...Content Intoduction 3 Why do customers complain? 3 Complaints are a goldmine of information 6 Why is Complaints Handling Important? 7 Intoduction A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”. It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence. If the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as association of the rights of the consumers , a county government (if it has a “consumer protection” office) and etc. These and similar organizations in other countries accept for consumer complaints and assist people with customer service issues, as do government representatives like attorneys general. Consumers however rarely file complaints in the more formal legal sense, which consists of a formal legal process. Internet forums and the advent of social media have provided consumers with a new way to submit complaints. Consumer news and...
Words: 2452 - Pages: 10
...Case Study 11: Should a Computer Grade Your Essays? The case study discusses the April 2013 launch of Harvard/MIT’s joint venture MOOC (massively open online course) essay scoring program, utilizing AI (artificial intelligence) technology to grade educational essays and short answers, with immediate feedback and ability to revise, resubmit, and improve grades. In 2012, a group of colleagues, Les Perleman, Mark Shermis, and Ben Hamner, introduced over 16,000, K7-12 standardized school tests to the AES (automated essay scoring software) to compare results of hand-scored essays; the results appeared to produce a more accurate grade, however, no official statistical studies were performed to accurately maintain the claim. Essay Raters (e-Rater), developed by the Educational Testing Service (ETS), allowed Perelman to access, and analyze the technology. ETS uses vocabulary and content to score criteria, such as essay length, conjunctive adverb usage, and large word usage, in combination with paper and word length, words per sentence, and word complexity. The downside is the programs’ inability to differentiate factual from nonfactual information, intent, or meaning. Some educators banned to form the group, Professionals Against Machine Scoring of Student Essays in High-Stakes Assessment; they are concerned educators will reduce writing standards to conform to software constraints. Laudon & Laudon further discuss the probability of lost jobs due to computers taking the...
Words: 1500 - Pages: 6
...CHARTER Project Name | Multi-platform Grading System with SMS Notification | Author of the Project | Lea Zell Perez, Estella Maris Manzano, Lanugan | Company | Santo Tomas College | Date | | Project Purpose: The purpose of this study is to create a system that allows the students to access to their grades at any given point of time and also in any method (online, mobile, desktop). Their parents can monitor the grades of their child by sending the grades through SMS Notification. Project Overview: Grading System is the method used in computing and analyzing the performance, talents and skills of the students and in identifying the problems of the students. Through the desktop system the instructor reduces their workload for recording or calculating the student’s grades and after that they can send an SMS Notification to the parents with the given cellphone number in every grading period. In Online Grading System the student will register first before logging in and after that the students can see all the features inside the system as well as their grades. Goals and Objectives: Goals | Objectives | The project will provide an improve system for less work for instructors | Reduces work load for the instructors in recording and calculating the grades of the students. | Shorten the time in implementing the student grade | The system is designed to shorten the process of giving the grades to the students.The system is designed so that the student will no...
Words: 690 - Pages: 3
...Researchers of the study have concluded that the following records of literature above are relevant in studying the Trinity Christian School grading system. Specifically, the related literature supported in the conceptualization of the process in developing of a more effective online grading system by the following reasons: * It stated the advantages of having a website. * It stated the things the researchers should reconsider in developing a grading system. * Since the Philippines started to adopt the K-12 education system the researchers studied a small background on the k-12 system to have a better understanding the policies and implementations of the said education system. Related Foreign Studies Student grades are just a click away. Teachers use online grading systems to keep parents (and kids) informed about what students are doing in class and how well they are doing it. Administrators say the improved communication makes students more accountable for their work and eliminates unwelcome "surprises" on report cards. "Implementing an online gradebook program has been one of the best steps we have taken as a school to improve home-school communication and enhance student learning," says Debbie Hamilton, "We would never be able to do without it." The Key Stone School is an online high school and middle school using an online gradebook program The Key Stone teaches kids all over the world for nearly forty school years to improve communication with families. Parents...
