...Organizational Behavior and Communication Paper Communications 530 Aug-Monday 12th, 2013 Organizational Behavior and Communication Paper Nordstrom Inc., started as a small shoe store in Seattle, Washington in 1901. Since that time it has become one of the leading and successful shoe and apparel retailers in operation today. After reviewing different information regarding Nordstrom Inc. espoused values and enacted values, it is apparent that they are in alignment. Espoused values are the core values of the company. The history and organizational beliefs, developed into policy for the company. The goal of the espoused values is to create standard of behavior for the company. The enacted values are norms exhibited by employees (Answers, 2013). If the espoused and enacted values are misaligned problems could occur within the organization. If the Nordstrom leadership does not live up to the espoused values of the organization, the employees become disassociated and will not work to their potential. Nordstrom Inc. has a strong communication and organizational behavior characteristic of the brand. A generation family business, Nordstrom has grown the company into 240 stores, in 31 states with 11 full line stores, 119 Nordstrom Racks, two Jeffery Boutiques, and Treasure & Bond. This paper will review Nordstrom’s mission and organizational behavior and the communication used in their continued success. Nordstrom does not have a mission however they do have a goal. Their number...
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...Organizations and Communication HAZEL L. GOLOCAN - BANDAS The nature of Communication in Organization Methods of Communication The Communication Process What is Communication? The sharing of information between two or more people to achieve a common understanding about an object or situation. Successful communication occurs when the person receiving the message understands it in the way that the sender intended. Importance of Communication The need for communication pervades organizations. Jobs cannot be adequately accomplished, goals cannot be met, sales order cannot be filled, and problems cannot be solved without adequate communication. Communication system in an organization affect numerous outcomes that are central to an organization’s functioning and competitive advantage. These includes: Productivity Quality Services and Products Reduced Cost Creativity Job Satisfaction Absenteeism Turnover The Communication Process The Communication Process ENCODING The process whereby a sender translate the information he or she wishes to send into a message COMMUNICATION MEDIUM OR COMMUNICATION CHANNEL DECODING The manner in which the message is conveyed The process whereby a receiver perceives a sent message and interprets its meaning FEEDBACK The process whereby a receiver encodes the message ...
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...Communication in organizations encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. These various modes of communication may be used to disseminate official information between employees and management, to exchange hearsay and rumors, or anything in between. The challenge for businesses is to channel these myriad communications so they serve to improve customer relations, bolster employee satisfaction, build knowledge-sharing throughout the organization, and most importantly, enhance the firm's competitiveness. EFFECTIVE VS. INEFFECTIVE COMMUNICATIONS Perhaps the importance of good communication is best understood by considering what things would be like in its absence. For instance, if a company has no mechanism for recording and transmitting special order requests from its customers, and the employees in the sales and fulfillment areas only interact minimally, there's a good chance that when it receives a special request the company will have difficulty delivering what the customer wants. It may even lose the sale as employees grapple with an unusual request the management hasn't prepared them for. Now consider a company going through a merger. Top executives at the merged entity proclaim that there will be thousands of layoffs to boost efficiency, but management is slow to say who will be affected, what the criteria are for deciding who is laid off, and what the...
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...INTRODUCTION Communication is defined as the process by which information is transmitted and understood between two or more people. It is a mode of sharing thoughts, feelings, expressions and many more things. Communication plays a very important role in an organization. In fact, it is said to be the life wire of the organization. Communication is very crucial and unavoidable since we have intentions which we want to pass across to another person, group or even to the outside world, besides playing an instrumental role for organizational learning and decision making. However, what is being communicated may be well understood and thus feedback, or misunderstood and thus communication breakdown. In fact, communication within an organization could be grapevine or rumour. In all, communication in an organization is very complex and it needs to be correctly handled and monitored to avoid chaos, crisis or conflict. Effective communication at workplace is a key factor in determining the success of an organization, as this will make employees feel value, connected and committed to the organization. This paper will share some real life scenario of team and organizational communication-related concerns, providing an in-depth analysis through the perspective of communication, besides recommendation of the way forward. Change Management – The Effective Communication Process Communication at workplace is about information sharing among employees so that they clarify their expectations...
