...Q5 Before, NTUC income having the herculean task required not only the upgrading of hardware and application, it also required Income to streamline its decade-old business processes and IT practices for the insurance system. The income’s insurance process were very tedious when the agent had to submitting the documents to the office services department, then there were delays few day for log and sort documents, allocated to underwriting staff, sent for printing, redistributed and storage, then would take about few day again to locate and ship it by courier and re fling. Besides that, despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. There cause work would stop and the staff had to choose either data reconciliation or backup. The affected day’s data would be lost and costly and tedious reconciliation would be needed to bring the data up-to-date. In one of the hardware crashes, reconciliation took several months to restore the data loss. In the additional, more serious is the IT team found developing new products in COBOL to be quite cumbersome, and would make halted the system and caused temporary interruption. There was so waster the time and cost in the old system. How well is income prepared for the future, NTUC Income were clearly knew such as this old system not only waster the time and cost, but also impact the company’s...
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...« Éthique Entreprise – Client » I. Le concept d’éthique II. Éthique et droit III. Éthique et Culture IV. Éthique et responsabilité V. Éthique et relations commerciales internationales VI. Marketing et éthique 1 I. Le concept d’éthique A. La distinction : éthique, morale et déontologie B. Les niveaux de l’éthique C. Les différentes approches et les règles d’éthique D. Les différentes relations concernées par l’éthique en gestion 2 A. La distinction : éthique, morale et déontologie En anglais le terme « ethics » recouvre les trois notions à la fois En français « éthique » et « morale » – termes équivalents (étymologiquement) : Éthique : terme introduit en France en 1265, renvoie à une racine grecque – ethos (caractère, mœurs) Morale : terme introduit en France en 1530, renvoie à une racine latine – mores (coutumes, mœurs) D’où la difficulté à choisir un terme ou l’autre et le débat permanent concernant leur utilisation : éthique ou morale des affaires ? Certains placent la morale au dessus de l’éthique, d’autres, au contraire, pensent que l’éthique prime sur la morale. Le débat sur les mots a un sens plus profond : il porte sur l’interprétation acceptée à des niveaux d’abstraction différents. 3 La morale - science du bien et du mal Le bien • Ce qui est avantageux, agréable, favorable, profitable, • utile dans un but donné. • • Ce qui possède une valeur morale, ce qui est juste, honnête, louable. • • Ce qui donne du...
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...BC0216 Management information systems Nikita Filipov Group D Case Analysis (Modernization of NTUC Income) 1.What were the problems faced by Income in this case? How were the problems resolved by the new digital system? NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven staff would log and store the documents. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days. So it took a lot of time, which would be used in more efficient way. Second problem is that old system used to break down frequently despite a few updates. Therefore , due to the breakdowns , work stopped and it would take a huge time(months) to reconciliate data and bring it up-to-date. Third problem is that here existed long-time consuming process, information was not available to agents and advisors in real-time, also staff didn’t know about who is real customer of their company or not, which led to the loss of opportunities for cross-product sales. Also Machine HP 3000 was not so good , because of poor connectivity to devices of employees , and various departments did not have up-to-date information and had to pass physical documents among each other. Through the new digital systems, these...
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...Restructuring the small-scale retail sector in Singapore Loo Lee Sim Introduction Performance of the retail sector Singapore's retail sector has been in the doldrums over the last few years. The retail sales index shows sales increasing very slowly over the past three years (Figure 1). Except for festive periods (Christmas and Chinese New Year) and the period of the great Singapore sale (June/July), sales have been poor. Compared to sales, the supply of retail space has been increasing more rapidly. Figure 2 shows that a great deal of retail space has come on-stream over the last few years. By the end of 1997, an estimated 185,880 square metres were released (Urban Redevelopment Authority, 1997). The amount of retail space released over the last few years has led to a steady fall in the occupancy rate and this will be aggravated by another 195,170 square metres coming onstream from 1998-2001(Urban Redevelopment Authority, 1997). In addition to the glut in retail space, a decline in tourism will also affect the retail sector adversely. Tourist arrivals for the first quarter of 1998 declined by nearly 20 per cent compared to the first quarter of 1997. Arrivals from the Asian region have fallen as a result of the currency crisis. The haze, caused by fires in Indonesia and Malaysia, has also deterred visitors from Europe, the USA and elsewhere. In view of the gloomy prospects facing the retail sector, it is timely to review the measures taken by the Singapore Government to restructure...