Words: 1171 - Pages: 5
...Design Project Documentation on Enrollment System Proposed by: Mendoza, Rowel M. Nemo, Chelsea Nofies, Jayson Date Presented March 24, 2015 Preface The system herein provide the Lyceum of the Philippines University professors to save time and more efficient to the student to know how their grades computed. As we do the system we experience how it is too complicated and delicate to compute all the grades. Our sincere observation made this project possible. Abstract CHAPTER I Introduction As of today, people are living in an information age dependent upon digital information. Digital information is electronic information that is the result of computer processing. Computers enable the efficient processing and storage of information. A grading system plays a key role in the management system of any school. But, such systems do not often relate expectations, outcome, and performance. As each student desires to achieve a good score for each assignment, exam, and project, the whole process adds heavy workload for teachers in order to make their evaluation fair, comprehensive, and accurate. From the teacher’s perspective, these are necessary to avoid disagreement from students and parents. A computerized grading system is a highly desirable addition to the educational tool-kit, particularly when it can provide less effort and more effective and timely outcome. The purpose of this study is to create a grading system using Visual Basic that will minimize the workload...
Words: 927 - Pages: 4
...others. Computers enable the efficient processing and storage of information. A grading system plays a key role in the management system of any school. But, such systems do not often relate expectations, outcomes, and performance. As each student’s desires to achieve a good score for each assignment, exam, project and/ or report, the whole process adds heavy work load for teachers in order to make their evaluation fair, comprehensive, and accurate. From the faculty perspective, these are necessary to avoid disagreement from students and parents. A computerized grading system is a highly desirable addition to the educational tool- kit, particularly when it can provide less effort and a more effective and timely outcome. Grading Systems are designed to provide incentives for achievement and assist in identifying problem areas of a student. It is the most commonly used means of analyzing students’ performance, talents and skills. Students’ grades are vital information needed in advancing to the next grade or year and its accuracy is very important. Many teachers feel that time they take in recording and computing for the grades of their students is time that could be better spent elsewhere, like preparing lessons, researching or meeting for their students. With the advent of computer technology, more and more schools are taking advantage of variety of grading systems available both off-line and online that can help save time on administrative tasks and give teachers more time to...
Words: 1477 - Pages: 6
...Computers: Grading By JOHN MARKOFF Published: April 4, 2013 Imagine taking a college exam, and, instead of handing in a blue book and getting a grade from a professor a few weeks later, clicking the “send” button when you are done and receiving a grade back instantly, your essay scored by a software program. And then, instead of being done with that exam, imagine that the system would immediately let you rewrite the test to try to improve your grade. EdX, the nonprofit enterprise founded by Harvard and the Massachusetts Institute of Technology to offer courses on the Internet, has just introduced such a system and will make its automated software available free on the Web to any institution that wants to use it. The software uses artificial intelligence to grade student essays and short written answers, freeing professors for other tasks. The new service will bring the educational consortium into a growing conflict over the role of automation in education. Although automated grading systems for multiple-choice and true-false tests are now widespread, the use of artificial intelligence technology to grade essay answers has not yet received widespread endorsement by educators and has many critics. Anant Agarwal, an electrical engineer who is president of EdX, predicted that the instant-grading software would be a useful pedagogical tool, enabling students to take tests and write essays over and over and improve the quality of their answers. He said the technology would offer...
Words: 2355 - Pages: 10
...221. A comprehensive analysis of financial accounting topics involved in preparing financial statements and in external reporting. Students may receive credit for only one of the following courses: ACCT 310 or BMGT 310. Course Goals/Objectives This course should help you develop the ability to apply GAAP to a variety of complex accounting and financial reporting situations. The specific goals of this course are to: • provide a more extensive understanding of financial accounting principles and procedures and their role in the managerial decision-making process, through (a) the textbook and other written materials, (b) discussion of accounting topics via Web conferencing and online case study assignments, (c) research on the World Wide Web, and (d) FARS / Financial Accounting Research System • present financial accounting processes, procedures, terminology, concepts, and case studies • provide a higher level of problem-analysis and problem-solving ability through the use of CPA-level professional accounting materials After completing this course, you should be able to: • solve problems by analyzing, calculating, and completing accounting exercises covering topics of financial reporting • apply accounting concepts, principles, and procedures to business, international, and ethical transactions and events, through real-world case studies and...
