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Operations Strategy

In: Business and Management

Submitted By ansab530
Words 21584
Pages 87
Ted James

Operations Strategy

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Operations Strategy
© 2011 Ted James & Ventus Publishing ApS
ISBN 978-87-7681-828-9

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Operations Strategy

Contents

Contents
1

Introduction

7

2

Defining Operations Strategy

8

2.1

What is Operations Management?

8

2.2

The Role of Services in Operations Management

8

2.3

What is Strategy?

9

2.4

What is Operations Strategy?

10

3

Operations Strategy Formulation

11

3.1

Hill framework for Operations Strategy Formulation

11

4

Lean Operations

13

4.1.

Eliminate Waste

13

4.2

Involvement of Everyone

14

4.3

Continuous Improvement (CI)

14

4.4

Implementing Lean

14

5

Business Process Reengineering (BPR)

17

5.1

Implementing Business Process Redesign

17

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