...of motivational interviewing, why it was used, and whether or not it was successful. What was done well in this interview, and why? What would you have done differently, and why? Of the theories we have learned in this unit, which theory stands out in this interview? Where and how? “A client-centered and empathetic counseling style is one fundamental and defining characteristic of motivational interviewing. We regard the therapeutic skill of reflective listening or accurate empathy ... to be the foundation on which skillfulness in motivational interviewing is built ... Through skillful reflective listening, the counselor seeks to understand the client’s feelings and perspectives without judging, criticizing, or blaming ... The crucial attitude is a respectful listening to the person with a desire to understand his or her perspective” (Miller & Rollnick, 2002, p. 37) In this case, the Motivational interviewing refers to an interpersonal counseling or communication style rather than a specific therapy or set of techniques (Rollnick & Miller, 1995). This style is evident in the process of MET (Motivational Enhancement Therapy). The focus of this particular interview was on helping the client to overcome reluctance or ambivalence on his own, while allowing him to make positive changes in his approach to anger management. The therapy did not assume that the client wanted to change, but lead the client to own their need for change. The motivational interviewing assumed that ambivalence...
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...Research Methodology – Open Doors – Extending Hospitality to Travellers with Disability 1. How did ODO operationalise the definition of an adult with a disability? What arguments could you make that the definition was too inclusive or too narrow? Disability was defined by ODO as “having blindness, deafness or a condition that substantially limits one or more basic physical activities such as walking, climbing stairs, reaching, lifting or carrying”. Respondents were screened based on these criteria using a variation of the 2000 Census question. Fifteen percent of the general adult population (or more than 31 million adults aged 18 and older) defines themselves as having one or more of these characteristics. In terms of sampling, ODO narrowed its definition of an adult with a disability. “We wanted the disability to be permanent, and we wanted to cover the full range of physically limiting disabilities,” shares Turk. “But we didn’t want to include those with mental or emotional disorders.” Harris Interactive identified an ‘adult with a disability’ participant by using a variation of the 2000 U.S. Census questions. In the U.S. Census, a disability was defined as ‘blindness, deafness, or a condition that substantially limits one or more basic physical activities such as walking, climbing stairs, reaching, lifting, or carrying.’ For purposes of the study conducted by Harris Interactive and Open Door Organization, the definition is sufficient. However, the inclusiveness...
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...| 一、简要流程 | | 1. 凭植入TPO 的托福课程的听课证号、身份证号和真实姓名登陆迅程TPO 网页； | | 2. 系统自动验证成功后即可看到“获得ETS 考试授权号authocode”链接，点击该链接后即可查看到自己的authcode（考试授权号）； | | 3. 拿到authcode 后学生可以在家中任何时间进入ETS 的TPO 页面完成模考； | | 4. 进入ETS 的TPO 页面后的操作流程： | | （1）在主页面右下角‘If your employer or institution provided you with an authorization number, please enter it below’ | |框内输入TPO 授权号（注意：此授权号仅限单次使用，一旦输入进入注册，即视为使用），点击Submit； | | （2）进入注册页面，输入电子邮箱地址。如果之前已注册过TOEFL Practice Online 会员，则输入自己的密码；如果是第一次注册， | |请选取No，I am a new customer 选项。 点击Continue 进入下一页面； | | （3）点击Continue to the Practice Site 进入下一页面填写注册信息； | |...
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...Online Shopping vs. Traditional Shopping Wezley Singleton COM/155 Lee A. Fenstermaker III. Due Date: 22JUL2012 Online Shopping vs. Traditional Shopping As the years pass, technology seems to leap forward exponentially. The capabilities of the home computer have increased so much over the past few decades. Shopping is a ritual that every household in America practices. With the rise of the Internet, companies know the potential consumer base that awaits them. How did they tap into this consumer gold mine? By providing convenient shopping, where consumers can buy products with the click of a button. Online shopping is becoming a much more popular thing these days. With relatively new faces such as Amazon and eBay, and even old players like Wal-Mart and The Home Depot, online shopping is definitely an alternative to traditional shopping. But the question is, which one is more effective, both cost-wise and time-wise? This article will go over the benefits of online shopping vs. traditional shopping, so that you can make an informed decision when trying to decide where to shop. Online shopping, in most situations, is a much more cost and time effective way to shop for many products. It saves you time, money, and spares you of some stress. By the end of this essay, you will see why online shopping is clearly the best option when it comes to where you shop. Saving time is the point and goal of every piece of technology...
