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Operation Management

In: Business and Management

Submitted By noahxie
Words 379
Pages 2
Q1
1.Inherent safety
All processes which might constitute a danger to either staff or customers should not be accessible to the unauthorised. 2.Length of flow
The flow of materials, information or customers should be appropriate for the operation.
3.Clarity of flow
All flow of materials should be clearly signposted
4.Staff conditions
Staff should be located away from noisy or unpleasant parts of the operation.
5.Management coordination
Supervision and communication should be assisted by the location of staff and communication devices
6.Accessibility
All machines and facilities should be accessible for proper cleaning and maintenance.
7.Use of space
All layouts should make best use of the total space available
8.Long-term flexibility
Layouts need to be changed periodically. Future needs (such as expansion) should be taken into account when designing the layout.

Q2
1.Quality
All operations regard quality as a particularly important objective.
2.Speed
Speed means the elapsed time between customers requesting products or services and receiving them.
3.Dependability
Dependability means doing things in time for customers to receive their goods and services exactly when they are needed.
4.Flexibility
Flexibility means being able to change the operation in some way.
5.Cost
Low cost is a universally attractive objective.

external and internal

1.Quality external: quality is an important aspect of customer satisfaction and dissatisfaction internal: quality both reduce costs and increase dependability

2.speed external:speed is important because it helps to respond quickly to customers. internal:effects of speed have much to do with cost reduction.

3.dependability external:Dependability is generally regarded by customers as a good thing. Certainly being late with delivery of goods and services can be a considerable

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