1. The problem with Harry is that he is not motivated to do his job anymore. The key part is that he is not motivated anymore, which means that he used to be more motivated. This is so evident that his manager, Joe, even calls Harry into his office and points out plenty of incidents that show he isn’t motivated anymore. Harry isn’t motivated anymore because he feels like he isn’t working towards anything. He developed this feeling and attitude when he realized that he wasn’t going to make it to supervisor anymore anytime soon. He used to believe that he would one day become a supervisor and that’s why he worked so hard in the passed like his boss said he did. He feels like he is at a dead-end. He states that he “hit [his} peak.” When a person runs out of ways to move up at a job they will become unmotivated. There is basically nothing else more for him to accomplish. Harry even mentions to his boss that he feels “deflated.” According to Herzberg, one of the motivational factors in his two-factor theory is advancement.

2. Harry’s boss didn’t handle the situation in the best way. He did handle it in the right way in respect to that he took Harry into his office and sat him down and spoke to him privately not in a mean or degrading manner. Another good thing he did was explain specifically to Harry what he was doing wrong. He told him that he was coming to work late too often, handing in his production sheets too late, increasing the rate of scrap from his production line, and not training the new guys well enough. He also explained to Harry how valuable Harry is and how respected he is by management. He describes all of his good traits and discussed how he wants to Harry to continue to work hard. He did do some things wrong as well. He did not give Harry any hope to make him more motivated. At the end of the meeting all he did was repeat himself from the beginning without really giving Harry any incentive to work harder. He calls it a “deal” meanwhile Harry isn’t getting anything out of it besides job security at most. When Harry expresses his concern about now moving up, the manager never actually says that Harry is being considered for a promotion. Joe only proposes giving a new line to Harry to challenge him, but why would Harry want a challenge when he is already unhappy with his future at the company. The only somewhat incentive Joe gives to Harry is a ten year pin, which really isn’t an incentive at all because it won’t increase Harry’s pay or make him a supervisor, so he shouldn’t have mentioned it at all.

3. To create an environment where Harry will feel motivated the manager should have incentives or rewards for employees that work hard. Maybe the supervisor could implement an employee of the month reward and the recipient would receive a bonus or something worth working harder for. The monetary incentive is what will motivate Harry and other workers to work harder. The reward has to be worth working harder for though. If it is a significant amount of money or higher consideration for a promotion then this will motivate the employees to accomplish the goal of making more money. The supervisor has to talk to Harry more on a personal level and actually act like he cares about him. At the end of Harry’s meeting with his manager, he mentions something about paying for rent. The supervisor should actually act like he’s concerned about Harry not being able to pay rent and speak with him about his life outside of work a little more. The supervisor could also create more position categories or job titles for workers to feel like they are moving up at the company. This could include titles such as head or senior foreman to make the workers more motivated to accomplish advancement in the company. The manager could also actually tell Harry that he is going to talk to management and see what he could do for him in respect to moving up in the company in the near future. This could give Harry hope and make him more motivated.