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Organizational Chart

In: Business and Management

Submitted By sathwik
Words 438
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ORGANIZATIONAL CHART

Computer Maintenance Agency’s Organizational chart

DIRECTOR

Director

CUSTOMER SUPPORT MANAGER

JUNIOR CUSTOMER ENGINEERS

JUNIOR CUSTOMER ENGINEERS
SENIOR CUSTOMER ENGINEERS
JUNIOR CUSTOMER ENGINEERS
SENIOR CUSTOMER ENGINEERS
SENIOR CUSTOMER ENGINEERS

ENGINEERS

ENGINEERS

ENGINEERS
TEAM
LEADER (ZONE 3)
TEAM LEADER (ZONE 2)

TEAM LEADER (ZONE 1)

I have worked in a private organization called as Computer Maintenance Agency (CMA) as a junior customer engineer for a period of one year. CMA is linked with a government organization called as National Remote Sensing Centre (NRSC). NRSC is popularly known as wing of Indian space research organization. CMA mainly works with network maintenance and system administration by signing an annual contract with NRSC. The CMA organization consists of director, customer support manager, team leaders and engineers. For every two years, NRSC invites the tenders for annual contract maintenance services for their system administrations and network maintenances. My organization, CMA actively participates in the tenders and prepares a low quotation for getting the tender contract. The director is mainly responsible for taking the decisions on the tenders and organizes the company policies in a systematic manner. The customer support manager is the one who helps the director in estimating a suitable quotation for the tenders and informs the director about the tender handling process. The customer support manager responsibilities include customer satisfaction, recruiting and training the employees, implementing the organization strategic policies, resolving problems and monitoring the objectives of tenders. The team leaders under the customer support manager work with the clients of different zones, typically three zones (zone1,

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