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...Introduction: Communication is one of the most frequently discussed dynamic in the entire field of organizational behavior, but it is seldom clearly understood. In practice, effective communication is a basic prerequisite for the attainment of the organizational goals, but it has remained one of the biggest problems facing modern management. Communication is an extremely brad topic and of course is not restricted to the organizational behavior field. Some estimate of the extent of its use go up to about three-fourths of an active human being’s life, and even higher proportions of a typical manager’s time. It is natural that many of our managers fail to communicate effectively with their employees. If history and statistics of the problems and conflicts of our industries are analyzed, it will possibly be seen that about 50% of the same are caused due to communication failures. Communication gaps produces frustration, grievances, agitation, non-cooperation, strike, poor employee performance, increased wastage, higher cost of production, drop in quality, loss in business, gherao etc. etc. Title of the Assignment: “-------------------------------------------------------------------------------------------------------------”. Purpose of the Project: The purpose of the project is to fulfill partial requirement of the Course of Organization Behavior of University of New Castle MBA program. Objective of the Project: The main objectives of the proposal is to help to prepare...
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...CGE2000 Series Tutorial Communication in Organizations Task 1 - Pre-tutorial Reading Read the following three paragraphs BEFORE the tutorial. Try to understand the context of the workplace being described here. Then, answer the questions in this section. A Meeting at Alinsu Ariel is a junior claims processor (a person here, not the CPU in a PC) working at the insurance company, Alinsu. Read the following excerpt of what happens in a regular meeting she has. 1. At 9.00, the claims processors converge on the supervisor’s desk for a unit meeting. They roll their chairs and sit in a semicircle around her desk. Postures vary, ranging from straight backs to leaning over a desk nearby. Most processors sit cross-legged with their notebooks on their laps. Ariel looks at the familiar faces of her colleagues, who dress formally every day. It has been only a little over a year, and yet so much has happened - so many conversations and so many events. Of course, people get petty around the office. They have nothing better to do. Everybody is here, and it’s a matter of interest. You come and you work here eight hours a day. It’s your life. People know everything that’s going on. They do it out of boredom, she thinks to herself. 2. There is a mixture of local chat with interjections across the semicircle. The atmosphere is general relaxed and the talking as well as the configuration convey a sense of familiar conviviality. These meetings are a regular occurrence in the...
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...Introduction Communication can be defined as when one person gives, receives and exchanges information, ideas or opinions and this exchanged is done so that what is communicated will be understood by everyone connected to the conversation. Why is communicating effectively is important? Effective and good communication with people helps in many things, for instance it can get the job we want, it can help us getting promotions, good communication makes us a good leader if we have that capability. Good communication also helps us to relate positively to other and for a organization, good communication assures the success of our organization. In an organization there are two type of communication; internal and external communication which is important to succeed it. Internal communication is a communication that depends on a daily basis exchange of information within employees whereas external communication is a communication that build a goodwill, ensure organization growth and brings in order within employees. In this assignment, I need to choose an actual company and a department within that company. The purpose of doing this assignment is to analyse how effectively the employees in that department communicate with each other and to find out if the department’s success is due to the effective communication. 2. Literature Review Communication channels are important in an organizational structure, as the growth and the productivity of the organization depends on how...
