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Operational Risk Management

In: Business and Management

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F M A

G u i d e l i n e s on
Operational Risk Management

These guidelines were prepared by the Oesterreichische Nationalbank in cooperation with the Financial Market Authority

Published by:
Oesterreichische Nationalbank (OeNB) Otto-Wagner-Platz 3, 1090 Vienna, Austria Austrian Financial Market Authority (FMA) Praterstraße 23, 1020 Vienna, Austria

Produced by:
Oesterreichische Nationalbank

Editor in chief:
Günther Thonabauer, Communications Division (OeNB) Barbara Nösslinger, Staff Department for Executive Board Affairs and Public Relations (FMA)

Editorial processings:
Chapter I and III: Roman Buchelt, Stefan Unteregger (OeNB) Chapter II and IV: Wolfgang Fend, Radoslaw Zwizlo, Johannes Lutz (FMA)

Design:
Peter Buchegger, Communications Division (OeNB)

Typesetting, printing and production:
OeNB Printing Office

Published and printed at:
Otto-Wagner-Platz 3, 1090 Vienna, Austria

Inquiries:
Oesterreichische Nationalbank Communications Division Otto-Wagner-Platz 3, 1090 Vienna, Austria Postal address: Post Office Box 61, 1011Vienna, Austria Phone (+43-1) 40420-6666 Telefax (+43-1) 40420-6696 Austrian Financial Market Authority (FMA) Executive Board Affairs & Public Relations Division Praterstraße 23, 1020 Vienna, Austria Phone (+43-1) 24959-5100

Orders:
Oesterreichische Nationalbank Documentation Management and Communications Services Otto-Wagner-Platz 3, 1090 Vienna, Austria Postal address: Post Office Box 61, 1011Vienna, Austria Phone (+43-1) 40420-2345 Telefax (+43-1) 40420-2398

Internet: http://www.oenb.at http://www.fma.gv.at

Paper:
Salzer Demeter, 100% woodpulp paper, bleached without chlorine, acid-free, without optical whiteners

DVR 0031577

Preface

Given the rising complexity of banking, which results from internationalization, expansion and change in business activities, the increasing use of

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