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...Faculty of Business Administration EBIS112 Contemporary Information systems for organizations 1st Semester (2013/2014) Assignment one Due date: 21st Oct. (for Class 003) 22nd Oct. (for Classes 001 -002) 1 Requirements: 1. Cover page with the title of course, session number, your name and student number and date of submission. Please refer to additional file for details. 2. Use 1-inch for your left-, right-, top- and bottom-margin. 3. Use 11 pt fonts, single line spacing and proper spacing between paragraphs and questions. 4. Answer in YOUR OWN WORDS. Please note that direct wording from either the textbook or your notes will be subjected to mark deduction. 5. Your answer should be PRECISE and COMPLETE. Lengthy answers do NOT necessarily give you higher marks. Cheating: • Please answer your questions in your own words. Identical works found by the instructor will be considered as cheating and no mark will be given to all those involved. Regarding to late submission, 10% will be deducted per day and works submitted five(5) days after the due date will NOT be accepted. Questions: 1. Describe how information systems have changed the way businesses operate and their products and services 2. Information systems are too important to be left to computer designers. Do you agree with the statement? Why or why not? 3. How could information systems be used to support the order fulfillment process illustrated in Figure 2-1?...
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...[pic] Modernization of NTUC Income Case Study Major ：Business Administration Grade ：2013 Name ：Xia Yi’nan ID Number ：201311033030 Contents Contents............................................................................... 1 1.The problems.......................................................................2 1.1The problems faced by Income in this case.....................2 1.2How were the resolved by the new digital systems?.......2 2.Before migrating to the fully digital system..........................3 2.1The information systems.................. .............................3 2.2Business process............................................................3 3.After migrating to the fully digital system...........................4 3.1 Information Systems.....................................................4 3.2 IT infrastructure ............................................................4 4.The benefits that Income reap from the new system............4 5.How well is Income prepared for the future?.......................5 1. The problems 1The problems faced by Income in this case: Processes were vary tedious and paper based. Despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. The COBOL programs that were developed...
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...OUR COMMITMENTS Our role in the community is of core importance to us as a business and we ensure that our activity meets local community needs with the greatest impact possible by working to a series of commitments: * 1 Assisting needy families and individuals to have access to daily essentials * 2 Contributing to national causes that promote and develop our nation and build bonds within and across our communities * 3 Fostering closer relationships between people and supporting the general well-being of the public * 4 Encouraging suppliers, customers and members of the public to take part in community volunteer programmes * 5 Contributing to the welfare of workers and their families in Singapore * 6 Promoting and supporting employee volunteerism to strengthen community impact and to increase employee morale * 7 Promoting the creation and development of local businesses and suppliers through our buying and investment programmes * 8 Leveraging our operational impact to provide a positive contribution to the local economy * 9 Contributing and promoting the employment and training of people from the local communities in which we operate * 10 Understanding the impact of our operations and integrating community issues into our business where we can OUR PRACTICES Making a difference to the communities we operate and serve in is a large part of our DNA and a role that we relish. There are many projects, partnerships and events...
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... Case study on Business Intelligent and Analytics Systems in NTUC FairPrice Table of Contents Executive Summary ............................................................................................................................. 3 Acknowledgments ............................................................................................................................... 4 1. Introduction ...................................................................................................................................... 5 2. Business Intelligence in Retail Industry: ................................................................................. 6 3. Combining BI in CRM ...................................................................................................................... 7 3.1 Analytical CRM ............................................................................................................................... 7 4. Case Study .......................................................................................................................................... 9 4.1 Customer Relationship background of NTUC Fairprice...
