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Observational Review of Manager Decision

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Submitted By Uchechukwu
Words 1597
Pages 7
CHUKWUDI UCHE UZOEGBU
PROF.
UNIVERSITY OF NEWCASTLE, SYDNEY
MANAGEMENT UNDER UNCERTAINTY
OCTOBER 4TH, 2014

ASSESSMENT ONE

Review a decision you have observed in the workplace. If you have limited workplace experience, you may focus on a decision you have observed in another situation. You should only have observed this decision making situation; you should not have participated in it.

SUMMARY OF OBSERVATION
To run a successful business in this age depends largely on the IT infrastructure the business functions with. To improve efficiency and reduce operational cost for organisations, IT systems (software and hardware) have to be put in place, in cases where these systems exist already, a continuous upgrade of existing systems are required for optimal functionality. Implementing operational changes in an organization suffers setbacks, if the organisation does not plan and strategize on how to carry out changes. As technology evolves, the upgrading of existing technology is a challenge affecting most organizations today. The upgrade from an older operational software to a newer version aims to improve ease of usage, fix glitches observed in the old software, improve performance and cut down on operational down time. The decision made in this case was to upgrade to newer server software for the IT system that catered for the organization’s operations. The COO who is in charge of making operational decisions in the organization made the decision without consulting senior managers or IT Department Head. The COO directed the IT Head to implement the upgrade within a 7-day time frame, as time was of the essence. The IT Head carried out the directive without expressing his reservations or advicing the COO on other implementation options available. Staff could not carry out their duties using the new software interface, thus abandoning the use of the IT system and

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