...INTERCLEAN, INC Management ‘s Behavior HRM 531 Lynda Broomfield 11/7/2010 R InterClean, Inc. Memo To: First Level Managers From: Lynda Broomfield, Sales Manager Date: 8/6/2012 Re: Management’s behavior With the merger of EnviroTech I will like to discuss how we are going to face the upcoming challenges of making it a smooth transition. We all must be mindful of the impact our behavior will have on morale and the productivity of our employees. Our employees are the lifeblood of InterClean and as managers we are the heart that pumps that blood. Attitude is generally reciprocated. If you show enthusiasm and determination while implementing the changes it will inspire your employees to do the same. Showing sincere admiration for your staff and an interest in their well being will motivate them to work harder. It is more important than ever now that we create an environment of employee empowerment and have open communication. Employees need to know what is expected of them and how the company is going to help them achieve success. We need to discuss the changes with them and seek their input. We should discuss the impending training strategy and how it will affect them individually and collectively as a team. People work harder because of the increased involvement and commitment that comes from having more controlled and say in their work. They work smarter because they are encouraged to build skills and competence. They work more...
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...Ballard Case Study Patricia Jones QNT 351 Jan 27th, 2014 Pete Dorsa Introduction and Problem Situation Ballard Integrated Managed Services, Inc. (BIMS) provides food, hospitality, housekeeping and physical plant services for the staff and patients at the Douglas Medical Center. Barbara Tucker, the general manager for this site, has noticed that the morale of her employees has been declining for the past several months. The expected turnover rate is 55-60% annually in this industry. This rate has increased to 64% over the last four months (BIMS Part 1). The use of sick time has increased, overall performance is poor and complaints from the hospital staff are on the rise. Barbara and her management team have not been able to determine why morale is down. The exit interviews that are currently used are not pinpointing the reasons why employees are leaving. Conclusions The data used in the survey is beneficial to the research into why employment morale has decreased for the past several months. Therefore, a questionnaire was designed to examine dependent variable which, “is the key factor that you want to explain or predict and that is affected by some other factors …scholars have emphasized productivity, absenteeism, turnover, and job satisfaction” (Robbins & Judge p. 25). BIMS is experiencing problems with several dependant variables, the focus of this paper examines turnover, which is increasing for BIMS. Each question of the survey addresses issues that require...
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...Running Head: STRATEGIES AND SKILLS Strategies and Skills AIU MGMT436 Unit 3 Assignment Abstract A financial crisis has hit our company and reorganization is needed. This paper will apply process skills the executive should use, and the change strategies in the long- and short-term. It will also evaluate and present the impacts of the resources. Strategies and Skills Organizational development is a process that is used within a company that is in need of change. This process has many different steps or phases it goes through in order to obtain the outcome the company hopes for. In some cases the process will end in needing another intervention but in others the process will end satisfactory. This process truly only ends when the desired level of development is obtained (The Organizational Development, 2012). This process is meant to make an important change in a company want to come out the other end of the change better off than they were before. The organizational development process will begin when there is an organization that recognizes that there is a problem within the company that will impact their mission or health of their organization. Some organizations do not wait until they see a problem to start the organizational development process. They may begin the change when the leadership has a vision for the improvement of the organization. The organization will desire a change to make their business better. The decision to change is followed by...
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...know how to accurately form a message, send it and it must be completely understood by the receiver. If a potential candidate is not able to convey their thoughts, feelings, or ideas they will be overlooked for the open position. This is done to protect the company’s internal and external customers from misunderstandings which can lead to stress, conflict, low productivity and customer satisfaction. The lack of effective communication causes all types of problems; some can be fixed, while others cannot. When communication is not done properly, there are several negative consequences that will result. Improper communication gives way to mistakes, which causes an organization to miss deadlines and lose money. It can also contribute to low morale among team members and management. If people are not happy; they tend to seek a better employment opportunity which leads to a high turnover rate in an organization. Poor communication also leads to low creativity and productivity. Employees that reach this state are no lower considered assets, they become liabilities. In the world in which we live, communication is essential for healthy relationships within an organization and our personal lives. The inability...
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...this research necessary?” There are several important reasons we should not ignore. First and foremost, our company’s financial statements at the end of last fiscal year were not on par with our projections. We received average customer reviews and many customer complaints. All these results were directly related to a decrease in employee performance. Especially, when we compare them with the previous fiscal years and customer reviews, we can clearly see the difference in productivity. Second, the world economy is in the middle of a downturn. Therefore, as a company, we have a tough road ahead of us. With the cutbacks and layoffs that have been instated, employee morale is at all time low. Many employees, including the top performers worry about losing their jobs during these unstable times. This fear and low morale turns into low performance at work. Third, I realized that our company has never conducted research like this before. This bottom up research will provide the whole organization with a brand new perspective in approaching employee relations. Employee satisfaction is of vital importance for an organization, because it is the back bone of ultimate success. What benefits will this research bring to the organization?...
