so in a light and humorous manner, your...
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...Chapter Four Business Ethics and Social Responsibility: Doing Well by Doing Good 1. What is an ethical dilemma? Give 3 examples of ethical dilemmas that workers or managers might face in a business setting. a. Ethical dilemma is b. If your boss says that you will get a raise only if you fire your friend who needs the money to support their family, you must choose if you will keep your friend or take the raise. c. Your office wants a new copier and they say that if you do extra work they will take the money out of your friends pay and if you don’t they will take it out of your pay. d. 2. What are the 4 consumer rights originally outlined by President Kennedy in the early 1960s? How would you rank those rights in terms of importance? Why? a. The right to safety, the right to be informed, the right to choose, and the right to be heard b. Safe, informed, heard, choose because Chapter Five Business Communication: Creating and Delivering Message that Matter 3. What are the 6 main barriers to effective communication? Which barriers are easiest to surmount? Why? a. Organizational, physical, cultural, language, perceptual, and body language b. The barriers easiest to surmount are physical- (you can act like they aren’t bothering you or there irrelevant), perceptual-(you can explore your audiences perceptions of positive and negative beforehand), body language barriers-(you can work on avoiding certain gestures and keep a natural, appropriate body stance...
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...Since counselling is a conversation or dialogue between the counsellor and client, the counsellor needs certain communication skills in order to facilitate change. The counsellor needs the following basic communication skills to do effective counselling: 1. Attending Attending refers to the ways in which counsellors can be “with” their clients, both physically and psychologically. Effective attending tells clients that you are with them and that they can share their world with you. Effective attending also puts you in a position to listen carefully to what your clients are saying. The acronym SOLER can be used to help you to show your inner attitudes and values of respect and genuineness towards a client (Egan.) S: Squarely face your client. Adopt a bodily posture that indicates involvement with your client. (A more angled position may be preferable for some clients - as long as you pay attention to the client.) A desk between you and your client may, for instance, create a psychological barrier between you. O: Open posture. Ask yourself to what degree your posture communicates openness and availability to the client. Crossed legs and crossed arms may be interpreted as diminished involvement with the client or even unavailability or remoteness, while an open posture can be a sign that you are open to the client and to what he or she has to say. L: Lean toward the client (when appropriate) to show your involvement and interest. To lean back from your client may convey the...
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...COM 114 WRITTEN EXAM AND SPEECH REQUIREMENTS Part 1: Written Exam The written exam, 50 multiple choice questions, is based on the COM 114 text, Effective Presentations, 1st or 2nd edition (2011, 2012), by Dr. Melanie Morgan and Jane Natt. Copies of the text are available in campus bookstores, from online sources, and from previous COM 114 students. Students must score 70% (35 out of 50 correct) or more to pass. One hour is allotted for the exam. Students will be informed of the results of the written exam via email within 24 hours, and then assigned a speech date and time if applicable. STAR students will have their results at the end of the exam session they attend, and will be assigned their speaking date and time before leaving the location. At the beginning of each chapter in the text is a list of “Chapter Objectives”. Every question on the exam is based on one of those objectives. To be successful on the exam, a student will need to be able to recognize, define and apply the text material in many different situations. Part 2: Persuasive Speech The persuasive speech is discussed in some length in the text in Chapters 9 through 12. Evaluators will expect students to be acquainted with the format of this type of speech. A persuasive speech urges some specific course of action. As a persuasive speech, the presentation should (1) show that a problem exists and that it is significant to the audience, (2) show how the consequences of the problem are significant to the audience,...
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