...Sub : Northwest Airlines and the Detroit Snowstorm Analysis in January’1999. ------------------------------------------------- Date : March 17, 2014 The incident involving the Detroit snowstorm and Northwest Airlines is the quintessential of a failure to deliver a “Now you're flying smart" experience for our travelers. The course of events detail the experience of travelers, mis-calculated decisions by the ground staff and the lack of an effective emergency response plan that should have been implemented to provide the promise of delivering passengers from point A to point B. The “act of god” and the associated repercussions in this case could have been managed and avoided with the following recommendations: a. The passengers aboard the NW 1829 to Detroit had already been through the agony of a layover in Tampa, FL. (The experience involved waiting in long lines to check-in and eat at the buffets at the selected layover hotels.) This was coupled with an all over the place approach to accommodate their not too smooth transition to the next flight. After reaching their hotels at midnight, the passengers were made to arrive at the airport by 05.30 am for a flight that eventually took off only at 11.00 am. Recommendation: A probable solution in the case above could have been having adequate staff to manage the experience of the passengers at the hotel and answer queries related to the delay. If the consumers were made aware that their concerns were being handled, they would...
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...Over the course of Pacific Northwest history, there have been various cultural expectations that have influenced the encounters between the many groups of peoples living in the Pacific Northwest. The Native Americans, Europeans, Mexican born Spanish, and American people have encountered cultural differences amongst each other for several centuries. First, curiosity was the driving force behind exploration. The New World still had an undiscovered area in the Northwest, the last frontier. The curious minds of expanding nations would send them on several endeavors to stake claim to this unknown portion of the world. According to Weber, the Spanish were the first to reach the Pacific Northwest, preceding all other European powers in exploring the coastlines of Oregon, Washington, and British Columbia (Terra Northwest, 3). In 1493, through Papal donation, Spain staked claim to the west coast for the sole navigation rights to the Eastern Pacific. As Schwantes described, Spain was the preeminent power in the Pacific basin for nearly three centuries after 1493, but concentrated its attention on the Pacific coast south from Mexico and on equatorial trade routes linking its American empire and the Philippines (Schwantes, 42). Exploratory voyages were deployed on occasion over the next three hundred years. During this time Juan de Fuca discovered the Strait of Juan de Fuca in 1592 and later Juan Perez would explore and claim the Pacific Northwest for Spain in 1774—where the Nootka Sound...
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...Alyssa LaFace ARTE 220 3/9/16 Totems of the Pacific Northwest Totems are carved Redwood Cedar trees and used in the Potlatch ceremonies of families of the Pacific Northwest. Paint for the totems comes from pigments in nature, and like the carved animals, colors are symbolic as well. The natural ingredients mixed with oil from salmon eggs created easy application. Totems were carved to represent the emblem of the family as a reminder of its history. A totem is carved and placed to honor its ancestors, the clan’s standings, rights and accomplishments, to record as memorable ceremony or record a spiritual experience. A totem pole is a symbol of the qualities, experiences, and exploits of the clan. The red Earth Museum states, “The totem carvings tells a story, revealed only if one knows the meaning assigned to various animals, fish, birds and designs. There were a number of reasons why a particular figure or design was chosen by a chan. The connection between the clan and the various figured carved into the pole may have been as a result a special gift from the animal, fish, or bird spirits.” Northwest Symbol states, “Understanding the symbolism and stories hidden within the totem pole is more than a simple exercise in learning the attributed meanings of the figures. Each crest or symbol has its own story and is carefully arranged beginning at the bottom. The viewer will recognize the design of each animal depicted, but in order to tell the story, you need to know the story or...
