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Organizational Change Plan Part I

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Submitted By homern99
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Organizational Change Plan - Part 1
Lynn Clark
Creating Change within Organizations
HCS/587
Debra Kent
May 06, 2012

Organizational Change Plan - Part 1 Within any organization change occurs on a daily basis. Staff understanding the need for these changes is essential to the success of the change. Changing from paper to paperless patient check-in has become necessary at the Northwest Primary Care Clinic. Patient satisfaction has promoted this change. Having patients checked in and ready to see their providers at their scheduled appointment time has become high priority. Discussed here will be the need for the change, individual and organizational barriers to the change, factors that may influence the change, factors influencing organizational readiness, the theoretical model used, and the internal and external resources available for support of change. Need for the Proposed Change Having patients checked in and ready to see their providers at the scheduled appointment time not only allows providers the time they need to assess and care for the patient, but also leads to increased patient satisfaction (Anderson, Camacho, & Balkrishnan, 2007). Patients expect that once they have gone through the check in process they will be triaged, and see the provider at their scheduled time. If the patient is left in the waiting area for an extended period he may become upset, and believes that his needs are not important to the staff or provider. Patient satisfaction decreases. Many times throughout a day the present check-in process has failed, and patients have been left waiting to see their provider for extended periods. Currently when a patient comes into the clinic he checks in with the clerk. The clerk enters them into the computer and hits the print button, which prints an encounter form at the nurse’s station letting the nurse

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