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Nursing Communication

In: People

Submitted By shellbell
Words 1980
Pages 8
Introduction
Active listening responses are skills we all possess and are essential for you as a nurse to understand and use while also encountering and learning how to overcome communication barriers with your patients. In this essay we will be looking in depth at three types of Therapeutic Listening responses I have used with one of my patients Mrs Johns and also ways I overcame obstacles that affected communication between myself and Mrs Johns.
Therapeutic Listening responses when caring for Mrs Johns
Paraphrasing
First we will look at three main types of Therapeutic Listening responses that are sometimes used in the field of nursing, the first response we look at it paraphrasing. Paraphrasing is taking what you have heard and repeating it in your own words, paraphrasing is important because it is a way of validating that you have understood accurately what was said and allows the patient to verify their statement (Lippincott Williams and Wilkins, 2008, p. 54). It is more to the point and shorter than the patients initial statement allowing you to focus on the main features of the first statement (Arnold and Boggs, 2011 p. 186). Times when you would use paraphrasing would be just after a patient has told you a statement about feelings or thoughts and you need to confirm what you are hearing is correct, it is important to paraphrase correctly so the patient dose not think you are trying to change what they have said or think you are putting words in their mouth. Below are two examples of paraphrasing with Mrs Johns.
Example 1:
Mrs Johns: “I am a little bit anxious today because my ulcer has been hurting for a little while now and I have had trouble walking around I hope it wont always be like this”.
Me: “Mrs Johns what you are saying is that your in pain and feeling anxious because you think your leg ulcer might affect your mobility?”
Example 2:
Mrs Johns:

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