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...On July 13th, 1787 the Northwest Ordinances were put into action by the Congress of Confederation. These ordinances would set the rules and guidelines that were needed by territories on the west side of the Ohio river to become states. Due to pressure by the territories and everlasting westward expansion the congress decided to aid in the formation of many new states. This document is very important because it was a pivotal development in our countries history. By implementing the Northwest Ordinances, the Government was showing its acceptance and eagerness of the expansion of the Unites states. One important territory that was able to gain its statehood through the requirements of Northwest Ordinances was Ohio. The first half of the Northwest Ordinances is made up of 14 sections and 6 articles that lay out the requirements for a territory to become a state. The first half of the Ordinances contain the amount of time that an official can stay in office, how they are elected, and the different duties of all the government positions. For example, in the third section it is decreed that the Congress will appoint a governor to any given state and that governor will hold office for three years unless he is sooner...
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...1. Northwest Ordinances This topic took place from 1784 to 1787 seeking for outlining how territories would be organized and new states created. To be recognized as territory or state, basic rights, public education, and forbid slavery should be guaranteed. In addition, if a territory has more than 60,000 people, they can become a state, which means that they could vote for senators, president, and get more benefits and tax return with the federal government. This occurred when the different colonies or states wanted to get more power and political representation in the congress, and trying to decrease slavery. 2. Articles of Confederation Approved on November 15, 1777, the Articles of Confederation were created in the national government...
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...The first three major eras of the Pacific Northwest show some remarkable changes. What begins with the first people rapidly becomes a barrage of settlers, development and the harvesting of resources. Each period of time in the PNW brings changes in the people, the geography, and the culture. First is the Era of the First People. Scientific theories suggest that man first came to the PNW via land bridges from Russia or perhaps waterways. Some legends suggest a similar nomadic journey following the migrating animals or the work of spirits or Gods who created companions for a lonely human; usually a mother figure. However they came to be, the First People, while split into different geographical and cultural groups, had many things in common. These groups: the Costal, Plateau, and Basin Indians, all used the resources of the PNW to their advantage. For the most part, all depended on hunting and gathering for food and resources. The Basin Indians, with more limited resources, did have to forage for food and resources at times. Salmon was favored heavily for both a food source and in various ceremonies. Each group had domesticated animals: horses, dogs, or sheep. The changes in this era are more focused on the growth of cultures and of population; establishing societies. The Coast Indians were separated geographically from other native peoples. They had their own local forms of society and government involving a very class conscious social structure...
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...1. The Northwest Ordinance of 1787 was devised by Thomas Jefferson to organize the unruly American West. The Ohio River became a border between slave and non slave states. This put it in the minds of northerners that slavery was slowly coming to an end, but to some southerners The Northwest Ordinance protected them against western competition. Slave owners with the intention of expanding west were naturally upset. In short the Northwest Ordinance only helped drive the wedge between the North and South even further. 2. he French and the United States had a past of disliking eachother. The French looked down upon the United States, and in turn the British and French had been enemies for years before the American Revolution, so the Colonists adopted that disdain for the French. However, In the Battle of Saratoga the American's get the upperhand. This gets the attention of the French. The French then notice that America and the British...
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...North by Northwest, is a 1959 American archetypal thriller film directed by auteur Alfred Hitchcock. This espionage neo-noir film follows protagonist Roger O.Thornhill who is mistaken for the fabricated George Kaplan. In an effort to clear his name, and demonstrate his innocence, Thornhill is chased and framed for the murder of U.N diplomat Lester Townsend. Thornhill is then forced to acquire Kaplan's identity whilst being confronted with a mysterious femme fatale named Eve Kendall. Through Hitchcock's explicit use of mis-en-scene and complex cinematic structures such as establishing, and point of view shots, this film delivers stories and situations influenced by the 1950's era, with through the of his portrayal characters, he is able to...
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...The creation of the Northwest Forest Plan was the culminating result of a slow move toward ecosystem based forest management in the twentieth century. There were multiple different forces that led to the plan’s implementation, most notably of which were new scientific discoveries being made, pre-existing environmental laws, and political pressure from interest groups. While the Northwest Forest Plan was inarguably a step in the right direction when it came to maintaining the health of both humans and the ecosystems they reside in, they are still ways upon which the plan can be updated and improved. The westward expansion of european settlers on the continent saw the boom of the timber industry. The forest service was founded on sustained-yield...