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...of the Internet, the changing profile of Internet users, increased competition and indeterminate future developments in electronic retailing from publishers, wholesalers, and retailers, and intense price competition. By 2000, more than 80 million users will be on the World Wide Web, with an increase in females and a broader spectrum of education levels and age, changing the market demographics. Additionally, some book publishers, namely Simon & Schuster and Bertelsmann, have expanded online, while the national leading wholesaler, Ingram, is developing a website where wholesalers could ship directly to consumers. In the meantime, small publishers and universities have started to publish directly on the Web, avoiding print versions completely and thereby challenging the posterity of conventional books. Within the Barnes & Noble Corporation, their smaller traditional bookstores such as B. Dalton and Scribner's already face cannibalization from the growth of superstores and online purchasing. Finally, some claim that the burgeoning nature of the Internet will lead to increased bargaining power and decreased brand loyalty, even though B&N's main competitor, Amazon.com, has an advantage in that more than 50% of its customers are repeat customers. Barnes & Noble...
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...Multiple Choice Quizzez 10,12, 13, and 14 Multiple Choice Quiz (See related pages) Results Reporter | | Out of 10 questions, you answered 9 correctly with a final grade of 90% | | | | | | 9 correct (90%) | | | | 1 incorrect (10%) | | | | 0 unanswered (0%) | | | Your Results: | The correct answer for each question is indicated by a . | ------------------------------------------------- Top of Form | 1 CORRECT | | Mike is responding to a survey about his experience using a pizza delivery service. One set of questions on the survey asks questions such as "How satisfied are you with your overall experience?" The survey response options provided are Strongly Agree to Strongly Disagree. Which of the following sources of error in communication research is present in this example? | | | A) | measurement questions | | | B) | observers | | | C) | interviewers | | | D) | participants | | | E) | all of the above | | | | | | | | 2 CORRECT | | Which of the following can create interviewer error? | | | A) | an unwillingness to participate | | | B) | participant faulty recall | | | C) | the falsification of answers | | | D) | social desirability responding | | | E) | all of the above | | | | | | | | 3 CORRECT | | Individuals are more motivated to respond to surveys when _____. | | | A) | the topic is salient | | | B) | incentives are offered | | | C) | respondents...
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...anGo Market Analysis The goal of this market analysis is to determine the attractiveness of an online gaming market and to understand its evolving opportunities and threats as they relate to the strengths and weaknesses of CanGo. CanGo is a business that has developed in the last few years. Currently CanGo is facing two major challenges: 1) Getting a stable online gaming system up and running as soon as possible 2) Preparing for an anticipated record holiday season. Strengths: The base of CanGo is the difference between being successful, or failing with the new on-line gaming; some of their strengths are: 1) On-line gaming System project is likely to be quickest and easiest to implement. 2) An established online multimedia deliverable system. Opportunities: Globally online gaming is on the upswing and is seeing growth in many geographic regions throughout the world. In social, Where risk is low we must ignore these issues, and not be distracted by them because the return on the investment is consider high in this type of projects (on-line gaming system). One of the opportunities is that the Geographical market can cover many countries, therefore more users, for the on-line gaming project. Weaknesses: Lack of time to organize the project CanGo is trying to be ready for the near holiday season, and money/resources are in short supply. The management team appears to be unprepared and not very good leading their teams to success. To handle all of these...
