Spring 2012

CITY OF NORTHFIELD RFP RESPONSE

Contents
Company Profile .............................................................................................................................. 2 Company name:....................................................................................................................... 2 Single point of contact name:.................................................................................................. 2 Total number of employees: ................................................................................................... 2 Annual revenue: ...................................................................................................................... 2 Number & location of offices: ................................................................................................. 2 Pertinent industry experience: ................................................................................................ 2 Pertinent project experience:.................................................................................................. 2 Our Unique CBDM ........................................................................................................................... 4 RFP Response .................................................................................................................................. 5 Website Features and Capabilities .............................................................................................. 5 Technical Specifications............................................................................................................... 7 Provided Services ........................................................................................................................ 9 Other Items................................................................................................................................ 10 Pricing ........................................................................................................................................ 11 References ................................................................................................................................. 13

Company Profile

Item Company name: Single point of contact name: Total number of employees: Annual revenue: Number & location of offices: Drupbox

Response

Morpheus Arokiasamy 150 15 Million USD Drupbox has 9 locations spread across the globe. The US headquarters is in Northfield, MN with remote offices in various parts of the country. Locations around the world include; India, Philippines, Italy, Australia. Drupbox has been in business for over 7 years. Drupbox has offered Cloud based Content Management Solutions for over 4+ years with City of Aurora as one of our first Cloud based CMS customers. This contract has been written for 24 months.

Pertinent industry experience: Pertinent project experience:

Contract duration on which stated costs and timeframes are based: Identify individuals with the authority to negotiate and bind the Supplier to the contract: Risk mitigation strategy:

Kapil Sibal, General Counsel

Well-planned, elaborate risk mitigation plans in place, led by qualified, experienced professionals. Documentation available on request/contract closure. Structure as indicated in pricing plan. More details on contract closure.

Overview of proposed organization for this project (org chart may be attached): Three (3) customer references relevant to this RFP:

Provided in Section 6.

Attach annual reports or audited financial statements for three years previous.

Currently funded by Accel Venture Partners and Sequoia Capital. IPO offering planned in 2012 third quarter. Financials can be downloaded from the IRS Website. We pick the best expertise from around the world to work for our clients on our products.

On-site/Offshore Mix

Our Unique CBDM
Drupbox is one of the top ten fastest growing software as a service start-ups specializing in Content Management Systems. Having over 7 years of experience, we are now spread over 3 countries growing at over 150% annually. Drupbox solutions are popular in the SaaS CMS market. Gartner has identified Drupbox as one of the top niche players in the CMS arena poised to become a leader. By combining our extensive industry knowledge with the talent pool of our application experts, we have the unique ability to evaluate customer needs and deliver the right solution. We deliver based on our Case Based Delivery Model(CBDM) where-in we derive maximum benefits for our customers by optimal use of onsite-offshore mix, experiencedfresh resources on a case by case basis.

RFP Response
The requirements cited in the RFP have been responded to in detail in the following sections.

Website Features and Capabilities
Please indicate which of the following features and capabilities your company could provide in a website solution. Add any necessary qualifications to the notes sections, and note if the desired feature would require an additional cost. Keep in mind that these features are not a complete list of all desired features, nor are they all required in the final solution. Dynamically generated sitemap
Notes:The sitemap gets updated each time a section/subsection is added/removed

☒ Yes

☐ No

Topical index page Notes: “Breadcrumb” trail navigation aid Notes: Cascading menu system Notes: Database-driven content management system Notes: User and departmental editing permissions Notes: Private employee-only areas Notes: Calendar that can be filtered by event type Notes: Custom forms (job application, complaints, service requests, etc.) Notes: Ability for staff to create custom surveys Notes: Built-in site search engine Notes: Income generation opportunities