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...The Emergency Room (ER) at Northwest General (A) 1. What is your opinion of the level at which the data is being collected? What are some of the advantage and this advantage of collecting data at this level? * My opinion on the data at which the data is being collected would be very taskfull for the forecaster. The actual data should be presented and emphasize by shift in order to have an accurate forecast or the census of the number of patient and to determine the number of staff needed to meet the demand of the patients. * At this rate there were advantage and disadvantage on the way the data has been presented. One of its advantage would be the result of the forecast will be accurate or closest to the reality because the forecast that was being done is every hour of the whole month. Then if a whole day forecast will be divided into 3 shifts it is very easy to compute the demand for the ER for the whole day and to determine also the number of staff needed to be on the ER. * But of course if there are advantages there are also disadvantages on the way that they have presented the data. One of this would be the data gathering for the data is very accurate and yet very hard to prepare. Since the data there were collected were presented per hour of a day for the whole month, there would be a lot of computation needed to prepare the report. When there would be a lot of computation in preparation for the forecast, errors will also be another problem. Another also...
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...COUPON PRIOR TO ORDERING. LIMIT ONE COUPON PER CUSTOMER, PER VISIT. NOT VALID WITH ANY OTHER OFFER. NO CASH VALUE. VALID ONLY AT PARTICIPATING MCDONALD’S® RESTAURANTS IN ALBERTA, NORTHWEST TERRITORIES AND LLOYDMINSTER, SK. FROM DECEMBER 30, 2013 TO FEBRUARY 2, 2014. ©2013 MCDONALD’S. PRINTED IN CANADA. $1.00 Off Any McCafé® Specialty Beverage* *Valid only on any Latte, Mocha, Cappuccino, single shot Espresso, Americano, Deluxe Hot Chocolate, Iced Frappé or Real Fruit Smoothie. PRODUCT AVAILABILITY VARIES BY RESTAURANT. PLEASE ADVISE CREW MEMBER OF COUPON PRIOR TO ORDERING. LIMIT ONE COUPON PER CUSTOMER, PER VISIT. NOT VALID WITH ANY OTHER OFFER. NO CASH VALUE. VALID ONLY AT PARTICIPATING MCDONALD’S® RESTAURANTS IN ALBERTA, NORTHWEST TERRITORIES AND LLOYDMINSTER, SK. FROM DECEMBER 30, 2013 TO FEBRUARY 2, 2014. ©2013 MCDONALD’S. PRINTED IN CANADA. Buy One, Get One FREE*! *Buy any McMuffin®, Bagel or McGriddles® breakfast sandwich and get a second same breakfast sandwich FREE! NOT VALID WITH ANY EXTRA VALUE MEAL OR VALUE PICKS® MENU OFFER. PRODUCT AVAILABILITY VARIES BY RESTAURANT. PLEASE ADVISE CREW MEMBER OF COUPON PRIOR TO ORDERING. LIMIT ONE COUPON PER CUSTOMER, PER VISIT. NOT VALID WITH ANY OTHER OFFER. NO CASH VALUE. VALID ONLY AT PARTICIPATING MCDONALD’S® RESTAURANTS IN ALBERTA, NORTHWEST TERRITORIES AND LLOYDMINSTER, SK. FROM DECEMBER 30, 2013 TO FEBRUARY 2, 2014. ©2013 MCDONALD’S. PRINTED IN CANADA. Buy One, Get One FREE*! *Buy any McMuffin®, Bagel or McGriddles®...
