...Week 6 Case Study February 23, 2014 The client is satisfied with how the organization has been managed up to this point. With expanding to a full client management service model, Susan believes reorganizing the human resource department will improve productivity and efficiency. This company appears to be very successful and the employees are most likely familiar with the goals of the company. The Unit Structure is laid out correctly and the coordination between the managers and employees appear to be clear. It is good for the organization that Susan is supportive of the new structure the management team has put together. To announce the future changes informally was a great idea so that everyone was made aware of what will be taking place. I believe Susan should have published and announced the role of the new HR director even if the specific person was not appointed. Then she could have briefly incorporated the changes within her position as well. Susan also suggested training to make the transition comfortable to the employees. Her excessive statements regarding Steven’s popularity was not necessary, although she justified her opinion with complements of his pleasant charisma and leadership skills. The Integrated Strategic Change Process is the best intervention strategy for this company. With careful analysis, strategy, a plan outline and the proper leadership to support the implementation, this change will only assist the organization through this process...
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...on the internet as a student is very important and many students use this information for papers or other assignments. Without the ability of identifying credible a student runs the risk of basing an assignment around information that is misguided, disproven, or flat out untrue. This is why students should learn how to not only gather information but also evaluate it for accuracy and credibility. * * Describe three strategies that students can use to identify which search results are worth exploring when using the Internet to research a topic? There are quite a few strategies students can use to identify which search results are worth exploring. Firstly, looking at the URL is the most important strategy to me. Looking for ".org", ".gov", or ".edu" in the URL is very important. The website name is also important when doing research, remembering that sites like Wikipedia are not as credible as TheNationalGeographic.com, for example. Most things ending in “.com” may not be the most credible in all cases but there are a few. That is why you must also check the summary or description of the search results. Looking at the synopsis and examining the related searches listed is very important. The summary may show signs of bias, which can show whether the site is personal, political, or research oriented. At times the synopsis may be vague but this does not mean the search is...
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...Overview of Organization The organization that will be the topic of discussion of my course project is Verizon Communications. Verizon Communications headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and customers and employees 75,000 nationwide. The company operates more than 1900 retail stores and kiosks locations. There are two major parts of the business; wireless and wireline. Verizon began a merger of the two as of the end of 2012. The driving forces behind such change were to simply processes and create consistency among the company. The company felt that two sets of each the departments to accommodate both sides of the business were counterproductive. The objective of the transformation of the wireless and wireline was to streamline the company’s functions across the board while cutting unnecessary cost. The transformation began December of 2012 and is still I progress. For starters overlapping departments have begun to experience downsizing. This means that since we had a collections department on the wireless side of the business along with the wireline side of the business one of the groups was eliminated. The remaining group was then cross trained on the opposing side of the business in order to support both. As it stands employees have not been laid off but many have been placed in situations causing them to choose between relocating across...
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... Mon. May 5. 2014. Chapter 1 -‐ Organizations and Organizational Theory Org theory helps us understand and explain what happened to an org in the past and what may happen in the future so that we can manage orgs more effectively. Important to choose the right change strategy and design the right structure depending on the changing environment and its impact on the org à orgs are not static! Adapt to external env. *Theory: ideas about what something is, how it works; the key elements are generalizability, explanation, prediction! Large, successful orgs are still vulnerable; orgs are only as strong as their decision makers. • Current Challenges • Challenges today are different from the past, so org theory is evolving. • Top execs say that coping with rapid change is the most common problem in orgs. • Globalization: world is shrinking with rapid advances in tech/communications à ...
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...Workforce diversity (L9, chapter 14: 34) Benefits diverse workforce for organisations in terms of creativity and so on, different approach diversity management, how might be diversity, Ethnicity in job applications * Fictional CVs, online applications * Entry-level jobs * Same CV, different names * Name as indicator of ethnicity What is diversity? Diversity encompasses any characteristic used to differentiate one person from others Primary dimensions: age ethnicity, gender, sexual orientation … Secondary dimensions: educational attainment, geographic location, income, marital status, religious beliefs … The EEO approach The creation of conditions to ensure that staff have an equal chance to seek & obtain e/ment & promotion Governments – legally driven approach * Anti-discrimination legislation * Affirmative action act 1986 – equal opportunity for women in the workplace act 1999 (changed name which better reflect the purpose of the legislation). Anti-discrimination * AU: federal & state / territory legislation * Discrimination: unfair treatment of a person or minority group based on prejudice(偏见). * Direct discrimination: Person with attribute treated less favourably than person without attribute. * Indirect discrimination: Policies/practices which appear neutral but which have the effect of excluding or treating unfavourably groups of people on basis of attributes. Affirmative action Programs that require...
