Free Essay

Online Support

In: Computers and Technology

Submitted By wanfree307
Words 411
Pages 2
There are a number of companies that provide OS support options that are readily available for the benefit of the user. Two companies that come to mind are Microsoft and Apple. Microsoft provides a variety of options such as support via online chat, self help articles, support provided with your computer purchase or additional products that you have decided you needed or wanted to purchase. Online chat allows you to engage a Microsoft technical professional directly to solve your issue or to obtain an answer to your question. Microsoft.com provides self help by allowing you to type specific searches for a specific topics, then drill down until the issue you need is located. You can also check in with others users who may have had the same issue and decided to share with the Microsoft Community. Some community members have taken the time to present step by step instruction that you can easily follow and type in on your computer. As for support provided for additional purchases, most if not all Microsoft shrink wrapped products come with instructions. If you find yourself having issues, Microsoft has technical support teams via phone or web that will assist you with solving the issue. This service is free for limited use per issue. Going beyond the set limit may acquire a fee. Microsoft will advise when you have reached your limit. Once you have reached a technical trained staff member, he or she will ask questions to gather pertinent information to provide assistance as quickly as possible. It would be towards your advantage to have your system information and the issue you are experiencing and your computer package paperwork at hand. For instance, if your product key will not work, after all possibilities are resolve, the tech can provide a key. Depending on the circumstance, this transaction may have a fee attached. Another way to use this support option is if your computer cannot read the software disk. This can be easily solved by calling a tech and requesting a new disk or better yet obtain a link to download the software. My preferred option is online chat. Most of the time the wait is shorter than placing a call and being put on hold. The tech often times will type in the chat window what you need to type to resolve your issue. If it doesn’t, you can cut and paste the exact error so the investigation can continue without delay.

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