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...Articles of Confederation had its flaws, it did serve an important purpose at the time it was written. Some of the strong points include: the Land Ordinance of 1785, the Northwest Ordinance of 1787, defined territories, and establishment of an adequate temporary government. At the time, the American colonies had suffered under the long tyranny of England’s King George III and the American colonies’ primary goal was to establish a government in which its people would be protected from such domination. The Articles of Confederation did this, claiming very little power over individual states and people. Furthermore, in the Articles of Confederation territories and rules between states were explicitly laid out, with states gaining an understanding of how they played into the federal government. Lastly, the Land and Northwest Ordinances of 1785 and 1787 respectively were established in the Articles of Confederation. The Land Ordinance defined the general practices of land surveying and land ownership provisions. This ordinance was considered a success, in that may people were able to purchase and secure land with very little trouble. The Northwest Ordinance required some of the original states to give up land near the Ohio River. This land was later used for the development of five new states. Furthermore, the Northwest Ordinance abolished slavery from any new states, a huge contribution to the advancement of the United States at the time. The Articles of Confederation did come with...
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...information was sent to the right stakeholders which were the employees of Delta Air lines, this communication or information was not meant for other stakeholders such as the customers of Delta or the employees of Northwest Airlines. This communication was also sent out at the right time, a day before the media got the news ensuring that the employees do not hear the news of the final merger agreement from an outside media source. The internal memorandum sent out within Delta Air lines gave the employees an idea of the change going on in the company and how they would be affected. In communicating change, the reasons for the change, and the benefits of the change should be stated. These areas were all communicated through the internal memorandum. Reading the internal memorandum one can see that the voice of the memo tries to connect with the readers. The style, tone, voice, and word choices Delta CEO Richard Anderson used in the memo effectively communicated the change. The memo listed out what has been changed hierarchically, who the new CEO and CFO would be due to the merger of both Delta and Northwest Airlines and what has been changed, talking about the physical office location, and also how this change would benefit his employees and the employees of Northwest airlines (Cite)...
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...The United States’ territorial expansion inadvertently contributed to the eradication of the institutionalization of slavery. The gradual process of Westward expansion amplified the economic and political rift between White Northerners and Southerners. Following the Revolutionary War, white Northerners and Southerners alike were content with their respective economic systems. However, the seemingly perpetual acquisitions of territories repeatedly ignited a national debate; with each region interested in protecting their economical and political systems respectively. The United States first expanded with The Northwest Ordinance of 1787. The Northwest Ordinance established the Northwest Territory—the states of Illinois, Indiana, Michigan, Ohio, and Wisconsin. More importantly, this legislation outlawed slavery north of the Ohio River. In 1803, the United States acquired the Louisiana Purchase—ironically, as a direct result of a slave revolt in Haiti—from France. The Louisiana Purchase would spark the first national political debate. As settlers began to move into the Louisiana territory, the issue of slavery arose. A territory could apply for statehood after it reached 60,000 settlers. In 1819, Missouri applied for statehood, entering the Union as a slave state. This enraged White Northerners. The admittance of Missouri gave the slave holding states the majority in the Senate; foreshadowing, that future political policies, would favor the Southern economic system—slavery. In...
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...Delta’s Struggle To Keep Up Staff Morale July 19, 2010 MG 729 By: Group 4 Misty Savage Melanie Scanlin Sheldon Shuman Chamyne Thompson Janet White Sakura Yuasa Delta Airline’s long history and wide spread reach influences the daily lives of people all over the world including 160 million customers each year and 70,000 employees. Delta was founded in the 1920’s as the first commercial agricultural fleet; present day the company services commercial flights in over 350 destinations on 6 continents. The company’s merger with Northwest in 2008 created an international airline with locations in every region of the world. In 2009, Delta celebrated 80 years of passenger service and became the only airline to offer nonstop flights between Los Angeles and Sydney, Australia. Since 2001, Delta has had many financial difficulties. The negative effects of the September 11th terrorist attacks and recent recession are among the most notable. Despite their financial woes, which ultimately resulted in bankruptcy in 2007, Delta has continued to stay innovative by introducing new technologies, internal restructuring, and expanded service (www.delta.org). Due to the monumental presence of Delta in the global market, the moral of its employees in response to the organization’s behavior is constantly under scrutiny. Delta employee’s behavior, attitude, and work ethic have the ability to positively or negatively impact the customer and ultimately the success of the...
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