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Operating Leverage

In: Business and Management

Submitted By bossrick
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Bureaucratic Control

People do not like change. In fact, even when change leads to job improvement, such as making one’s job easier or more efficient, people will initially resist it. In the company overview, Jack and Jenny can outline what the employee can expect of the company and what the company in turn expects from them. If employers evolve as their workers evolve, the end result will be a more dynamic and competitive organization where knowledge is shared, action is taken quickly and new possibilities are opened. The performance of an employee cannot be measured effectively unless a standard has been set against which to measure the employee's daily performance. When you are setting performance standards, it is helpful to clearly state, “Here is what meeting expectations looks like and here is what exceeding expectations would look like.” Clear expectations provide a solid foundation on which to provide recognition and reinforcement as well as guidance and corrective feedback. It's not fair to hit people with corrective feedback or a bad review if you have not made your expectations clear. An employee handbook can help managers and workers know how to deal with difficult situations.
Employee performance can be improved just as much if not more by general management practices that recognize the individual. The best way managers can measure performance is to be as open as possible about how they make decisions, and to have a clear rationale for decisions and policies. It's also important to be consistent about how decisions are made and to respond to questions in a sensitive, respectful way. This has a number of advantages. Problems can be caught earlier on, feedback can be much more specific, and employees are more likely to learn from feedback if they receive it soon after an event and in the context of…...

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