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...[pic]UNIVERSITY COLLEGE DUBLIN NATIONAL UNIVERSITY OF IRELAND, DUBLIN Bachelor of Science Programme (Singapore) Business Strategy BMGT3001S Lecturer: Shawn Wong Cubie Lau SUBMIT BY: Zhou Yuelang STUDENT ID: 13209211 PROGRAM: BSC20E DATE: 05-09-2014 NTUC FairPrice Co-Operative is a supermarket chain based in Singapore and the largest in the country. The company is a co-operative of the National Trades Union Congress or NTUC. The group has 100 supermarkets across the island, with over 50 outlets of Cheers convenience stores island-wide. FairPrice was established by the Labour Movement in 1973 to ensure that essential items were available to all Singaporeans at affordable prices during a time of economic and social turbulence. Through the years, FairPrice has remained true to its social mission through various initiatives to moderate the cost of living. While this social mission has remained its fundamental focus, it also recognises that there are other important aspects of CSR that it can contribute towards. Mr Seah Kian Peng, CEO (Singapore), NTUC FairPrice, said, “Our social mission has always been a fundamental priority for us and we will stay true to our role in providing affordable essentials to all. As a leading retailer, with over 100 supermarket and hypermarket stores, we believe we can create a bigger impact and extend our social responsibility beyond moderating the price of essentials. This is why under our...
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...American InterContinental University FINA310-1301A-02: Professor Michael James Micro Chip Computer Corporation 1. To calculate the percentage growth, one must do the following: • Find the present year’s sales and the previous year’s sales. • Subtract the previous year’s sales from the present year’s sales. • Then, divide the answers by the previous year’s sales. • To turn it into a percentage, multiply the decimal by 100 (Brooks, 2010). With that being said, Net Sales for 2004 through 2008 are as follows: 2004: $11,062 2005: $11,933 (11933-11062)*100/11062=7.87% 2006: $9,181 (9189-11933)*100/11933= -23% 2007: $6141 (6141-9181)*100/9181= -33.11% 2008: $8,334 (8334-6141)*100/6141= 35.71% 2009: $9,167.40 (8334*.10) =833.4+8334=$9,167.40 2. The revenue that is expected for 2009 is $9,167.40. According to the annual percentage growth rate, it is not likely that the business will reach its sales prediction. For 2008, the business had a very large growth rate. This business had a small growth rate that was barely more than 2 % of the 10 % goal for 2005, and a somewhat strong negative growth for 2006 and 2007. The sales trend is pointing downwards. Following 2005, the average annual growth rate has been -3.15 % during the last 4 years. According to the financial data sheet, I do not feel that Micro Chip Computer Corporation will achieve a 10 % sales goal for 2009. 1. Current % of Sales 2008/2009 Prediction Sales $8,334-$10,000 Cost of Sales $5...
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...following elements to solve: a. What is the mission of the nonprofit? b. What “clues” exist in the narrative that distinguish the nature and/or mission of the nonprofit? c. How do the “clues” in the narrative “match” the financial information provided in the financial section? 3. EXAMPLE: a. Mission of nonprofit organization: i. The Ford Foundation is a charitable organization that has a mission of granting proceeds…. b. What “clues” exist in the narratives that distinguish the nature and/or mission of the nonprofit? i. The Ford Foundation has a large pool of investments and/or endowment; income is provided strictly from endowment; capital appreciation is classified as non-operating income; c. How do the “clues” in the narrative “match” the financial information provided in the financial section? i. Column 4 has a large investment category of $6 Billion; Column 4 has no inventory balance since the Ford Foundation only provides grants and no direct services; most of the revenue from Column 4 has been classified as non-operating… this is consistent with the narrative for the Ford Foundation d. CONCLUSION: i. The best match for the Ford Foundation is Column 4; Boston Symphony Orchestra: 9 The BSO is a charitable organization that provides live musical performances...