☒ Yes ☒ Yes ☒ Yes ☐ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes

☐ No ☐ No ☐ No ☒ No ☐ No ☐ No ☐ No ☐ No

☒ Yes ☒ Yes ☒ Yes

☐ No ☐ No ☐ No

Notes: Visitor notifications and alerts (email, SMS, etc.) Notes: Website usage statistics and reporting Notes: Disabled user accessible (Section 508) Notes: Built-in language translation engine Notes: Ability to easily change site appearance or “theme” Notes: Mobile Version of Sites Notes: Licenses & Permits Notes: Alerts Center Notes: Job Postings; Employers Tabs Notes: Media Center Featuring Streaming Video Notes: Dashboard Notes: Agenda Center Redesign Notes: Laserfiche website access Notes: Continuous upgrades and enhancements Notes: ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☒ Yes ☐ Yes ☐ No ☐ No ☐ No ☐ No ☐ No ☐ No ☐ No ☐ No ☐ No ☐ No ☐ No ☐ No ☒ No

☒ Yes

☐ No

Technical Specifications
Please answer the following questions about your solution’s technical specifications. This will help the City assess the potential maintainability, interoperability, and flexibility of the final solution. Does your solution include ongoing website hosting? If so, please comment on the services provided, including bandwidth allowances, backups, uptime, server access, and whether the hosting server is shared with other clients. We offer the option to either be hosted on our cloud servers or have a separate server and support structure maintained at a nominal cost. What web server is required (ex: Apache, IIS)? We offer the option to choose web server to our clients. We recommend Lighttpd as it is faster. Describe your solution’s content management system (CMS). It is proprietary or a repackaged product? Can it authenticate users using an external database (ex: LDAP, RADIUS)? It is a repackaged product built on open source technologies. It supports authentication to external databases. What database does your solution utilize (ex: MSSQL, MySQL, Oracle)? We suggest MySQL. It is an open source, fast and easy to configure and use. It is the preferred choice in most widely used web sites with large user base. What scripting language(s) does your solution utilize (ex: ASP.net, PHP)? We use Dript. Dript is a scripting facility designed specifically for Drupal. Non-programmers may add formulas or behaviors to their Drupal installation without having to go down to PHP. Dript is simpler and safer. The word 'Dript' is derived from three words 'Drupal', 'Lisp' and 'script' blended together. Does your solution automatically generate Really Simple Syndication (RSS) feeds? Yes. Our solution does offer the provision for setting up automatic RSS feeds. Can custom applications run on the same server as the website? Yes. This is possible. Can your solution handle multiple domains, and display them as separate websites? Yes. It is possible to set up the same.

If need be the databases can be shared or set up as separate ones. Can portions of the website require SSL using a certificate from a trusted certificate authority? Yes. We can set up specific portions to use SSL while the rest of the site need not. Does your solution’s web pages render correctly and function fully on all common browsers (ex: IE6, IE7, Firefox, Opera, Safari)? Yes, and across all the different versions of the browsers. Our team takes care to ensure that the site works across popular browsers – Internet Explorer, Mozilla Firefox, Google Chrome, Safari. We support versions that are encouraged by the browser vendors and one earlier version. Upon request, we can ensure support for other browsers and versions. Is the solution’s website fully functional when a viewer has disabled JavaScript and cookies in the browser? This is a choice we leave to our client. Should the client choose to ensure website functionality without JS and cookies support, we configure it accordingly. The default option available works best with JS enabled. Does your solution’s website render valid XHTML markup? Yes. Depending on theme chosen . Does your solution’s website render valid Cascading Style Sheets (CSS)? Yes. Can your solution website render pages specifically for printing and mobile devices? Yes. With minimal configuration, this is feasible. What is the size of your website research and development staff? 6. What is the size of website support staff? 30. What is the availability of your staff? Round the clock support.

