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Ob Midterm

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BUS2202 Organizational Behavior (2014-2015 Summer)
Mid-Term Quiz II

According to path-goal theory, leader behavior influences employee perceptions of expectancies between employee effort and performance. If my employees are skilled and experienced customer service representatives who perform non-routine tasks, the most appropriate leadership styles are participative and achievement-oriented because they are capable and confident enough to handle their jobs such as solving unique customer problems or special needs with the company’s tasks even without further directions from leader. In these ways, employee involvement is facilitated (via participative style) and peak performance is encouraged through goal setting and positive self-fulfilling prophecy (via achievement-oriented style). It is not possible to give direction to every single non-routine and specific tasks, no standard procedure can be set to follow, that’s why participative and achievement-oriented leadership style are more preferable than directive leadership style. Directive and supportive style are not appropriate in this situation that they are more suitable for unskilled and inexperienced employees who need more information and more confidence to get the tasks done.

Note that from the contingency perspective of leadership, it emphasizes the most appropriate leadership behaviors or styles depend on the situation that leader has to adapt their behaviors and styles to the immediate situations. It is mentioned that participative and achievement-oriented leadership styles are the most appropriate ones. However, leader still need to adjust leadership styles instead of adopting these two styles forever. Since the customer service jobs are challenging and ambiguous and maybe sometimes exceed their capability, it is the role and the responsibility of the leader that to keep assisting employees to attain

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