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...OF FUTURE TECHNOLOGY is an e-learning center. They basically deal with i) Online prospectors ii) Online registrations iii) Online training iv) E-Certificate v) Online tutorials They have requested you to create a web site that will enable them to achieve their goal. Market the College to attract more students. Allow new entries to first years through on-line application and admission forms. Allow existing students in the college to register for the courses provided online Should be graphically inviting and easily navigable. Requirements : - Your website should: - ← Have a logo for the College. ← Create an on-line prospectus ← Create an on-line application form for new students. ← Create an on-line registration form and or admission form. ← Have tables for the courses offered and their fees ← Include relevant background colors or images. ← Make use of frames where applicable. ← Should have well organized links. Expectations: - i. Use all the elements you know to help you achieve your goals ii. Use any relevant graphics and animations which may be applicable to any particular solution you are providing to make your website attracting. iii. Be original and creative; remember the path least followed always leads to greater gains. iv. The student should be able to apply, register online. v. It should be easily navigable. Presentations will be held ONLY on 1st...
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...Online Shopping Behavior in Pakistan Arsalan S. Khan, Faisal Ahmed, Hassan Yousuf, Sohaib ul Hassan and Syed Abbas Zia Karachi School for Business & Leadership Arsalansalahuddinkhan@hotmail.com[->0] 1 Abstract The purpose of this paper is to study the consumer behavior of online shoppers in Pakistan in order to gain insights into their attitudes, preferences, decision-making frame work, and life styles. The target population for this study consisted of the urban consumers who are educated and belong to upper and upper-middle socio-economic classes. Within online shopping, two major categories could be established, namely “Electronics” and “Clothing”. As per our analysis, the experience expected from both the medium is different. For purchasing a commodity offline, the customer would rate the overall shopping experience higher as opposed to convenience. Now we had to establish that what type of goods would be preferred online as opposed to through brick & mortar, and vice-versa. Keywords: online, brick & mortar, electronics, clothingl. 2 Introduction To study the consumer behavior of online shoppers in Pakistan in order to gain insights into their attitudes and preferences, decision-making frame work, attributes for store selection and life styles encouraging online shopping. The target population for this...
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...Journal of Information Engineering and Applications ISSN 2224-5758 (print) ISSN 2224-896X (online) Vol 1, No.6, 2011 www.iiste.org Problems and prospects of mobile banking in Bangladesh S.M. Sohel Ahmed (Corresponding author) Lalmatia Mohila College Lalmatia, Dhaka-1207, Bangladesh. E-mail: smsohelahmed@gmail.com Shah Johir Rayhan Sher-e-Bangla Agricultural University Sher-e-Bangla Nagar, Dhaka-1207, Bangladesh. E-mail: johir_rayhan2006@yahoo.com Md. Ariful Islam Regional Statistical Officer Dinajpur, Bangladesh. Samina Mahjabin Department of Management & Finance Sher-e-Bangla Agricultural University Sher-e-Bangla Nagar, Dhaka-1207, Bangladesh Abstract The main objective of the study is to find out the problem and prospect of mobile banking in Bangladesh. For this research primary data were used. This study adopts with descriptive in nature. Total respondents were 120 within that 61 % respondents think it saves time than traditional banking, the highest number of respondents use mobile banking for ‘Air-time top-up’ service, that is 21%, out of 120 respondents 56% replied it is less costlier than traditional banking, 100% respondents did agree that it is speedy, and 38% respondents are upper class. Although this concept is new in Bangladesh but its potentiality is high. From this research, other researchers and policy makers will get an insight about the problems and prospects of mobile banking in Bangladesh. Key words: Problem, prospect, Mobile banking. 1. INTRODUCTION...
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...understand consumer profile. • To understand consumer preferences. • To know the frequency of purchase by the customers from Sangam Direct. • To obtain customer feedback for providing better service. • To provide recommendations to the company to provide greater satisfaction to existing customers to retain them. 1.3 Scope of Study: This study will provide us information on Sangam Direct’s existing customers’ profile with respect to their psychographics, behaviour and demographics. It will also provide Sangam Direct with information which can help them retain its customers by acting as per the customer feedback and suggestions which don’t cost much. It can also be used as reference by professors and academicians who are teaching online consumer behaviour. 1.5 Significance of study This study is significant because it is going to provide with recommendations to Sangam Direct which can be used as to plan marketing strategies by the store so as to create awareness in the market, to fight competition and also to increase its market share. This research’s main...