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...time, “Communication is the key to success”. Well without effective organizational communication the social unit of people that we call organizations will serve no needs. Effective communication is very crucial for smooth and efficient functioning of an organization. Communication is like the engine to a car, without it, it just want run. A company that is experiencing a breakdown in communication cannot flourish and ultimately fail. Therefore if an organization wants to attain new standards of accomplishment, the art of communication must be proficient. As stated earlier in this paper there is nothing more detrimental to a workplace then it being a hostile and a closed environment. I recommend implementing quarterly mandatory communication training seminars that start with senior management and work its way down to lower level managers and employees. By providing training to all the members of an organization you are ultimately creating a common a goal. Your communication style affects how people perceive you. Through training, a manager can learn their communication style and learn how to manage others communication style which will decrease conflict and increase output. In addition, knowing your communication style can help you to recognize how your actions are perceived by others. Ask yourself, how do organizations inspire, encourage discipline and accountability and promote strategic alliance? Your answer is probably through effective communication skills...
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...Strategic Organizational Communication Strategic organizational communication is the process of infusing communication together with an agenda that includes promoting the company brand. ("What Is Strategic Communications?”, 2011) Case Study: “The Power of Rewards at Industry International” The case study “The Power of Rewards at Industry International” located in chapter three of Strategic Organizational Communication in a Global Economy describes a manufacturing company. The company has a rewards system used to compensate employees but that system is in jeopardy of being eliminated due to economic challenges. The case study describes the situation, the challenges the employees and the company face, and the methods the employees are considering to resolve the issue to their satisfaction. The Organizational Structure The organizational structure of the flow of information with a company can be either centralized or decentralized. Centralized information flow means all decision making and power is reserved to central points within the company. ("Centralization And Decentralization", 2013) In a centralized company information is often altered by the time it reaches the lower ranking employees. Decentralizing the information flow is the exact opposite of centralized. In a company that is decentralized information flow is distributed equally through the company resulting in faster decision making and less alterations. The organizational structure of Industry International...
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...Effective Management Communication in Organizations Violet Murrill BUS 600 Jan Tucker March 24, 2014 Effective Management Communication in Organizations Do most people have knowledge of what communication involves? Yes, most people believe they know what communication involves, however, most people lack true communication skills. Communication involves transferring information from one person or a group to others. Information is delivered in different forms such as terms or words, symbols, figures or numbers, a single concept, or sets of concepts combined (Baack, 2012). We do not just speak words when we communicate; we create meanings as we figure out what each other’s words and actions stand for, represent, or imply (Ramaraju, 2012). Communication is described by Baack (2012) as “transmitting, receiving, and processing information.” Real communication occurs when all three elements of communication take place. In business, communication skills are critical to organizations, so that they can compete nationally and in the global market and their goals are met to become successfully. This paper will describe interpersonal communication and global communication, which include the norms of communication, barriers of communication, verbal and nonverbal communication, written communication, methods of leading groups and techniques of handling group conflicts and effective approaches to giving presentations that affect every element within the organization for quality communication...
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...DIRECT-TO-CONSUMER COMMUNICATION BY PHARMACUETICAL Abstract This research paper presents an overview of the direct-consumer communication issues by pharmaceutical organizations. In addition, this paper examines some of the sectors that are rampant to litigation within this pharmaceutical industry. It illustrates why effective communication is essential for pharmaceutical organizations, because it greatly affects various levels of productions, reputations, revenues, public awareness, services, products and trademarks. It also includes a comprehensive synopsis regarding the development issues related to applying communications as part of corporate ethics, marketing, publicizing and sales strategy. The example illustrated in this paper is in relation to one of the largest lucrative industry sectors, but applies to all industry sectors and organizations offering both products as well as services. Furthermore, this paper validates an overview of how Johnson and Johnson, one of the world’s philanthropic and ethical leader in the pharmaceutical industry, continues to develop complex organizational issues, such as communications regarding their pharmaceutical marketing practices. Direct-to-consumer communication by pharmaceutical organizations Running head: COMMUNICATION BETWEEN THE PHARMACUETICAL INDUSTRY Communication is defined as “the process by which information is transmitted and understood between two or more people”(McShane & Glinow, 2010, p. 270) Effective communication is currently...