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...1. Three Types of Income (on Final) a. Active (earned) income b. Passive income - income derived from a passive activity such as working interest in oil and gas, often associated with limited partnerships i. Can only deduct passive losses to the extent you have passive income c. Portfolio income (interest, dividend, annuities, sales of stocks and bonds, royalties not derived from an ordinary course of a trader business) 2. In –class quiz d. Owned a apartment complex ii. What is gross rental income 1. Tenant improvements in lieu of rent 2. Tenant improvement are not in lieu of rent iii. Two troublesome tenants, one comes and tell the landlord that they can’t pay the rent. Gives an interest bearing 90 day note in lieu of the rent. This note is treated as property and should be valued at FMV (fair market value) iv. Tenant hasn’t been in the apartment the entire month of December and has not paid rent. Paid late, landlord received in January 3. Include the rent in previous year’s taxable income v. Own a ten-flat in the city. Landlord lives in one of the ten, rent the other nine out. What is the net rental income? What about the deductions 4. What fractions of the building can you depreciate? 90% vi. Had inside information down in Springfield that a third airport was going to be built in the Chicagoland area. With this inside the...
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...-school teachers -in excellent health/wife in good health -earn about 60,000 per year -active life style -plan to retire at age 62 -will receive pensions equal to 65%of their annual salaries, plus Social Securitybenefits amounting to 20%of annual salaries. -savings account -equity in home Objectives: Return Requirements: Mr. Franklin and his wife don’t have a large amount of cash but they do have a fairly decent amount in assets. Risk Tolerance: Mr. Franklin is in excellent health and his wife shows to be in good health, which means they should have a long life expectancy. They have a high income together which shows they have a greater propensity to undertake risk because their incomes can help cover any shortfall. Constraints: Liquidity needs:...
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...my lecture is about to would you be happier if you were richer. Most people believe that they would be happier if they were richer, but survey evidence on subjective well-being is largely inconsistent with that belief. Subjective well-being is most commonly measured by asking people, All things considered, how satisfied are you with your life as a whole these days? or Taken all together, would you say that you are very happy, pretty happy, or not too happy? An alternative method asks people to report their feelings in real time, which yields a measure of experienced affect or happiness.Increases in income have been found to have mainly a transitory effect on individuals_ reported life satisfaction. Moreover, the correlation between income and subjective wellbeing is weaker when a measure of experienced happiness is used instead of a global measure. More importantly, the focusing illusion may be a source of error in significant decisions that people make. Evidence for the focusing illusion comes from diverse lines of research. For example, Strack and colleagues reported an experiment in which students were asked:How happy are you with your life in general? And How many dates did you have last month? The correlation between the answers to these questions was.When they were asked in the preceding order,but the correlation rose to 0.66(zero point sixty six) when the order was reversed with another sample of students. Similar focusing effects were observed when attention was first...
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...for a high absolute return. A key point is that the numbers are a result of the business operations; the business operations are not the result of the numbers. By this I mean that trying to make investment decisions on an individual security needs analysis that goes further than spitting back what a company’s net income might be and how that translates into a higher or lower multiple of earnings. The security I am discussing today is Starbucks (SBUX) common equity (SBUX also has corporate bonds). Starbucks Corp. is a seller of coffee, tea, and related products and beverages. Starbucks is a retailer, a licensor, and a wholesaler, which are all completely different kinds of businesses in that they have economic characteristics that result in vastly different operating margins. In analyzing the common stock of SBUX, the investor must understand what drives top line growth, operating income, and bottom line earning power of the company. During the second quarter of 2008, SBUX suffered their worst operating performance since the company went public in June of 1992. Top line revenue was up 12% to 2.526 billion, operating income fell 26.1% to 178.2 million and net income fell 21% to 108.7 million. However, these numbers do not stand alone. One must analyze the financial information further to get a better understanding of the strengths and weaknesses of the entire SBUX business model. First, a key number is the percentage of revenue that is generated from company owned stores (I also...
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