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...INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited Submitted To: Madam Usmita Afrose Associate Professor Department of Marketing University Of Dhaka Submitted By: Kaniz Fatema Roll: 82 Batch: 15th Department of Marketing University of Dhaka Date of Submission: 03 April, 2013 Letter of Transmittal April 03, 2013 Usmita Afrose Associate Professor Department of Marketing University of Dhaka Subject: Submission of Internship Report. Dear Madam, It is a great pleasure and privilege to present the internship report titled “Measuring Customer Satisfaction by using SERVQUAL Dimensions in Dutch Bangla Bank Ltd” which was assigned to me as a partial requirement for the competition of BBA Program. Throughout the study I have tried with the best of my capacity to accommodate as much information and relevant issues as possible and tried to follow the instructions as you have suggested. I tried my best to make this report as much informative as possible. I sincerely believe that it will satisfy your requirements. I however sincerely believe that this report will serve the purpose of my internship program. I am grateful to you for your guidance and kind...
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...low-cost business tool and also a new marketing tool. Companies can use Second Life as a business tool for online conferencing, online collaboration, knowledge management and prototyping. Also companies can test new products using Second Life’s 3-D rendering programs, experiment with new marketing and advertising campaigns to see how people react, receive feedback on real-world products or services. 2. What kinds of businesses are most likely to benefit from a presence on Second Life? Why? Retail businesses that are already used to doing business online may have an easier time of establishing a viable presence on Second Life. They are used to advertising and marketing to customers online and have the systems built for taking orders, accepting payments, and shipping products. Other companies, like IBM, that have established online collaboration systems and online knowledge management systems will probably have an easier time using Second Life as another outlet for these activities. 3. Considering what you have learned about Second Life, how could you, as an individual, create a modest start-up business on the Grid? What goods would you sell? Why would this be a good choice of product? What, in simple terms, would your business plan be? Why would it work? There are several ways to start up business in an online virtual server. Second Life as of now harbored few to many online...
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...and Tables 1. Introduction 3 1.1 Aim 3 1.2 Background 3 1.3 Scope 4 1.4 Methodology 4 1.5 Plan 4 2. Findings and discussion 5 2.1 Overview of the problem 5 2.2 Causes 7 2.2.1 Behindhand internet security 7 2.2.2 Credit problem 8 2.2.3 Traditional ideas 10 3. Conclusion 12 4. Recommendations 13 4.1 Perfecting the internet security system 13 4.2 Improving the credit 13 4.3 Enhancing the education and advertising of e-business 14 List of Figures and Tables Table 1. The internet user growth rate from 2005 to 2008 5 Finger 1. Online payment user in 2008 6 Table 2. Malicious activity by country from 2008 to 2009 7 Figure 2. China’s e-business trust issues in 2006 9 Figure 3. The distribution of online payment users’ age 10 Figure 4. The distribution of population in China in 2007 11 1. Introduction 1.1 Aim The aim of this report is to investigate the causes of low development of e-business in China. The purpose is to provide recommendations to the Chinese Economic Research Centre and Chinese Government in order to improve this phenomenon. 1.2 Background Electronic business (E-business) is a new style of business model that is a commercial activity on the internet. In recent years, e-business is increasingly used. However, many problems also exist in e-business. This phenomenon...
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...What is BOA's motivation to offer mobile banking to its customers? What are the associated costs and risks to the bank? BA’s motivation is to offer mobile banking is to get more new customers and keep more existing customers. The bank wants to attract and retain customers to its bank buy offering them mobile banking services. The bank thinks that once a customer has their banking needs set up on their account such as mobile bill paying and other online transactions the customers will be less likely to transfer to another bank. The cost to the bank are about ten cents per transaction initially and then it will drop to about three or four cents per transaction when it is scaled. The cost to continue with the automated phone service is about thirteen cents per transaction and the cost of branch services are one dollar and thirty four cents per transaction. The risk to the bank are development costs which be between forty thousand and one hundrend thousand depending on how complex it is. Another ongoing risk is mobile and online security for...
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