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...TOPIC 2: Perception and its impact on communication, power and politics in organizations Introduction Organizations establishment function to fulfill needs of the people. In today’s competitive and yet challenging world, the organizations have to be growth-oriented. Organizations are composed of number of individuals working independently or in teams, and number of such teams makes a department and number of such departments makes an organization. It is a formal structure and all departments have to function in a coordinated manner to achieve the organizational objective [1]. The organization's base rests on management's philosophy, values, vision and goals. This in turn drives the organizational culture which is composed of the formal organization, informal organization, and the social environment. The culture determines the type of leadership, communication, and group dynamics within the organization. The workers perceive this as the quality of work life which directs their degree of motivation. The final outcomes are performance, individual satisfaction, and personal growth and development. All these elements combine to build the model or framework that the organization operates from. Perceived Behavioral Control is the individual’s belief concerning how easy or difficult performing the behavior will be. Pertaining to that matter, perception plays a key part in the organization behavior. Thus, factors such as the efficient of communication, use of power authority and empowerment...
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...Introduction There are all kinds of information that is exchanged in every company. This process is the organization communication. There are channels of communication that flows in every organization. Sometimes type and size of an organization can have an affect on what type of communication channel is mostly used. In every organization their communication process are different. Organizations have their own internal and external communication process. Everyone in an organization must recognize the importance of communication and the role it plays among the workers. Communication process is the sending and receiving of messages and the source sending (encodes) the intended meaning message through a channel which the receiver (decodes) the message perceived meaning and then possibly the receiver communicating through feedback to the sender returning another message. By having the feedback process we can help the communication process improve. It is very important to have an effective and efficient communication. People today spend most of the time of their lives in different kinds of organization school, work, hobbies and etc. And for organizations to function it takes effective internal and external communication. This term paper is done because a well-organized communication process is very essential for the employees to be able to delegate work as well as inform the others about their status in projects and tasks. To be able to do that one has to communicate correctly...
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...Illustrate the significance and relevance of communication networks in your organization By Sylvia Zvavamwe Communication maintains and sustains relationships in an organization regardless of the type of the organization. How people in an organization communicate with each other determines or shows how satisfied they are with each other’s work. An organizational communication address how information circulates among employees and this circulation of information occurs through formal and informal communication networks. According to Fielding (1993), networks are “the interconnecting lines of communication used to pass information from one person or one section to another”. Networks ensure that information in an organization does not flow randomly, but, follow set up channels. Formal communication network include vertical, lateral and diagonal communication whereas, informal communication includes grapevine and bypassing networks. This essay is going to illustrate the significance and relevance of these formal and informal communication networks at the University of Zimbabwe. Formal communication network is whereby communication follows the hierarchical structure of the organization or the chain of command (Richmond 2005). According to Evans (1984) formal communication is applied to those communications which are routed through what have been called ‘official channels’. These definitions imply that formal communication is observed through formal organizational structures...
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...Johnson Company is a small business that provides networking components and services. They are in need of new methods of communication for reaching out to new customers, standing out from other businesses, meeting existing customer needs, and keeping customers informed of news and updates. The Johnson Company still uses analog phone lines and still takes customer orders by hand. Their only current method of advertising is an ad in the yellow pages. They have reached out to our IT consulting firm to help them update their current business processes and communications Setting up an intranet site is one of the best ways for small businesses to keep all their workers in the loop and communicate new information. The Johnson Company can also use Microsoft SharePoint application and services to set up internal websites designed for specific projects. Providing customers with a website capable of taking online orders while advertising online as well would give the customers ease of access and efficiency. Project managers can also use these specialized websites to share documents and information, and this can help the projects run more smoothly and effectively. Email is one of the most widely used forms of technological business communication. Instant messaging services such as Skype and Go To Meeting are very up and coming and can provide better communications even more than email. Online advertising, forums, blogs, as well as some possible radio ads may also increase clientele. The...
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