Provided Services
Please comment on how your company assists in the creation of website content, and the transfer of existing content to the new site. Creation of new content is quick, easy even for a non-IT staff. If the existing content is properly structured in a consistent way, our migration techniques will transfer the content to the new site in no time. If not, some re-structuring to the existing content will have to be done. Please comment on future and ongoing services such as hosting, software maintenance and upgrades, and additional post-launch customizations and additions. Include a description of the services offered and whether they are required. Basic reference client information has been made available in this document. Details regarding ongoing projects and services can be disclosed on request subject to client NDAs. Please comment on any initial and ongoing training your company would provide as part of the solution. Include who would be trained (users, administrators), how the training would be conducted (in person, webcast), and what written documentation would be provided. Training will be provided to all the potential users of the CMS. Users, administrators, developers, designers will be training separately depending on their role. The initial training range from 2 days to 1 week and the mode depends on the availability of the trainee. A complete manual will be handed out as a part of the training. Further support tools can be accessed at our online facility. Please comment on your company’s ability to provide custom web-based application development for features and integration not provided with your standard solution. Skilled, exclusive custom development team based out of India will take care of custom needs. Please list any additional services that your company can provide such as custom photography or graphic artwork. Analytics driven Promotions/Awareness Campaigns using social media also including Infographics, Animated Campaigns (Tie up with RSA Animate)

Other Items
Please list all requirements and prerequisites the City would have to meet to go forward with your solution. - Initial knowledge transfer on existing system - Complete and unrestricted access to the existing content - One full time business liaison from City Please use the space below to make any additional notes or comments. Also, feel free to attach supporting documents of any kind. Detailed information on project timeline, resources, specifications, methodology, audit process, process improvement plan etc. available upon request

Pricing
Please give a cost estimate for a typical project of this size. Items to include:  Project costs o Overall one-time project cost – Initial Investment = $ 246,400 o Pricing breakdown for different components - Consulting = $10,000 (Business Analysts/Delivery Managers) - Customization = $85,600 Architect - $100/hr @ 160 hrs = $ 16,000 Team Lead - $75/hr @ 320 hrs = $ 24,000 Developer -$60/hr @ 640 hrs *5 =$ 192,000 Tester -$45/hr @ 160 hrs *2 = $ 14,400 - Content transfer = $10,000 (Migration Team) - Training = $50/hr (Demo Team) o Pricing for optional features/modules - Included [Addnl. charge subject to proprietary technology usage]   Ongoing costs which include o Technical support and software maintenance o Website hosting o Future customizations and additions

Starter Feature Free

Basic $11.95/ month

Professional $11.95/ Month

Premium $11.95/ month

Unlimited $11.95/ month

Bandwidth Storage Members Webform responses Standard features Export site Custom domain Duplicate site Bulk operations Remove "Powered by DrupBox" Customizable search engine optimization Content access control Custom website Analytics Priority support Support tickets

5 GB 50 MB 5 100/form True True

500 GB 5 GB 200

1 TB 1 TB 1,000

5 TB 5 TB 5,000

Unlimited Unlimited Unlimited

600/month 3,000/month true true true true true True True True True True True True True True

15,000/month Unlimited True true true true true true true true true true true true true true true true true true true true true

True

true

Note: Future customization requirements will be handled on case by case basis and charged at rates similar to initial investment estimate pro-rated.

References
Please provide references of at least three local government entities of similar size and that the services rendered and project sizes be comparable. Also, please include the project’s cost. Client 1 Name Client Contact Project Date Services Provided Project Cost Client 2 Name Client Contact Project Date Services Provided Project Cost Client 3 Name Client Contact Project Date Services Provided Project Cost Client 4 Name Client Contact Project Date Services Provided Project Cost Client 5 Name Client Contact Project Date Services Provided Project Cost NetApplets Mr. Alan Wilkins Aug 2010 Drupal CMS Hosting and Support $50,000 Vellore Institute of Technology University Mr.John Nash Dec 2010 SaaS Drupal CMS Hosting $20,000 INFORMS Ms.Rachel Morrow Feb 2011 SaaS Drupal CMS Hosting $20,000 Pondicherry Government Ms. Chanandler Bong Jul 2011 Drupal CMS Hosting, 24*7 Support $176,200 Aurora Mr.Sam Anderson Oct 2011 Drupal CMS Hosting, Custom Development, 24*7 Support $270,500