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...* Dick Spencer Case Study Introduction In this report, I mention about a case study to highlight the managerial issues faced by an organization. Spencer was a plant manager of Modrow Company, a Canadian branch of Tri-American Company. Dick did his MBA and served this company for 14 years. He started his career as a salesman. With time he continued to work successfully on different contracts and finally he was spoken of as “boy of watch”. Later he wanted to move on different career domain, so he finally transferred to the home office of organization. He was nominated as an assistant to senior vice president of production. In the following sections, we will cover the managerial issues faced by dick and his organization. We also try to provide some recommendations about managerial issues identified, researched and evaluated. Managerial Issues We identified the following managerial issues. Micromanagement According to the Wikipedia, micromanagement is a management style whereby a manager closely observes or controls the work of subordinates or employees. Micromanagement generally has a negative connotation. (Wikipedia) Rather than giving general instructions on smaller tasks and then devoting time to supervising larger concerns, the micromanager monitors and assesses every step of a business process and avoids delegation of decisions. (Wikipedia) According to the journal, “Micromanagers read your proposals, tell you to develop your prototype, and then insist on telling you...
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...BM102 –BUSINESS COMMUNICATION Question 1 With reference to practical examples, discuss how communication can be used to improve worker`s morale and productivity. (100) In this essay, the writer seeks to talk about communication as a motivation tool. The essay will touch on the ways in which effective communication can motivate workers to be more productive. Concrete examples with local companies are going to be given. The writer is going to touch various forms of communication, the channels that are generally used in the companies and how they can be used as a motivation tool. Before exploring ways to use communication as a productivity tool, the needs to define the meaning of productivity and morale.Klan (2004) define morale as a reflection of the attitude of an individual or team. The company can have workers with high morale or workers with low morale which can affect productivity.According to The first point the writer will look is the use of communication for information distribution between the workers and the management and between the workers themselves. The structures of most organizations allow the flow of information upward, downward, lateral and horizontal. Tracy (2013) reiterates that when management communicates vague or fuzzy expectations or no expectation, the staff is deprived of the winning feeling thereby becoming demotivated. The company needs to communicate its strategic goals and objectives, policies and company notices and all that is done through...
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...with new research, ideas, legislations and practices so that you can be the best that you can in understanding your chosen profession, provide new creative ideas, encourage and adapt to change more smoothly therefore providing a high quality service to customers and colleagues. It also enables you to feel confident and good about one self. I believe a happy person/staff equals a happy working environment. It can also lead to better job opportunities and enhances self confidence. AC 1.1 Assess the potential benefits to the organisation of developing individuals To assess the potential benefits to the organisation I chose to look at the benefit of training the Harbour casual workforce in fork-truck operation staff retention and staff morale within the workforce. The criteria I have chosen to assess the potential benefits to the organisation of developing individuals are: • Opportunities for promotion • Reduced Damage level • improved discharge rates Trained Fork-Truck operators The harbour workforce is made up of 2 distinct groups: -...
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...------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Evaluating factors contributing towards low employee morale in the community services directive of Polokwane Municipality ------------------------------------------------- ------------------------------------------------- A Research Proposal ------------------------------------------------- ------------------------------------------------- by ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Josephine Malesheka Mathole ------------------------------------------------- ------------------------------------------------- Student No. 271199 ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- To be submitted in part fulfilment of the requirements for the ------------------------------------------------- BBA Honours degree ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- at ------------------------------------------------- ------------------------------------------------- SOUTHERN BUSINESS SCHOOL ------------------------------------------------- ------------------------------------------------- ...
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...A STUDY ON EMPLOYEE MORALE AT ELGI EQUIPMENT LIMITED COIMBATORE A PROJECT REPORT Submitted by AMUDHA.S Reg. No. 088001112007 Of MAHARAJA ENGINEERING COLLEGE, Avinashi – 641654. In partial fulfillment of the requirements For the award of the degree Of MASTER OF BUSINESS ADMINISTRATION JULY, 2009 Faculty of Management Sciences School of Management Studies Anna University Coimbatore BONAFIDE CERTIFICATE This is to certify that the project work titled “A Study on Employee Morale at ELGI Equipment limited, coimbatore” is the bonafide work of AMUDHA.S, Reg no. 088001112007, who carried out the same under my supervision. Certified further that to the best of my knowledge the work reported herein does not form part of any other project work or dissertation on the basis of which a degree or award was conferred on an earlier occasion of this or any other candidate. This project work is submitted to Anna University Coimbatore as partial fulfillment of requirement for the award of degree of Master of Business Administration. _________________________________ Signature and Name of the Guide __________________________________ Signature and Name of the Director/HOD Submitted for the viva-voce examination held on__________________________ __________________________ ________________________ (Signature of External with date) (Signature of Internal Examiner with date) ACKNOWLEDGEMENT I extent my deep sense of gratitude and sincere thanks to our chairman...