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...from mid-1990s until mid-2000s, as a result, Dell enjoyed competitive advantage over its rivals -How did they achieve competitive advantage? -due to successful pursuit of varying strategies: Direct selling, customization and efficient supply chain mgmt. -enabled company to lower cost structure, charge low prices, gain market share, and become more profitable than its rivals -Dell lost competitive advantage in later half of 2000s HP offered bundled products, needed to find ways to sell to intermediaries & Apple differentiation -first step toward achieving objective is to describe in more detail what superior performance/competitive adv mean and to explain pivotal role that managers play in leading strategy-making process Strategic Leadership: creating competitive adv through effective mgmt. of the strategy-making process -strat-making process is the process by which managers select/implement a set of strategies that ain to achieve a competitive adv Strategy Formulation: selecting strategies based on analysis of an org’s external/internal environment Strategy Implementation: putting strategies into action includes designing, delivering, and supporting products; improving efficiency of ops; designing company’s org structure/control systems Strategic Leadership, Competitive Advantage, and Superior Performance -strategic leadership is concerned with managing the strategy-making process to increase performance of a company, thereby...
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...Autumn 15-16 Course Schedule Monday/Friday Class Sect OB 372 01 Tuesday/Thursday Class GSBGEN 566 GSBGEN 566 Sect 01 02 Tuesday/Thursday Class Sect STRAMGT 353 01 STRAMGT 353 02 STRAMGT 355 01 STRAMGT 510 01 STRAMGT 510 02 Tuesday/Thursday Class FINANCE 319 FINANCE 329 Sect 01 01 STRAMGT 355 02 Tuesday/Thursday Class Sect STRAMGT 353 03 Tuesday/Thursday Class OB 363 Sect 01 Mid-Morning Class Nbr Units Title HIGH PERFORMANCE 27305 4 LEADERSHIP Instructors Times Location David Bradford 10:00 AM - 11:45 AM Instructors Mark Leslie, Peter Levine Mark Leslie, Peter Levine Times Location 08:00 AM - 09:45 AM* 08:00 AM - 09:45 AM^ Instructors Jim Ellis, Jeffrey Chambers, Michael Child Times Mark Leslie, Kirk Bowman 10:00 AM - 11:45 AM Joel Peterson 10:00 AM - 11:45 AM H. Grousbeck 10:00 AM - 11:45 AM* H. Grousbeck 10:00 AM - 11:45 AM^ Instructors Jack McDonald Jack McDonald Times 01:30 PM - 02:50 PM 01:30 PM - 02:50 PM Peter Kelly 01:30 PM - 02:50 PM Instructors Times Robert Siegel, Scott Brady 04:30 PM - 06:15 PM Morning Class Nbr Units Title 27315 2 REAL-LIFE ETHICS 27316 2 REAL-LIFE ETHICS Mid-Morning Class Nbr Units Title ENTRE: FORMATION NEW 27325 4 VENTURES ENTRE: FORMATION NEW 27326 4 VENTURES MANAGING GROWING 27303 4 ENTERPRISES CONVERSATIONS IN 27296 2 MANAGEMENT CONVERSATIONS IN 27297 ...
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...MGMT-3052 Review Chapters 1,11,12,2 and 3 If you have not read the chapters or attended class regularly you will need a lot of luck. For test day (Tuesday at 9:00 A.M.. – i.e. it is written during your regular class in in your regular classroom), come prepared. If you need cables, batteries etc., make sure you have them. You will need respondus loaded to write this test, so make sure you have it and it works. You will need to write this test in our classroom since it is password protected. Don’t cheat! Anyone using their phone or any other electronic device besides your computer will receive an automatic zero and your college record will reflect this incident. This test has 65 questions. It should take you about an hour to complete (don’t worry, I will allow everyone time to finish - up to two hours). When you finish, quietly pack up and leave the room’. Please don’t stand right outside the door yakking with your buddies – it hinders the concentration of those still writing. Onward to the review: Chapter 1 Approx. 15 questions Know and be able to explain the basic definitions: - Organizational behaviour, manager, management, ethics, contigency etc Know McGregor's Theories Understand Globalization Study the Diversity wheel Chapter 11 Approx. 14 questions Know and be able to explain the basic definitions: - Organizational Culture, Values, Sustainability, mentor etc Know and be able to eplain the competing values Framework `- clan culture, adhocracy...
