Organizational Behavior Terminology and Concepts All companies and work groups have different goals and reasons for their existence. The culture, behaviors, diversity, and communication styles will all be different depending on the location of the workplace and team goals for specific projects within an organization. How an organization manages these differences amongst their employees can prove to be the reasons for their successes and/or failures throughout the life of the company. Communication is vital to the success of any business. It must start at the top and work through its employees on every level. The first communication step a company should perform would be to create a mission and vision statement for the company. This would be the company’s initial attempt to define itself to its potential customers and employees. It is to be hoped that this communication from the top tier of the organization will clearly define the companies intentions for its business practices and this information will be properly relayed to its employees as they conduct business as described by these statements. Organization culture can be defined as the shared beliefs and values of an organization. The culture of an organization is generally defined by its employees. The employees own values and beliefs will shape the behaviors that will be seen throughout an organization. If a CEO/manager of an organization wants to ensure good values be adhered to within their organization they will have to take a front line approach in making sure the right people are hired for the job. Diversity in the workplace is inevitable. The more culturally diverse the community is that surounds the business the more diversity you will have in the workplace. This is important for good business relationships. People like to deal with people that understand where they came from. People of island decent might buy a companies product easier if the sales representative was of island decent. Companies must understand their market, and work to hire individuals that will achieve the companies goals. With diversity comes complexity when working with groups. All cultures have their own set of values and beliefs. Some cultures are more stubborn than others. Some cultures are easy going. Within a work setting it is important for managers to talk to the individual workgroups to maintain good working relationships with them and ensure the communication is flowing well within them. Should confrontation arise it needs to be addressed immediately as to not compromise the goals of the group. A lack of communication can lead to failure quickly. I am a police officer. Police departments pride themselves on adhering to high standards of integrity, morals and values and they are strictly enforced. Police officer candidates must pass numerous types of integrity checks before they receive a badge and a gun. The first test is the application process. A candidate writes personal information on the initial application. Then the candidate is called in for an interview by a board of police officers of the department. Next an investigation ensures to verify all of that information received is truth. Phone calls are made, past homes are checked, letters are sent out to references to verify the candidates character. Next, a polygraph test is conducted. Finally a medical examine is done before the candidate is hired. This process is standard for all agencies to ensure they get the best possible candidate for the job. To ensure all agencies adhere to the set standards, there is one statewide agency is designed to oversee all other police departments of this state. Once a candidate hired, it is important for a police officer to adhere to these high standards and values. This will maintain the proper working relationship with the public that they serve. If the public perceives that their police officers are conducting business in a corrupt fashion it will portray a sense of lawlessness that could lead to high crime in an area. Becoming a police officer can be rewarding job as you will have many opportunities to guide and help people in need. Police see people in their worst times on many calls for service. Police deal with drunk or drugged people on a regular basis. Police work with people that are in distress and at that time, are very vulnerable to influence. If the police do not hold high standards of integrity it would be very easy to steal or take advantage of people. In order for police to gain respect for the badge from the public, officers must act appropriately and respectfully to all they serve regardless of their personal feelings in a situation. Communication amongst other officers and agencies is critical to the public service industry. Officers rely on each other to pass information to one another to build cases and ensure all charges are filed appropriately. In the case of a pursuit of a criminal suspect, officers have to communicate with other agencies to ensure all officers know what is going on so no one gets hurt. After charges are filed with the state, officers need to communicate with state officials so that a proper trial can be conducted. Organizational culture and behaviors differ depending on the business. Communication and diversity will be used in different fashions throughout the business world. Understanding and using all of these ideas appropriately will ultimately prove to be the tools of success for a company.

References
Schermerhorn, J. R., Hunt R.N. (2010). Organizational Behavior, Tenth Edition. [University of Phoenix Custom Edition e-text] Phoenix, Arizona: Retrieved from University of Phoenix, Mgt 307 website.