Words: 1838 - Pages: 8
...enough to do so? We should get a chance to grade them too. Almost all schools doesn’t encourage this kind of grading, or maybe none does. According to me this type of grading should be taken into account. Teachers should be graded on their teaching skill, behaviour in class and the interaction level with the students. What if the teacher is very strict and over rules the children or a single child? The child has to remain quiet and keep on facing it, as he doesn’t have any right to oppose him or make him realise, that what he/she is doing is wrong. The grading of the teachers would help the school to understand the children’s problem. If the teacher is not making the students study up to the mark, they have no options other than implementing by self. This kind of problems arise in all the schools but no schools try to solve it or make a better way. If all the schools would help the students this way, the students would love learning as well as will like to interact with the teachers. All the grades given to the teachers should be taken into account and should be checked by the higher authorities. If this happen then all schools would have students who would be more then happy as the teachers will try to adjust according to them. But as this happens, the students should not feel over confident or get a little attitude, as the school is providing them with grade giving system, its for their own good. The teachers should not feel offended too as this is happening for their own...
Words: 4528 - Pages: 19
...Computerized Grading System ( Chapter 1 & 3 ) 1. 1. Computerized Grading System for Metropolitan Academy of Manila Christelle Joy Barreno, Amanda Arevalo, Anderson Emmanuel Abundo, and Chriselle Laput 2. 2. Page 2 1.0Introduction People nowadays are living in an information age dependent upon digital information. Digital information is electronic information, the result of computer processing. Every type of job relies upon getting information, using it, managing it, and relaying information to others. Computers enable the efficient processing and storage of information. A grading system plays a key role in the management system of any school. But, such systems do not often relate expectations, outcomes, and performance. As each student desires to achieve a good score for each assignment, exam, project and/or report, the whole process adds heavy workload for teachers in order to make their evaluation fair, comprehensive, and accurate. From the faculty perspective, these are necessary to avoid disagreement from students and parents. A computerized grading system is a highly desirable addition to the educational tool-kit, particularly when it can provide less effort and a more effective and timely outcome. Grading systems are designed to provide incentives for achievement and assist in identifying problem areas of a student. It is the most commonly used means of analyzing student performance, talents and skills. Students’ grades are vital information needed in advancing...
Words: 2287 - Pages: 10
...Syllabus NT2799 Network Systems Administration Capstone Project SYLLABUS Credit hours: 4.5 Contact hours: 56 (34 Theory, 22 Lab) Prerequisite(s): Completion of a minimum of 72 credits earned in the program of study including NT2640 IP Networking or equivalent. © ITT Educational Services, Inc. All Rights Reserved. -1- 13/01/2013 Network Systems Administration Capstone Project SYLLABUS COURSE SUMMARY COURSE DESCRIPTION This course provides an opportunity for students to work on a comprehensive project that includes the design, planning and implementation of a network solution for solving specific business problems. Common project management processes are applied to identify deliverables and outcomes of the project. MAJOR INSTRUCTIONAL AREAS 1. Project Management Techniques 2. A Fundamental Review of the Basics of Electronics in the AASNSA Program 3. Capstone Project 4. Research of Current and Emerging Technology COURSE OBJECTIVES 1. Apply important concepts of project management to the actual capstone project proposed for this course. 2. Use Microsoft Office Project to help plan and manage the actual capstone project. 3. Analyze the requirements for the capstone project. 4. Integrate and apply the knowledge acquired in the program to provide effective technological solutions for given problems. 5. Work in teams on a large-scope project. 6. Document solutions to a problem in detail...
Words: 7871 - Pages: 32
...Introduction The Botswana Star Grading System is used to differentiate the various quality levels of accommodation establishments, it provides judgements on the amenities, facilities and services of particular accommodation in a way that enables travellers to choose the quality of accommodation they want. The system is mandatory for all types of enterprises. The system applies objectivity obtained from the Grading standards and subjectivity obtained from the Grading Criteria. It is the combination of these two documentations that evaluate whether the establishment is fit for purpose as intended, thus ensuring an accommodation establishment qualifies for a Star Grading having achieved an acceptable average score. Our Grading System Grading student work is part of the Teaching Faculty's role and plays an important part in the assessment and evaluative function of teaching. You will assess student progress in your course by collecting evidence of what your students can do. The assignments detailed in your course syllabus will be completed by students and graded by you. These graded assignments (as well as more informal and non-graded assessments) will provide both you and your students with periodic benchmarks and final evaluations of student learning in your course. The required assessments/assignments for your course are delineated in the course guide. Students MUST complete each of these assignments and they cannot be revised. A percentage of the course has been allotted...