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...Highly Energetic, and tolerant of Uncertainty. To Ensure Longer Terms of Mgmt: • Entrepreneurs form entrepreneurial Teams o (Teams have expertise in all the main areas of business in order to successfully start and manage). Micropreneurs: • People willing to accept the risk of starting and managing the type of business that remains small, lets them do the kind of work they weant to do, and offers them a balanced lifestyle. Intrapreneuring: • Est. of entrepreneurial centers within a larger firm where people can innovate and develop new product ideas internally. Home-Based and Web-Based Businesses: • On the rise, This is due to the decrease in comp. tech. costs, which makes it possible for small businesses to compete with larger industries regardless of location. Small Businesses: • Importance: Account for 50% of GDP. o 80% of people’s first jobs are in small business. • Def of “Small Business” = Independently owned and operated and is not dominant in its field of operation, and that meets certain stds. In terms of number of employees or sales. • Reasons for Samll Business Failure: Managerial Incompetence, Inadequate Financial Planning. How Small Businesses Operate: • Good Hints: Learn from others, get some experience working for others, take over a successful firm, and study the latest in small business mgmt. techniques and use of tech. • What it takes to Start and Run a Small...
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...bad decisions External control view – focus is on external factors that may +vely or –vely affect a firm’s resources * Ex: IMAX did well as action movies came out, or companies -vely affected by recessions * Neither is completely right; leaders can make a diff, but must be aware of opportunities/threats in the external environment and understand their firm’s resources/capabilities What is Strategic Management? * Can’t just make many minor changes to be successful → must be proactive, anticipate change, make significant changes if necessary * Challenge to mgrs: decide on strategies that will persist over time, execute in turbulent times Defining Strategic Management * Sgmt → the analyses, decisions, actions an org undertakes to create + sustain competitive adv. * Competitive advantage → what makes the org’s offerings superior to competitors * Superiority is in the eyes of customers; could come from quality, uniqueness, price, etc * Main elements (1) there are 3 ongoing processes: analysis, decisions, actions * Analysis of strategic goals (vision, mission, objectives) and env * Decisions of where to compete and how * Actions involve allocating resources and executing strategy (2) sgmt studies the reasons for some firm outperforming others * What kind comp adv, how to make it unique/uncopyable * Can’t just achieve sustainable comp adv through operational effectiveness – all companies do this * Must do things...
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...SABMiller STRATEGY The direction & scope of an org over the long term, which achieves advantage in a changing environment through its configuration of resources & competencies with the aim of fulfilling stakeholder expectations. * 3-5 plans are appropriate according to Fast Moving Consumer Goods (FMCG) companies, which includes non-food consumer products Porter’s Generic Strategies (Bases of Competitive Advtg) Differentiation Strategy – differentiates its products from competitors’ in a way to make them more appealing across whole market. Customers are willing to pay extra for difference. SABMiller differentiates their products by satisfying customer’s need through a sustainable competitive advantage. It allows SABMiller to desensitize prices and focus on value that generates a comparatively higher price and a better margin. Cost Focus – if premium price unlikely, so could be suitable due to closeness to customers, local firm w/ low costs overall. Bowman’s Strategy Clock – analyse the competitive position of a company in comparison to the offerings of competitors. Hybrid (moderate price/moderate differentiation) They offer products at a low cost, but offer products with a higher perceived value than those of other low cost competitors. Volume is an issue here but these companies build a reputation of offering fair prices for reasonable goods. The quality and value is good and the consumer is assured of reasonable prices. This combination builds customer...
