MOB Final Review

Ch 8- Motivation: From Concepts to Applications * Developed by J. Richard Hackman and Greg Oldham, the job characteristics model (5) 1.Skill variety: the degree to which a job requires a variety of different activities so the worker can use specialized skills and talents. The work of a garage owner operator, who does electrical work, rebuilds engine, does body work, and interacts with customer’s scores high on skill variety. The job of a body shop owner worker who sprays paints 8 hrs. a day scores low on this dimension. 2.Task identity: the degree to which a job requires completion of a whole and identifiable piece of work. A cabinet workers who designs a piece of furniture, selects wood, builds the object, and finishes it to perfection has a job that scores high on task identity. A job scoring low on this dimension is operating a factory lathes solely to make table legs. 3.Task significance: the degree to which a job affects the lives or work of other people. The job of a nurse handling the diverse needs of patients in a hospital intensive care unit scores high on task significance; sweeping floors in a hospital scores low. 4.Autonomy: the degree to which a job provides the workers freedom, independence, and discretion in scheduling work and determining the procedures for carrying it out. A salesperson that schedules his or her own work each day decides on the sales approach for each customer without supervision has a highly autonomous job. A salesperson who is given a set of leads each day and is required to follow a standardized sales script with potential customers has a job low on autonomy. 5. Feedback: the degree to which carrying out work activities generates direct and clear information about your own performance. A job with high feedback is assembling iPads and testing them to see