Hi,
I wanted to let you guys know of the situation that has occurred with your company. I have bought 2 vehicles from your company and the second one was just bought last month. About 3 weeks ago, my mother was looking into buying a vehicle and you were the 1st company that came to mind.
She put her credit application in at that time and waited a couple days and did not hear anything from you guys; so she started a chat with Eric from the Blossom website. He stated that he will get the application she turned in looked at and contact her back. She waited a week and never heard anything at all. She called and spoke to Eric, voice to voice, and he stated the same thing in the chat and was talking to her about how he was moving to Florida and he will have her taken care of.
I went up to NY to help her move last week and she stated that she did not hear anything. I chatted with Eric while I was in NY and he said the same thing to me that he can help her and we can set up a time for when she comes back to look at vehicles. I told him that my mom is disabled and we are trying to get everything ready, so when she moves down, she test drives the vehicle and if she likes it, then we can get the paperwork started. I asked what would be a good price range for her, so her payments are not over $250 and he stated that he could not tell me and that she will have to come in.
We got back to Indianapolis on 3/8/2016, on 3/9/2016I called Blossom and I asked to speak to Eric and he stated that he never received the credit application and she would have to redo it online. I called back and asked to speak to a manager, to see what we can do to help my mom. I was transferred to Johnny and he looked up my mom’s information and found her credit application and told him the story of what my mom was going through and he stated that he will get with Eric and make sure everything is