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...communication. There were many departments and layers of management, yet there was no clear integration of communication within the company. An organic structure would have facilitated widespread communication necessary for all employees to achieve complete communication necessary for efficiency (Daft, 31). The key issue in this case is the tension between the historically informal departments of ESD and Production. There has been a relatively high amount of turnover in the ESD department. The production department is rather isolated and there are tensions over a lack of respect among the departments regarding quality control. Forbus’ ESD department is scattered and he has difficult time distinguishing himself as the leader; there is low morale among his employees. The company should revisit their organizational design. They also need to find a way to facilitate effective communication among departments. The company is currently managing in a centralized structure, reducing the effectiveness of the company across all departments. The company needs to make a shift from vertical decision making to a more organic approach. The Executive Committee should focus on the company’s direction and work to provide...
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...Case Analysis Form 1. Problems A. Macro 1. Sudden decline in membership and interest in facility 2. Impacts from the athletic department on the social activity department and the mixed activity department 3. Lack of Corporate Human Resources supervision on issues such as hiring, terminations, and promotions B. Micro 1. Staff has become discouraged and discontent with their jobs 2. Communication lines have been reduced due to a personal relationship between Ellis and Johnson 3. Intergroup conflict and lack of support for each other due to fear of “rocking the boat” 4. Avoidance style of conflict resolution within the organization 5. Ellis hiring a friend 6. Johnson being promoted to Assistant Athletic Director 7. Low employee morale and fear of retaliation if voice concern 8. Hiring practices not based on qualifications and years of experience II. Causes 1. Improper and unethical behavior on the part of Chuck Johnson 2. Ted Ellis dismissing the complaints brought to him by Frank Havens 3. Watts dismissing complaints brought to him 4. Co-workers and peers avoiding talking to Johnson about his inappropriate behavior 5. Johnson’s promotion over Pat Franklin who was more qualified 6. The firing of Pat Franklin has increased the team’s tendency to not “rock the boat” and avoiding addressing the situation 7. Lack of investigation into Johnson’s actions and lack of actions taken to address complaints made 8. The termination of Pat Franklin has caused employee moral...
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...A Diagnostic Analysis of the Lima Tire Plant Sabrina D. Foster American Military University Abstract This paper will provide a diagnostic report of the Lima Tire Plant. There are many problems within this company, and without them being properly addressed the company will continue to lose employees and production will continue to drop. The main problems that I see within this company are high turnover of the line foremen due to production and morale, training within the company. I will attempt to analyze these areas through the different metaphors we have studied over the past seven weeks. I will also provide possible recommendations and solutions that may help get the company back on the right track to success. A Diagnostic Analysis of the Lima Tire Plant The Treadway Tire Company employed almost 9,000 hourly and salaried staff in North America. The Lima Tire Plant, located in Lima, Ohio, is one of eight manufacturing plants operated by the Treadway Tire Company. (Skinner and Beckham, 2008, p. 1) In 2007, The Lima Tire Plant produced approximately 25,000 passenger and light truck tires per day. The plant encompassed about 1.5 million square feet on 128 acres of land. About 1,120 people were employed at the plant – 970 were hourly employees and 150 were salaried. The hourly personnel at the plant were unionized by the United Steel Workers,...
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...Computer Technology Being a kid sitting around with your friends, there was always that one person this said, do you think this will ever happened? When I grow up all I will have to do will say door open to get in my house, everything else will be done for me. now, much to my surprise this day has now arrived. The arrival and utilization of computers in today's world is absolutely unbelievable. Things can be done with computers that could have never been done in the past. we have security systems that don't need keys, cell phones that could go on line, and receptionists are now virtually unknown due to automated voice systems. the question that everyone wants to know is, our we too dependent on computers, and what will happen when they fail us? this is an idea that nobody really likes to discuss. Going further in-depth with this idea, what have computers done to the business world. many people feel it has enhanced businesses of today's society, others feel it has ruined them. there now companies being run by very few workers due to fully automated systems, systems that need one operator a and it can produce more than that of 15 to 20 a lot of cases. what this does the company's is forces them to put new technological advances in their budget to keep up with competition and be more cost effective. This is exactly why the technology is there, to get one step ahead of the competition, and to produce more product, more often. Integrating computers into assembly lines...
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...Low Morale Low motivation among employees can spread like wildfire in a company. Enthusiasm can spread from worker to worker in the same way as low motivation. Managers and supervisors who are consistently enthusiastic can motivate workers as well. Low morale can result in a hostile work environment with constant complaining. In a business that is customer service-driven, a work environment with low morale could result in lower sales and a poor customer experience. Low Productivity Poor motivation can result in low productivity from employees. When a worker has the skills and resources to succeed on the job but is not performing at his best, one cause could be low motivation. Motivated employees have a desire to get the job done to the best of their abilities. An unmotivated employee lacks the drive and commitment to work at his highest capabilities. The manager or supervisor must investigate the cause of a worker's failure to perform. High Turnover Companies experiencing low morale and motivation among employees sometimes experience a higher turnover rate. In an environment of low motivation and morale, employees sometimes seek a better position in an organization that values their services and work. A high employee turnover rate results in increased costs to the company. Companies must pay to recruit, hire and train new workers frequently in a department or organization with low morale and motivation. Programs and incentives to improve motivation can increase job satisfaction...
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