Words: 855 - Pages: 4
...INFORMATION TECHNOLOGY CAPSTONE PROJECT PROPOSAL The proposed software consists of the following modules: Security This module will focus with system’s security from unauthorized user. The system will require the user to log-in using the following: for the administrator he/she will just enter his/her password, for employees it would be their employee number, for the teachers it would be their employee number, and for students their student number, they are allowed to set their own password upon creating of their account. In case the user forgot his/her password, the forgot password module will be responsible for retrieving the password. The user will answer a secret question, answering it correctly will allow the user to change his/her forgotten password. Password counter will determine the number of times for logging-in, if the user exceeds to the given number of times to log-in, the system will automatically close. There are four levels of access. The first level is the Administrator which is principal, he/she will have full access to the system such as creating of accounts for staff and teachers, registration and verification of accounts, arrangement of all subjects, report, maintenance and etc. the second level is the Staff, they are responsible for creating the student’s account, the payments and transaction, printing of reports, and search are the module that he/she can access, the third level is the Faculty members, he/she is responsible in the...
Words: 1337 - Pages: 6
...Research Used Data Gathering Instrument Analytical Tools Method Used in Developing the System Justification of Methods Used Method Used for Product Evaluation Chapter 4 Presentation of Data, Software Product, Analysis and Interpretation The Existing System The Need to Develop the Proposed System The Objective of the Proposed System The Prospective Users and Beneficiaries The Components of the Proposed System System Development Implementation of the Proposed Software Product Evaluation Chapter 5 Summary, Conclusion and Recommendation Summary Conclusion Recommendation Appendixes Interview Guide Questionnaire Evaluation Data Flow Diagram Visual Table of Content (VTOC) Input Process Output (IPO) Program Flowchart T-test Computation Cost Benefit Analysis (CBA) User’s Manual Program Listing Sample Output Curriculum Vitae COLLEGE OF INFORMATION TECHNOLOGY SAMAR COLLEGE AUTOMATED GRADING SYSTEM A proposal presented to the Faculty of the College of Information Technology Education Samar College In Partial Fulfillment of the Requirements for the degree Bachelor of Science in Information Technology By Xenia M. Mabanan Deoscoro T. Astorga III Marc Angelo P. Lorente Bartolome B. Latigar Ma.Rizza P. Toling March 2013 Chapter 1 Introduction Grading System is designed to provide incentive reward for...
Words: 1066 - Pages: 5
...School: Department of Business Course Number: ECON102 Course Name: Macroeconomics Credit Hours: 3 Credit Hours Length of Course: 8-Weeks Prerequisite: None | Table of Contents | Instructor Information | Evaluation Procedures | Course Description | Grading Scale | Course Scope | Course Outline | Course Objectives | Policies | Course Delivery Method | Academic Services | Course Materials | Selected Bibliography | Instructor Information | (Biography) Instructor: Dr. John Theodore Email: john.theodore@mycampus.apus.edu Phone: 727.712.1426 Office Hours: Sunday from 9 to 11 PM Table of Contents Course Description (Catalog) | ECON102 Macroeconomics (3 hours) This course is an introduction to the principles and tools of macroeconomic analysis. Macroeconomics investigates the main topics of the overall economy including Gross Domestic Product, inflation, unemployment, economic growth, recession, monetary policy and fiscal policy. We use these theories and concepts to examine the role of the government in our economy and how government makes choices. Table of Contents Course Scope | Macroeconomics is concerned with the study of the structure of an aggregate economy and its basic sub-divisions such as government, households and businesses and the relationship between these major components. It addresses the issues of economic growth, recession, unemployment, inflation, international trade, and the role of government and...
Words: 2806 - Pages: 12