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...1 AMERICAN INTERNATIONAL UNIVERSITY-BANGLADESH SUMMER, 2009-2010 SEC A B C TIME 8:0 - 9:30 8:0 - 12:0 9:30 - 11:0 8:0 - 12:0 11:0 - 12:30 8:0 - 12:0 DAY ST M MW T ST S RM 423 CL2 423 CL2 423 CL2 COMPUTER SCIENCE CODE COURSE NAME 00512 INTRO TO PROGRAMMING (BBA) LABORATORY 00513 INTRO TO PROGRAMMING (BBA) LABORATORY 00514 INTRO TO PROGRAMMING (BBA) LABORATORY 00516 00517 00518 00519 00520 00521 00522 00523 00524 00525 00526 00527 00528 00529 00530 00531 00532 00533 00534 00535 INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY COMPUTER FUNDAMENTAL (BBA) COMPUTER FUNDAMENTAL (BBA) COMPUTER FUNDAMENTAL (BBA) THEORY OF COMPUTATION THEORY OF COMPUTATION PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY E F G H I A B C A B A B C D E A B C D E 2:30 - 4:0 12:0 - 4:0 4:0 - 5:30 12:0 - 4:0 5:30 - 7:0 12:0 - 4:0 8:0 - 9:30 8:0 - 12:0 9:30 - 11:0 8:0 - 12:0 8:0 - 10:0 10:0 - 12:0 12:0 - 2:0 2:0 - 4:0 4:0 - 6:0 11:0 - 12:30 8:0 - 12:0 12:30 - 2:0 12:0 - 4:0 2:30 - 4:0 12:0 - 4:0 4:0 - 5:30 8:0 -...
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...intentional misstatement of financial statements through omission of critical facts or disclosures, misstatement of amounts, or misapplication of accepted accounting principles. ======================================================================= Types of occupational fraud and abuse: 1. Asset misappropriation (91.5%) - theft or misuse mostly committed by employees where cash is the most targeted asset 2. Corruption (30.8%) 3. Fraudulent statements (10.6%) Six Types of Fraud: 1. Employee Embezzlement (most common, taking company assets) (creating dummy companies and have employers pay for the goods that are not received) a. direct - no middleman (steal cash, inventory, tools, supplies, etc. b. indirect - usually outside of org (ex vendor) (taking bribes from vendors, customers & non-delivery of goods) 2. Management Fraud - top executives manipulating financial statements (WorldCom, Enron) 3....
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...Shiv Shroff 39, Tenarif Walkeshwar, Mumbai – 20 +91-22-2281-4000 shiv@team-bhp.com SUMMARY: MBA candidate with a strong business and educational background in economics, marketing and management. Excellent analytical, problem-solving, communication and team skills. EDUCATION: Harvard Business School, Boston, MA Master of Business Administration in Marketing May 2003 • Graduated with honors (GPA 3.78) and with high distinction in Marketing (GPA 3.84) • Courses taken include Data Analysis, Marketing of Services, Operations Management, Financial Statement Analysis and Marketing Mgmt. • Active member of student associations such as the Graduate Marketing Org. and the Graduate Student Association. University of California, Berkeley, CA May 2001 Certificate in Business Management • Courses taken include Research in local markets, Market Capitalization and Human Resource Development. Sydenham College of Commerce and Economics, Bombay, India • Graduation with Majors in Economics – First class. May 1998 • Courses taken include Advanced Economic theories and Economic management. COMPUTER SKILLS: • Project Management: Microsoft Office 98/2000. • EDI: Experience with the implementation...
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...• ACFE= Association of Certified Fraud Examiners; conducts comprehensive fraud studies; Report to the Nation on Occupational Fraud & Abuse • Fraud - deception that includes: a representation, about a material point, which is false, and intentionally or recklessly so, which is believed, and acted upon by the victim to the victim’s damage. Fraud is an act of dishonesty with the intention to deceive or cover the truth to gain an advantage. Most critical element: confidence. Fraud can be classified as (in terms of organization): against or on behalf of • Occupational fraud - use of one’s occupation for personnel enrichment through deliberate misuse or misapplication of the employing org’s resources or assets. Categories: Asset misappropriation (steal asset), f.s fraud (manipulate f.s), Corruption scheme (misuse connections). • Employee embezzlement-can be: direct (e.g: asset misappropriation, making dummy company and making employer pay for goods not actually delivered) (from perpetrator to employer); or indirect (corruption, taking bribes from outside) (3rd party involved) • Management fraud- aka financial statement fraud; involves top management’s deceptive manipulation of f.s.; more inclusive • Investment scam-consumer fraud: Ponzi scheme, telemarketing, identity theft, money scam, advance fee scam, letter of credit fraud, etc. • Vendor fraud-overcharge, send inferior goods, charge for goods not shipped; • Customer fraud-not pay, shoplift; • Miscellaneous¬-other ...
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